Basic Knowledge/Awareness of Microsoft 365 Troubleshooting Mindset Eager to learn new things Qualifications The following qualifications are not essential but are advantageous. ITIL Foundation CompTIA (A+, Network+ or Security+) Any Entry level Microsoft Certifications Working Location This role is a hybrid role with our offices based in Peterborough more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're a suitable candidate, apply more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management more »
service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and more »
Director? Excellent experience with Microsoft Dynamics 365 Experience with ERP design and implementation, Operations, and integration Project management background and/or Prince2 qualifications ITIL or CISSP Excellent leadership and project management skills Strategic thinker and able to work cross functionally If you are keen to discuss the details further more »
matching and cleansing of data across systems. Experience Proven experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »
is first prize Floorwalking experience, and remote support essential Windows 10 – Support Office 365 – Support Active Directory experience Support of Mobile/iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with more »
matching and cleansing of data across systems. Experience Proven experience working in 2 nd/3 rd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) About us Markerstudy Insurance Services more »
