Product Owner - GenAI/IVR/Contact Centre
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Logic Engagement
Remote role with 2-3 trips to the London office per month ** Product Owner with contact centre, GenAI, IVR experience is required by my global client to lead the end-to-end development and delivery of data-led enhancements for intelligent service, including but not limited to intelligent intent-based … call routing, IVR-based ID&V, and GenAI servicing capabilities. You will collaborate closely with cross-functional teams, including engineering, data science, UX/UI, operations, and customer experience, to define product requirements, prioritise features, and drive product roadmap execution. Champion a customer-centric approach by gathering insights, analysing data … expectations. We are seeking a talented and experienced Product Owner to lead the development of intelligent service enhancements, including intelligent intent-based call routing, IVR-based ID&V (Identification & Verification), and the advancement of GenAI servicing capabilities across both contact center and digital platforms. As the Product Owner, you will more »
Employment Type: Contract, Work From Home
Rate: From £500 to £600 per day
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