1st Line ITSupport Engineer - Windows, Microsoft Remote/Macclesfield - £20,000 - £25,000 + Benefits 1st Line ITSupport Engineer with a passion for Windows/Microsoft technology environments as well as strong communication skills is sought by a high quality, managed services provider to … helping them to ensure their company's systems and I.T Infrastructure are up to date and continue to match requirements. The successful 1st Line ITSupport Engineer should have the following knowledge: Confident communication skills by phone, email and in person Organisation skills that allow for efficient planning … Office365), Apple, Networking, Backup Want to gain certifications rapidly to advance your career Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients) As well as a competitive basic salary, they also offer training more »
IT Help Desk Support The role has a position of responsibility which requires someone who has the ability to effectively manage client expectations, take ownership of tier 2 (remote support) calls, and support cases/faults ensuring the effectiveness of client systems, and enhancing the company … s excellent reputation. Job Role: In this role, you will be required to support clients, but key links must be maintained with the Help Desk Manager, Operations, Procurement, Admin and Sales department. Key Responsibilities: Whilst the exact responsibilities will vary, the main duties of the role can be summarized … as follows: • To maintain a high degree of customer service for all support queries and adhere to good service management principles. • To take ownership of user problems and be proactive when dealing with user issues. • To log all calls on our support desk software and manage the ticket more »
Macclesfield, Cheshire, North West, United Kingdom
Adria Solutions
IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be anIT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support … team player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now!IT Help Desk Support Analyst. more »