Automated Teller Machine (ATM) Hardware Level 3 Support Engineer
Dundee, Scotland, United Kingdom
NCR Atleos
Automated Teller Machine (ATM) Hardware Level 3 Support Engineer Location: Dundee salary £40-45K + Bonus + Attractive bonus and benefits Position Summary & Key Areas of Responsibility The Hardware Level 3 Support Engineer is the corner stone of the NCR Atleos "Customer Success" philosophy. Working … closely with multiple internal departments and external vendors, this role requires: efficient deep-level technical investigation of issues reported on NCR Atleos banking hardware, by working with engineering and other NCR Atleos departments to ensure prompt resolution Primary Responsibilities Deep-level Technical Investigation: Follow and provide feedback to improve … Hardware Level 3 support processes. Provide deep-level technical support to investigate & resolve hardware-related issues globally reported by Level 2 support teams and partners. Characterize reported issues and raise & track resolution with the relevant engineering teams. Enhance customer service by dealing with all incidents professionally and adhering more »
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