1 to 25 of 31 Contract Incident Management Jobs

join our team on a contract basis. The ideal candidate will have a strong background in Cyber Analysis, with expertise in SOC environments, SIEM & Incident Management, Vulnerability Management, and Endpoints or Threat Analysis. Key Responsibilities: - Conduct thorough Cyber Analysis to identify and respond to security incidents. - Monitor … manage Security Operations Center (SOC) environments to ensure the integrity and security of our systems. - Utilize SIEM tools for real-time event correlation and incident detection. - Effectively handle Incident Management, responding promptly to security alerts and breaches. - Implement and oversee Vulnerability Management processes to identify and … security posture. Qualifications: - Proven experience in Cyber Analysis and Security Operations. - Proficiency in working with SOC environments and utilizing SIEM tools. - Strong knowledge of Incident Management processes and procedures. - Experience in Vulnerability Management to address potential security vulnerabilities. - Expertise in Endpoints or Threat Analysis to enhance threat more »

Responsibilities: Troubleshoot Application and Systems Problems: Diagnose and resolve application and system issues promptly to minimize downtime and ensure seamless operations. Proactive Monitoring and Management: Proactively monitor the production environment, identifying potential issues before they escalate. Implement measures to enhance system performance and reliability. Client Relationship Management: Act … as the point of escalation for business users, managing end-user client relationships effectively. Provide timely and clear communication to stakeholders regarding incident resolution progress. Incident Management: Take ownership of incident management, ensuring timely resolution and conducting thorough problem follow-up. Maintain detailed incident … growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. more »

both their main office location and other remote sites in your region. IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management/Stock Control Incident Management – Resolving all IT Incidents/Service Requests which are under your remit. Basic Network Connectivity Demands Basic … Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity – LAN & WAN IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands – Connecting users more »

Helpdesk Support Location: Derby Duration: 5 month Rate: £120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management/Stock Control Incident Management - Resolving all IT Incidents/Service Requests which are under your remit. Basic Network Connectivity Demands Basic … Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users more »

ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! 'In applying for this position, you consent to your personal data more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! 'In applying for this position, you consent to more »

and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams. Identify cases that require escalation. Create and maintain incident management requests to product group/engineering group. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer … in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

Months (initially) Location - Manchester (Hybrid) Ir35 - Inside Ir35 (Must use an umbrella company) We are currently seeking a skilled and experienced ServiceNow CMDB (Configuration Management Database) Coordinator to join our client. Position Overview: The ServiceNow CMDB Coordinator will be responsible for the design, implementation, and maintenance of the Configuration … Management Database (CMDB) within the ServiceNow platform. This role will involve collaborating with cross-functional teams to gather requirements, configure the CMDB, and ensure alignment with best practices and organizational objectives. Key Responsibilities: Work closely with stakeholders to understand business requirements and translate them into CMDB design and configuration … related policies, processes, and procedures to ensure data accuracy, integrity, and compliance with industry standards (e.g., ITIL). Collaborate with other ServiceNow teams (e.g., Incident Management, Change Management) to integrate CMDB functionality into broader IT service management processes. Provide guidance and support to other IT teams more »

cost estimates in support of product bids, services and proposals. * Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. * Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. * Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. * Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. * Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with … penetration test results and preparation of remedial action plans. * Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans * Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security * Review and maintain more »

IT solutions. Optimisation of existing processes and practices along with harmonisation where applicable with all relevant company standards. Technical leadership with respect to Operational management - focus 3 distinct areas' (PIC Processes) Incident management - focus on resolution of issues in real time. Problem management - focus on preventing … incidents and reducing their impacts. Change management - focus on long term robust solutions. More details on the responsibilities on the role- * Design and support, by the use of automation, End-to End testing, through to implementation and production support for existing and new solutions. * Provide input on solution design … required by the team Key Accountabilities Collaborating with the Business Operations Lead and Design Operations Lead to ensure operational security, maintenance, and governance. Project management of the implementation of design changes in IT Solutions in line within Agile Working Model. IT Build and IT Run of the assigned IT more »

/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and … testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a … support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking more »

clients IT Services Strategy to all in the UK, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. Main … the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate … management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base more »

DV Cleared SIEM/Incident SME Location: Northallerton/Corsham/Portsmouth Duration: 6 - 12 Months Rate to SSC: Market Rate MUST BE PAYE THROUGH UMBRELLA Role Description: The Cyber Defence Analyst will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro … including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give … visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance more »

and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request more »

and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request more »

Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time To be successful in this more »

C2M2) * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give visibility of the Enterprise … infrastructure. * Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. * Produce documentation to ensure the repeatability and standardisation of security operating procedures. * Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific more »

C2M2) * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give visibility of the Enterprise … infrastructure. * Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. * Produce documentation to ensure the repeatability and standardisation of security operating procedures. * Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific more »

C2M2) * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give visibility of the Enterprise … infrastructure. * Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. * Produce documentation to ensure the repeatability and standardisation of security operating procedures. * Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific more »

and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request more »

services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »

services. * Experience using virtualisation software. * Excellent communication skills * Experience of writing Defence/Government documentation Responsibilities include: * Develop and integrate security event monitoring and incident management services. * Respond to security incidents as they occur as part of an incident response team. * Implement metrics and dashboards to give more »