Service Desk Manager (Internal Applications Only)
- Location
- Cardiff, Wales, United Kingdom
Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership … fundamentals and infrastructure services. Experience delivering process improvement, service optimisation or operational transformation initiatives. Experience working within relevant compliance frameworks, such as ISO 27001, Cyber Essentials Plus and GDPR. Ability to work effectively in a fast-paced, multi-customer managed services environment. Full UK driving licence. Desirable ITIL ...