Service Operations Manager
- Hiring Organisation
- ROCK
- Location
- United Kingdom
Service Desk Operations Own the day-to-day running of the MSP service desk, ensuring all teams are resourced, focused, and operating at full capacity. Oversee ticket queues, triage workflows, and escalation paths across all support tiers, driving timely and effective resolution. Monitor and enforce SLA compliance, proactively … lead with credibility, accelerate resolution, and guide their teams through complex challenges with confidence. Maintain a deep working knowledge of the technology stack underpinning client environments, including infrastructure, networking, cloud platforms, and endpoint management, enabling informed triage and faster escalation decisions. Act as a technical anchor during major ...