1 to 25 of 42 ITSM Jobs in the South East

resolution. Achieve and maintain personal KPIs and contribute to team SLAs Provide a high-class telephone service and meet call quality expectations Utilise inhouse ITSM tool (Service Now) to accurately, and appropriately record and manage tickets Have a keen ambition to review, improve and share knowledge to enhance existing knowledge more »

solving within an IT environment is essential Significant experience working within a complex technology environment is essential Good level of experience in an IT Service Management environment is essential Good level of experience with Service Now ITSM tooling is essential Significant overall experience in IT is essential Knowledge Requirements Good more »

and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. · Documentation and continual improvement of IT processes. This includes the setup and use of automated Azure monitoring. · Provide service management support for internal more »

ie. Access Roster Reviews, Periodic Reviews and other CAPA activities.) Represent the team in vendor governance meetings and ensure compliance with change management and ITSM processes. Minimum Qualification (education, experience and/or training, required certifications): Holds a Bachelor’s degree in a technical or operational discipline or equivalent work more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »

and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience. Essential Skills Experience using ITSM tools such as ServiceNow experience in an IT End-User Service or Desktop Services role Experience of Microsoft 365 Deployment and Operations SCCM knowledge is more »

suites, MS Teams, Mobile Device Management (Android), Print Management. Able to conduct independent research and develop IT solutions. ITIL certification or other recognised IT Service Management certification Exposure and experience of ticket management systems Meets the requirements of the UK Home Office Counter Terrorism Clearance (CTC), including having been resident more »

Skills in Perl, Python or shell scripting. Knowledge of Google Workspace and Office365. Good understanding and knowledge of networks and security. Familiarity with IT Service Management Excellent interpersonal skills A service-oriented mindset You will have previous experience in similar roles, with a working knowledge and interest in technologies and more »

and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience. Essential Skills Experience using ITSM tools such as ServiceNow experience in an IT End-User Service or Desktop Services role Experience of Microsoft 365 Deployment and Operations SCCM knowledge is more »

discussion to find an acceptable solution Engagement and Integration Ensure that change management documentation is updated and accessible to relevant stakeholders Collaborate with other ITSM processes to ensure coordinated and integrated service delivery Provide training and guidance to IT teams, stakeholders, and business units on change management best practices Reporting more »

with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of more »

with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »

/or knowledge of Linux administration Linux email servers and mailing lists Computer networks Audio-visual and video conferencing systems Handling tickets in an ITSM system (we use ServiceNow) We welcome applications from candidates who dont tick all the boxes above, so please dont be discouraged if your experience doesnt more »

an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT Service Management (ITSM) Lead to drive and operate … service management across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in IT Service Management roles Extensive experience in the design and delivery of ITIL-based service management practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »

providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/ more »

SAP FI-CA module (functional) Working knowledge of SAP ISU Experience in stakeholder management Ideally experience working within the utilities industry Knowledge of IT Service Management toolsets, including Knowledge Base & Configuration Management Excellent written and verbal communication skills, flexible and a proactive team player Self-motivated with a positive 'can more »

cloud operating model and how it integrates with NGESO’s eco-system, with consideration for: Alignment to Microsoft’s Cloud Adoption Framework Integration with ITSM, Cyber Security Monitoring, and Network services Adoption of Technology Business Management (TBM) framework as part of the target operating model design Target governance model for more »

to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a Oncall Rota 1 in 3. May require more »

this will include providing technical support, resolving incidents, managing problems, and contributing to the continuous improvement of our IT services. Your expertise in IT service management, coupled with your strong problem-solving and communication skills, will be vital in delivering exceptional support to our end users. You will be exposed more »

refine strategies and tactics. Qualifications Bachelor’s degree in Business Administration, Marketing, or a related field. Previous experience in sales, customer service, with SAAS-ITSM, ESM or ITOM is a nice to have Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail. Ability to work effectively both more »

Builds Repairs Lifecycle management Logistics Stock management ServiceNow management Experience & Skills: Experience of providing excellent customer service Troubleshooting experience in diverse environments Experience using ITSM tools such as ServiceNow/Remedy Exposure to management of ticket queues and resolution ServiceNow Office 365 An excellent troubleshooting mentality with the ability to more »

are met. Essential experience 3+ Years of B2B Sales Experience required; Experience in selling networking software or other related IT Software (Applications, Infrastructure, Database, ITSM, Security) and/or Professional Services preferred; Successful track record in IT Software and Consultancy sales, account management and new business acquisition Professional, persistent and more »

Rocky/Alma/Oracle equivalents) Containerisation tools (Docker/OpenShift/Kubernetes) Secure managed WLAN (eg, Aruba, Meraki) Database technologies (MSSQL, MySQL) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM) What's in it for you? Join a growing company with exciting customers and partners. more »

Job Title: Junior Service Desk Controller Location: Stevenage Duration: Temp to perm Hours : pm Mon-Fri Salary: 13/14ph - perm to be confirmed but competitive salary What we do: We are a leading specialist in telecare solutions and warden more »