Telford, Shropshire, West Midlands, United Kingdom
Circle Group
as full training will be provided) Have had experience of one of InTapp, iManage or Bighand or another legal application Good change management and ITIL experience ideally Experience of Microsoft Office applications, Windows Server, Exchange, VMware, Citrix, Active Directory & Networking technologies would be a bonus but not essential You will more »
of quality and professionalism. Excellent Time management skills. Team Player – ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Always adhere to more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
Bright Horizons UK
Experience We Are Looking For: Ticketing systems Office 365/2016 Windows 10/11 Active Directory Exchange Admin Centre Desirable Experience/Qualities: ITIL Processes Service Desk - Tier 1 Triaging Basic Knowledge of Networking Hardware Troubleshooting Customer Service Orientated – via all mediums. Technical Curiosity. Bright Horizons are committed to more »
Warwick, Hampton Magna, Warwickshire, United Kingdom Hybrid / WFH Options
Morson Talent
experience with level 3 end user computing engineering and workstation deployment technology. Minimum 3+ years of experience in a technical troubleshooting role. Preferred Qualifications: ITIL Foundation Certification. Excellent communication and customer service skills. Desirable Qualifications/Skills: Active Directory and Group Policy Management. Software packaging and distribution methodologies. Excellent oral more »
Management (ITOM), IT Asset Management (ITAM), and Service Catalogue Proven experience in designing and implementing complex ServiceNow workflows, forms, and integrations Solid understanding of ITIL processes and best practices Excellent problem-solving and analytical skills, with the ability to identify and resolve technical issues Strong communication skills, with the ability more »
Management (ITOM), IT Asset Management (ITAM), and Service Catalogue Proven experience in designing and implementing complex ServiceNow workflows, forms, and integrations Solid understanding of ITIL processes and best practices Excellent problem-solving and analytical skills, with the ability to identify and resolve technical issues Strong communication skills, with the ability more »
Shrewsbury, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Coburg Banks Technical
who: Has a good level of education including GCSE's Grade 4-9 or equivalent in English and Maths. Has experience working within an ITIL process-driven environment. Has excellent customer service skills with a professional manner, being able to deliver technical information in a non-technical way to a more »
hold a Full UK/Ireland clean driving license. Strong knowledge of cyber security risk management or accreditations. Experience of Windows server & SQL administration. ITIL 4 certification. Microsoft certifications. We cannot share with you enough how excellent our client is to work for. They are hugely established and supportive and more »
NN7, Little Houghton, Northamptonshire, United Kingdom
Chapman Tate Associates
a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a more »
standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly more »
Lutterworth, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Cyber Talent Limited
and maintenance Working knowledge and experience of cloud platforms with working knowledge of Azure being desirable Working knowledge and experience of working with the ITIL Frameworkhaving been exposed to its usage within similar roles. Key technologies in use include:- Sophos XG firewalls Sonicwall firewalls PKI infrastructure Windows server Azure VMware more »
a mindset for continuousimprovement. A strong candidate would possess: Strong technical IT support skills within a Supply Chain environment Experience within IT Service Operations (ITIL) including incident, problem and change management. Experience with leading on IT initiatives such as hardware deployments/co-ordinating upgrades Experience in partnering with and more »
West Bromwich, West Midlands, United Kingdom Hybrid / WFH Options
West Bromwich Building Society-IT
influencing skills to enable them to remove blockers and influence some key stakeholders, who may be resistant to change. Used to working within an ITIL environment. Previous experience of managing 3rd party network suppliers. Knowledge and experience of Service Reviews Previous knowledge of: o Vlans. o Switching. o Firewalls. o more »
in front-line support roles being a plus. A Degree in an IT-related field or industry equivalent qualifications are preferred. An understanding of ITIL and IT service management principles is highly advantageous. Why Join Us? Pathway to Progress: Kickstart your IT career in a role that promises not just more »
B37 7YB, Chelmsley Wood, West Midlands (County), United Kingdom
KAG Recruitment Consultancy
in front-line support roles being a plus. A Degree in an IT-related field or industry equivalent qualifications are preferred. An understanding of ITIL and IT service management principles is highly advantageous. Why Join Us? Pathway to Progress: Kickstart your IT career in a role that promises not just more »
Kettering, Northamptonshire, United Kingdom Hybrid / WFH Options
Clinch
books, security and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incident management, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS applications TECHNICAL SKILLS more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Entserv UK Ltd
Compliance) and BCM ( Business Continuity Management). You will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist ITIL Foundation Additional specialist ServiceNow certifications or experience such as GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, Service Portal, ITAM, Discovery, PPM, or PA would be more »
Coventry, West Midlands (County), United Kingdom Hybrid / WFH Options
Zenzero Solutions
and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong more »
problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating more »
problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating more »
multiple relevant stakeholder groups to resolve operational incidents acting as the single IT point of contact. Track record of driving appropriate process adherence (e.g. ITIL methodologies/elements of). Accountable for ensuring compliance with key governance and processes such as SLAM. Experience operating in a change control and configuration more »
lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role more »
lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Connexa
module implementations. Identify and implement improvements to enhance organizational efficiency and effectiveness, aligned with the authority's objectives. Plan and deliver training programs on ITIL Service Management for the Technical Team, ICS staff, and end users as required. Provide technical input into the development of ICT Strategies, Policies, and ICS more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Mirai Tech Recruitment
virtualization, and data integrity/protection. Experience in managing large enterprise server and network environments. Desirable: Previous experience in a tiered structured support environment. ITIL Certified. Palo Alto Certified. VCTA or VCP. Why Join: Be part of a collaborative and forward-thinking team. Very flexible options around remote and early more »