City, Cardiff, United Kingdom Hybrid/Remote Options
Victim Support
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be … willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
NFP People
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be … willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Michael Page Technology
The ITAnalyst role in the Not For Profit sector involves supporting and maintaining IT systems and ensuring the smooth operation of technology services. This role is based in London and requires a proactive individual with strong technical skills. Client Details The employer is a small-sized organisation operating within the Not For Profit sector. Description The … post holder will be responsible for supporting IT infrastructure, cloud services, BI reporting and digital tools to meet he needs of a remote workforce and a worldwide network of contractors, volunteers and members. You will do this by contributing to our IT strategy and IT operations to deliver value to our community by: Providing technical insights and … recommendations to improve IT systems, business intelligence, and cloud services in line with industry trends. Supporting and administering Microsoft 365 (M365), Azure, Entra and SQL environments to ensure reliable, secure, and scalable services. Developing and maintaining Power BI dashboards and reports to provide actionable insights for stakeholders. Collaborating with the Head of IT, MSP's and internal teams More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Larbey Evans
IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more … availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures Manage user access controls, including provisioning, de-provisioning, and access reviews … to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: 3+ years’ experience in enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or More ❯
Burnley, Lancashire, England, United Kingdom Hybrid/Remote Options
AWD online
IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the … following roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must … live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an ITMore ❯
Cheltenham, Gloucestershire, South West, United Kingdom Hybrid/Remote Options
LM RECRUITMENT SOLUTIONS LTD
IT Support Analyst (1st/2nd Line) Cheltenham (onsite 5 days per week) Up to £30k circa We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users across the … company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. Youll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems. This is a varied, hands-on role thats … conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory More ❯
City of London, London, England, United Kingdom Hybrid/Remote Options
Oliver James
IT systems support analyst - London Market Insurance - Hybrid Working A leading London Market Insurance business based in the UK are looking to hire an IT systems support analyst to join the business to work on a project focusing on the reliability, optimisation, and strategic development of core business applications on M365. The ideal candidate will have … worked as an IT systems support analyst within London Market insurance or General Insurance and will have previously worked on supporting applications and end user infrastructure in an enterprise environment within insurance or reinsurance applications. You will need to have a strong understanding of the M365 application suite such a SharePoint as well as having strong SQL skills. … Key Skills: STRONG IT systems support analyst experience 2 or more years' experience of supporting applications and end user infrastructure in an enterprise environment Insurance, reinsurance or London Market Insurance Strong M365 and SharePoint experience Strong SQL experience Azure cloud Power BI More ❯
City, Manchester, United Kingdom Hybrid/Remote Options
Randstad Technologies Recruitment
Functional IT Business Analyst My market leading HR company requires an experienced Functional IT Business Analyst to join a new programme of work as they integrate and launch a new IT application in the UK. The ideal candidate for this role will have experience working as a functional BA in an IT development environment … Acceptance Testing (UAT) responsibilities. A background in AI is not a critical element or a necessary factor for a stronger candidacy. Essential Skills Commercial experience as a functional Business Analyst (5 years +) Experience of working on IT application projects Exp of writing test scripts, functional testing and UAT testing Excellent analytical skills Has documented user stories End More ❯
City, London, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
IT Security Analyst Location: London - Remote with occasional travel to office Salary: £50,000 + Flexible Benefits Scheme Contract type: Permanent About the Role Morson Edge have partnered with a leading organisation to recruit a skilled IT Security Analyst to play a key role in protecting our clients digital infrastructure. You ll monitor security systems, analyse … threats, and respond to incidents ensuring the confidentiality, integrity, and availability of information assets. Working closely with the IT Security Manager, you ll help strengthen defences, resolve security issues, and contribute to a proactive cyber-security culture. Key Responsibilities Monitor the organisation s networks and systems for potential security issues. Investigate and resolve cyber incidents promptly and effectively. Implement … manage security measures including firewalls, encryption, and endpoint protection. Maintain clear documentation of breaches, assessments, and remediation actions. Conduct vulnerability testing, penetration testing, and risk assessments. Collaborate with the IT Security Manager to identify and mitigate network vulnerabilities. Analyse logs from multiple sources to detect and respond to abnormal activity. Assist with internal and external security audits and compliance More ❯
