Technical Customer Support Executive
- Hiring Organisation
- Reed
- Location
- Loose, Maidstone, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
support customers with complex technical issues. You’ll be the first point of contact for customers, troubleshooting and resolving queries related to PKI, HTTPS, DNS, and web-based technologies. This role suits someone who combines technical expertise with excellent communication skills. Key Responsibilities Provide technical support to customers via phone … email, and ticketing systems Diagnose and resolve issues related to PKI (Public Key Infrastructure) and digital certificates Troubleshoot HTTPS/SSL/TLS and website security issues Investigate and resolve DNS-related problems including domain configuration and propagation Assist clients with HTML/web-based issues and general website functionality ...