IT 2nd Line Support Engineer
Kidlington, Oxfordshire, United Kingdom
Planet Recruitment
IT 2nd Line Support Engineer Oxfordshire - Hybrid £250pd - £300pd - PAYE/Inside IR35 3 Months with possible extension Role Purpose: To provide 2nd line support across a range of IT incidents and service requests, escalating issues outside of the scope of this role to 3rd line teams … escalating to 3rd line support teams and/or 3rd party support providers where necessary. Provide solutions for business requests within the guidelines of IT best practice and security guideless. Assist with the installation, configuration, and maintenance of IT equipment and software and enterprise applications. Monitor system performance … issues. Maintain accurate records of all support requests and resolutions using the company's ticketing system. Support VIP stakeholders as required Collaborate with other IT team members to implement and improve IT processes and procedures. Participate in IT projects and initiatives as required. Support additional service requirements More ❯
Employment Type: Contract
Rate: £250 - £300/day
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