London, Fleet Street, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
IT Security Analyst Location: London - Remote with occasional travel to office Salary: £50,000 + Flexible Benefits Scheme Contract type: Permanent About the Role Morson Edge have partnered with a leading organisation to recruit a skilled IT Security Analyst to play a key role in protecting our clients digital infrastructure. You’ll monitor security systems, analyse … threats, and respond to incidents ensuring the confidentiality, integrity, and availability of information assets. Working closely with the IT Security Manager, you’ll help strengthen defences, resolve security issues, and contribute to a proactive cyber-security culture. Key Responsibilities Monitor the organisation’s networks and systems for potential security issues. Investigate and resolve cyber incidents promptly and effectively. Implement … manage security measures including firewalls, encryption, and endpoint protection. Maintain clear documentation of breaches, assessments, and remediation actions. Conduct vulnerability testing, penetration testing, and risk assessments. Collaborate with the IT Security Manager to identify and mitigate network vulnerabilities. Analyse logs from multiple sources to detect and respond to abnormal activity. Assist with internal and external security audits and compliance More ❯
Rutland, England, United Kingdom Hybrid/Remote Options
Proactive Appointments
IT Support – Hybrid Our client is urgently looking for an experienced IT Support Analyst, with an understanding of Microsoft Dynamics 365 Business Central, to join their team on a permanent basis. To be considered for this role, you must have either knowledge, an understanding or experience of Microsoft Dynamics 365 Business Central. The position is hybrid, with … days on-site each week. You will provide general Level 1 & 2 IT support across the organisation, with a focus on supporting Microsoft Dynamics Business Central, Shopify integrations. You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, annual leave, pension scheme, training & development, retail discounts, death in service cover and … many, many more perks! IT Support – Key Skills: Knowledge, an understanding, or experience with Microsoft Dynamics 365 Business Central Experienced in 1st and 2nd Line IT Support Experience with Windows OS, O365, Azure, Active Directory and ITIL Ticketing systems experience Strong communication skills, both written and verbal Good stakeholder management skills Ability work independently and as part of More ❯
Middlesex, Hounslow, Greater London, United Kingdom Hybrid/Remote Options
Mackenzie Jones IT
IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on … providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands. Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. … Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow. Install, configure & support Desktops, Laptops, Smartphones & Tablets. Troubleshoot issues by analysing root causes & evaluating options. Support a wide range of networked peripherals - Printers, Audio Visual kit, Mobile Devices. Maintain documentation More ❯
Hounslow, London, United Kingdom Hybrid/Remote Options
Mackenzie Jones IT
IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on … providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands. Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. … Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow. Install, configure & support Desktops, Laptops, Smartphones & Tablets. Troubleshoot issues by analysing root causes & evaluating options. Support a wide range of networked peripherals - Printers, Audio Visual kit, Mobile Devices. Maintain documentation More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid/Remote Options
Lorien
IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid/Remote Options
Lorien
IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for More ❯
Snodland, Kent, United Kingdom Hybrid/Remote Options
South East Water
Summary: Do you have a talent for troubleshooting and a customer-focused mindset? Do you have the expertise to manage IT incidents and service requests from initial contact to resolution? We are seeking an IT Support Analyst to join our team. In this pivotal role, you will be the first and second line of defence for our … providing essential technical support that keeps our business running smoothly. You'll be the hero who resolves incidents, fulfils service requests, and minimises disruptions, all while working within our IT Service Management (ITSM) system. Main responsibilities Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as necessary. Troubleshoot … and resolve hardware, software, and network issues for end users. Assist with new starter setups, including laptop configuration, software installation, and account provisioning. Support the maintenance of IT equipment, including laptops, peripherals, and docking stations. Maintain IT asset inventory keeping accurate records of IT assets Document troubleshooting steps and solutions in the ticketing system, ensuring accurate records More ❯
Swindon, Wiltshire, England, United Kingdom Hybrid/Remote Options
C4S Search Ltd
JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients … across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic … hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including laptops, phones, AV, Microsoft 365, Dynamics More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid/Remote Options
BAM UK & Ireland
