1 to 25 of 64 ITIL Jobs in the West Midlands

or equivalent experience, demonstrating your commitment to staying at the forefront of industry standards. An excellent grasp of ICT infrastructure and familiarity with ITIL principles will further enhance your contributions to our team. Beyond your technical capabilities, we're looking for someone who thrives in a fast-paced environment, capable more »

Monitoring tools (PRTG, SNMP) * Firewall configuration and management * Backup and recovery solutions (VEEAM, Zerto) Experience * Proven team leadership and people development skills. * Understanding of ITIL practices and ability to apply them effectively. * Excellent analytical and problem-solving skills. * Ability to lead internal and external projects from inception to completion. * Exceptional more »

resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user. Agree next course of action with users, monitoring progress whilst keeping the … familiarity with both remote desktop and service desk applications. Good understanding of Incident/Service Request/Problem and Change. Management processes (preferably to ITIL V4 Foundation standard). Excellent communication skills. Experience of IT and telecommunications with an understanding of the concepts and applications. Strong organisational and prioritisation skills more »

lifecycle experience Stakeholder management skills High level design docs Experience of UX design Experience of prototyping/wireframing - able to design Experience of UML ITIL experience Experience of various software development methodologies Experience in a Financial services, insurance, investments and/or pensions environment If you are interested in being more »

A degree in Computer Science, software development or similar qualification SAP ABAP knowledge SAP Functional Knowledge of various SAP modules e.g. FI, MM, SD ITIL Certification/awareness Why Us We offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: Bonus scheme Enhanced holiday more »

of observability and IT Event Management to deliver excellent results across a varied IT estate. Youll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality more »

ensure audit methodologies remain current and effective. Qualifications: Certified Information Systems Auditor (CISA) certification preferred. Strong knowledge of IT governance frameworks, such as COBIT, ITIL, and NIST Cybersecurity Framework. Proficiency in auditing various IT domains, including cybersecurity, network security, cloud computing, and data privacy. Excellent analytical skills, attention to detail more »

Developer, youll have experience as a ServiceNow subject matter expert with the ability to lead, coach and mentor the ServiceNow development team. Youll have ITIL awareness and experience working with senior stakeholders and possess strong problem analysis and analytical skills. Youll have experience leading on implementation projects and integrations with more »

ensuring systems integrity, availability, and continuous improvement . In this role, youll assist in the alignment of ICT systems and services in accordance with ITIL best practice guidelines, and act as an ambassador to maintain and increase the effectiveness, efficiency, and adoption of these best practices. What will you be … doing? Efficiently coordinate and analyse service desk calls covering Service Requests, Incidents, Changes, and Problems, promptly addressing inquiries. Assist in implementing ITIL practices to improve Digital and Data services and best practice aligned with ITL standards. Participate in the updates and management of the Service Portfolio and Service Catalogue. Provide … service enhancements. Analyse business performance to functional level KPIs. Monitor and report on service level agreements, operational level agreements, and underpinning contracts. About you. ITIL Foundation Certificate (Level 3/4) Experience with IT Service Management Tools (we use Fresh Service, but any experience with other systems would be welcome more »

Who you are: The Successful candidate will have previous experience, within either a Highways or Traffic Technology environment as well as having worked to ITIL standards. You will be used to working closely with the end client as well and ensuring the internal team are kept motivated and are aware more »

Microsoft technologies Experience working in a commercial environment supporting bid responses. Demonstrable ability to work within a team environment Togaf 9 and above certification ITIL foundation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills more »

mindset for continuous improvement. A strong candidate would possess: Strong technical IT support skills within a Supply Chain environment Experience within IT Service Operations (ITIL) including incident, problem and change management. Experience with leading on IT initiatives such as hardware deployments/co-ordinating upgrades Experience in partnering with and more »

consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and assist with contract renegotiations. What you'll need... ITIL V3/V4 Qualification (advantageous). Previous experience in a customer facing role or IT Service Delivery environment. Excellent Service Management knowledge to be able … to manage and challenge IT suppliers. Aware of ITIL practices Experience of SLA and PO process. Experience of working in fast paced, unstructured and ambiguous environments. Experience of working with a wide range of stakeholders from different business functions. Experience of managing IT systems. Experience of analysing data and producing more »

many tasks in parallel SC Clearance or eligible for clearance It is essential that the candidate has x2 IT related Certifications such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Experience of Instruction within the military environment would be beneficial Understanding of common IT delivery frameworks and methodologies Key more »

the small to mid-size market. The Senior Senior Technical Support Engineers serve as the primary escalation point for Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also more »

technologies, and Checkpoint. Understanding of Active Directory, DNS, DHCP, and basic Linux. Ability to make proactive recommendations and prioritize tasks. Industrial networking experience and ITIL certification are advantageous. Strong communication and customer relationship skills. Organised, detail-oriented, and self-motivated. Ability to travel with work internationally This is a fantastic more »

JOB DESCRIPTION: Technical Network Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data more »

handle difficulties, performance problems and conflict between team members. Developing and delivering service account roadmaps. Collaborate effectively across multiple teams. V3 OR V4 foundation ITIL Best Practices If this role is of interest, please email me your most up to date CV for review - ben.goodrich@infraview.co.uk If this role is more »

KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work with the wider team to ensure more »

management of the OpenShift environment Participating in requirements gathering and estimating effort for new enhancements and developments utilising OpenShift Managing tickets in line with ITIL policies and procedures Communication with customers Working alongside a team of experienced Java developers as well as other database and infrastructure support teams to deliver … support to customer Qualifications Essential requirements: OpenShift experience UK-based Security Check (SC Clearance) desirable. SC Clearance eligible essential Experience of working in an ITIL-based application support role Excellent communication skills Below describes the technical components of the environment to be supported by the successful candidate, who will have more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general … and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release more »

JOB DESCRIPTION: Technical Network Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data … C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support of Network environments more »

operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation more »

strong understanding ofIT infrastructure,cloud technologies, andenterprise applications. You will be able to present excellentcommunicationandleadershipskills to the wider IT team. Certificationsin relevant areas (e.g., ITIL, PMP) are advantageous. Personal Attributes: You will have a confident but approachable manner. You will be able to build strong and effective relationships externally with more »