Network Engineer MSP/ISP - WAN/LAN
- Hiring Organisation
- IP-People
- Location
- Manchester, England, United Kingdom
end. Key Responsibilities Handle inbound customer and partner incidents, faults, and service requests within defined SLAs Provide 2nd line support for customer LAN , WLAN , firewall , and routing environments Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity Diagnose LAN switching and routing problems, including performance and stability issues … Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS Maintain customer firewall policies and security configurations (Fortinet preferred) Perform regular customer estate health checks and security audits Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers Organise access to managed infrastructure in data ...