This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential More ❯
CustomerSupportAnalyst Services/Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product , a huge global community , as well as a fun and exciting work environment . Users … of the Product 7,000,000 Company Growth 60% Year over year Company Maturity Profitable What you will do: As a CustomerSupportAnalyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers , and our colleagues as well. Our goal is to make our customers happy by … giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our More ❯
CustomerSupportAnalyst Services/Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product , a huge global community , as well as a fun and exciting work environment . Users … of the Product 7,000,000 Company Growth 60% Year over year Company Maturity Profitable What you will do: As a CustomerSupportAnalyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers , and our colleagues as well. Our goal is to make our customers happy by … giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our More ❯
