Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous more »
and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry more »
Management (ITOM), IT Asset Management (ITAM), and Service Catalogue Proven experience in designing and implementing complex ServiceNow workflows, forms, and integrations Solid understanding of ITIL processes and best practices Excellent problem-solving and analytical skills, with the ability to identify and resolve technical issues Strong communication skills, with the ability more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Reed Technology
for EUC management. Ensuring security compliance throughout the EUC estate. Providing 3rd line escalation support to the EMEA Service Desk and regional teams. Following ITIL best practices for incident, problem, configuration, and release management. Driving innovation within the EUC domain On Call Rota will be an essential part of this more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
and/or Cisco Meraki. Experience troubleshooting and diagnosing network issues on cloud-based services. Experience using ServiceNow or similar ITSM Tools Knowledge of ITIL Service Management practices Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and more »
Newcastle, Staffordshire, West Midlands, United Kingdom
TJX Europe
technology, Server room racking and data cabling standards, Asset management/lifecycle, Diagnostics and trouble shooting IT related issues. Experience of IT Service Operations (ITIL) including incident, problem and change management. Exposure to a fast paced operational/supply chain environment. Nice to Have: Service Now Experience and Agile methodology more »
technology, Server room racking and data cabling standards, Asset management/lifecycle, Diagnostics and trouble shooting IT related issues. Experience of IT Service Operations (ITIL) including incident, problem and change management. Exposure to a fast paced operational/supply chain environment. Nice to Have: Service Now Experience and Agile methodology more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Hays Technology
What you'll need to succeed Previous experience within Incident and Problem management Proven ability in documenting complex processes within an IT context e.g. ITIL In-depth practical experience of incident and problem management processes and procedures Broad understanding of the IT landscape in a large and complex organisation with more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Newcastle Strategic Solutions
dynamic and fast-paced environment, we invite you to apply for the role of Service Analyst. About You You will have good understanding of ITIL practices, excellent documentation standards and an interest in Service Design and Transition with either proven experience or demonstratable transferable skills. You’ll be an excellent more »
Durham, County Durham, North East, United Kingdom Hybrid / WFH Options
Waterstons
00pm on a rotation basis working weekends. Day to day responsibilities Be technical escalation for our junior members of the team Adhere to ITIL service management principles. Provide technical support to colleagues and customers, acting as an escalation point for any issues highlighted from our first contact swarms. Ensure timely … knowledge transfer Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service more »
techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level. Equal opportunities At Computacenter, we strive to create a working culture where all our people can be free to be themselves; where more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Hays
management Experience dealing with 3rd parties Proven ability in documenting complex processes Practical experience of knowledge processes and procedures in an IT context e.g. ITIL A broad understanding of the IT landscape in a large and complex organisation Good verbal and written communication skills, including the ability to explain technical more »
and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry … certification such as ITIL, Microsoft, or Cisco. Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »
North Shields, Tyne and Wear, North East, United Kingdom
EastQuayIT
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. more »
North Shields, North Tyneside, Willington Quay, Tyne & Wear, United Kingdom
eastQuayIT
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. more »
Employment Type: Permanent
Salary: £26000 - £33000/annum Bonus scheme, Private medical care
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required through to resolution/service … beneficial. Previous Vendor and Carrier management experience. Ability to build effective working relationships with all levels of the business and across all functions Strong ITIL background throughout Incident, Problem, Change and Configuration management processes. Ability to work in a fast paced environment, managing several tasks and projects concurrently. Strong Systems more »
Newcastle, Staffordshire, West Midlands, United Kingdom
TJX UK
technology Server room racking and data cabling standards Asset management/lifecycle Diagnostics and trouble shooting IT related issues. Experience of IT Service Operations (ITIL) including incident, problem and change management. Exposure to a fast paced operational/supply chain environment. Nice to Have: Service Now Experience and Agile methodology more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Lorien
processes where required to contain significant events. Response to and triage of reported events via email and phone call. Monitoring Service Now queues for ITIL related tickets raised by the business. Supporting continual improvement in SOC processes: Initiating tuning requests for address false positive alerts for security tools. Updating process … Exposure to DDOS attacks Packet analysis using Wireshark Analysis and reverse of phishing and spam email. Exposure to security in cloud technologies. Use of ITIL processes (incident management) Understanding of Open Source Intelligence (OSINT more »
Stockton-On-Tees, County Durham, North East, United Kingdom
The Bridge (IT Recruitment) Limited
ICT Infrastructure Specialist Hybrid (2 - 3 Days in the Office) Based: Stockton on Tees Permanent Role Implement, maintain & support on-premises and infrastructure systems. Manage monitoring and optimisation of the infrastructure platforms. Review capacity requirements and manage capacity. Document and more »