Building a sustainable tomorrow What if your next job wasn’t just another job? What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to … grow, the support to thrive, and the chance to shape your career on your terms. We are seeking an ICT Support Analyst to join our IT Services team to support the ever-growing needs of our business. This is a 6 month fixed term contract. This is full time position offering hybrid working with 3 days per week … this support to our business. • Create, log, update, prioritise and resolve incidents or service requests. • Support and collaborate with colleagues, sharing workload and knowledge. • Work with the rest of IT Services on improvements to the services we provide. • Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices. Your technical responsibilities will include More ❯
london, south east england, united kingdom Hybrid/Remote Options
Kurt Geiger
creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Requirements We're looking for an IT support Analyst to join the team. The role will have a primary focus on the following: Provide first and second-line support for core business applications, including POS systems, SaaS and PaaS platforms, and internally hosted applications to end users. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is … promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring deadlines and milestones are met. Field support stores across the UK and ROI, when necessary Supporting the business EPOS solution. Support the business backup solutions More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Ashdown Group
A well-established business is looking for an accomplished IT Support Analyst to join its team based in Central London. This role is a hybrid working role, so you are able to work from home 1 day per week. Please note, there will be an element of travel to client sites around Central London. Reporting into the Head … of IT, you will serve as the first point of contact for support requests via phone, email and in-person. You will troubleshoot hardware, software and network issues, escalate technical issues and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management. In order … a consummate communicator with proven experience of delivering 1st and 2nd line support. Previous experience working for an MSP is highly desirable. This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business. More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Hays Technology
Hays are now looking for an IT Systems Analyst for one of our local clients. Day rate: Negotiable (Inside IR35) Hybrid Working 1-2 days a week onsite Location is Cardiff What You'll Be Doing You'll support the development of a new apprenticeship system by mapping current and future IT requirements, analyzing integration needs, and … smooth transition. This is a project-focused role where you'll help shape the digital infrastructure for a major programme launch. What We're Looking For Proven experience in IT systems analysis and mapping. Strong understanding of system development and integration projects. Ability to work with technical teams (IT, data/statistics) and interpret complex requirements. Experience in More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
Hays are now looking for an IT Systems Analyst for one of our local clients. Day rate: Negotiable (Inside IR35) Hybrid Working 1-2 days a week onsite Location is Cardiff What You'll Be Doing You'll support the development of a new apprenticeship system by mapping current and future IT requirements, analyzing integration needs, and … smooth transition. This is a project-focused role where you'll help shape the digital infrastructure for a major programme launch. What We're Looking For Proven experience in IT systems analysis and mapping. Strong understanding of system development and integration projects. Ability to work with technical teams (IT, data/statistics) and interpret complex requirements. Experience in More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Victim Support
Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to … Ongoing training and support with opportunities for career progression. About the Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows … Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Robert Half
ROLE: Business Analyst LENGTH: 6 Months LOCATION: Hybrid, 2-3 days in office - London PAY: Day Rate Outside IR35 What You'll Be Doing Understanding Business Needs: Engage with teams across the organisation to explore how technology can improve operations, enhance processes, and solve business challenges. Mapping and Improving Processes: Document existing workflows, identify gaps or inefficiencies, and recommend More ❯
Derbyshire, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
Job Overview Join our clients security team as a Mid-Level SOC & Security Analyst, bridging project delivery and incident response. You'll work alongside Security Architects on transformation projects and support Junior Analysts on live security incidents. We're looking for someone proactive, solutions driven, and ready to strengthen internal defences across a 5,000-strong user base in … solutions based on organisational need Support policy, user awareness, and compliance enforcement Assist with internal and external security audits Experience Required 4+ years experience in security, SOC or Security Analyst roles Previous IT Support/Service Desk background One of the following certifications: CompTIA Security, SSCP, CCNA/CCNA Security, or ITIL v4 Desirable Skills & Experience Experience with … alert analysis experience Exposure or understanding of ISO27001, NIST, or Cyber Essentials frameworks Security process automation mindset Benefits Support and sponsorship for future security certifications Clear progression towards Senior Analyst/Security Engineer pathways Join during active initiatives: Cyber Essentials certified, ISO27001 in pipeline Flexible hybrid working, mature and proactive team culture Competitive reward structure, autonomy, and real impact More ❯