31 to 55 of 396 Incident Management Jobs

a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »

IT Problem Management Lead A highly reputable financial services corporation is currently hiring an IT Problem Management Lead to oversee a team of IT problem managers who facilitate the root causes of critical/recurring incidents. The selected candidate will work closely with various stakeholders across different departments … Wolverhampton 3 days per week on a hybrid basis. Core deliverables: Oversee day-to-day process execution and act as SME for the Problem Management process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk is actively benefitting/applying known workarounds. Implement mechanisms for proactive problem management by analysing more »

Cyber Incident Manager with excellent stakeholder and team management skills as well as a technical mindset. This role will require you in the office at least twice a week and be on-call one in every four weeks. You will be required to go through SC clearance so … need to have been a UK resident for the past five years, unfortunately we will not be able to provide sponsorship. The Cyber Incident Manager role will be working in the Cyber Response Services (CRS) Team within our Risk Consulting practice, reporting directly into the head of cyber response. … threat. Responsibilities Manage and co-ordinate cyber security incidents for our clients, working closely with the head of cyber response. Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). Maintaining a current view of the cyber threat, and being able to advise clients on more »

Job Purpose The purpose of the IT Problem Management Lead role will be to oversee a Team of Problem Managers who facilitate the identification of root causes for critical and recurring Incidents impacting the group. In addition, the function needs to actively review available information to proactively identify Problems … and avoid Incidents occurring. The IT Problem Management Lead will be responsible for ensuring Problem Records are created, updated, and closed in ServiceNow with a sufficient level of information, maintained in good time and will work cross-functionally to mature Problem Management. The production, sign off and publication of … Root Cause Analysis reports in addition to Dashboard Reporting which articulates the themes, trends and value added from effective Problem Management is essential. The role needs to be highly visible, collaborative and solicit inputs across the function. Core Responsibilities Oversee day-to-day process execution and act as SME more »

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve … incidents. Produces regular Incident summary reports for purposes of communication. · Availability Management - ensure that services and underlying infrastructure are available in alignment with both business need and contractual obligations of suppliers. Communicate service status/issues to connected car service stakeholders. · Development of a knowledge base for internal … external support teams which increases FTF (First Time Fix) rate of Customer issues and implementation of process improvements from lessons learnt · Prior experience of Incident and other ITSM processes · Strong knowledge on Service Now – mainly in Problem, Change, Major Incident and Reporting modules. · Excellent leadership skills and ability more »

Responsibilities: Troubleshoot Application and Systems Problems: Diagnose and resolve application and system issues promptly to minimize downtime and ensure seamless operations. Proactive Monitoring and Management: Proactively monitor the production environment, identifying potential issues before they escalate. Implement measures to enhance system performance and reliability. Client Relationship Management: Act … as the point of escalation for business users, managing end-user client relationships effectively. Provide timely and clear communication to stakeholders regarding incident resolution progress. Incident Management: Take ownership of incident management, ensuring timely resolution and conducting thorough problem follow-up. Maintain detailed incident … growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at … term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. … solution architects, our commercial and financial teams as well as our Portfolio and Divisional level leadership. The chosen candidate will also be responsible for management of the current team of ~40 staff and additional surge resources that may be required to ensure the successful delivery of our contractual obligations more »

a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee th... more »

/DNS server, Audio Video Support & Meeting, all security component compliances on end user systems, Windows security patches in end user systems using patch management tools and backups and restoration of back up data on need basis Coordinating with other teams to configure/troubleshoot servers/network devices … internet/MPLS connectivity, vendors for any hardware related issues Experience in Incident Management, Service Request Management, Change Management, Problem Management and vulnerability management Any Professional certifications in Microsoft related to System Administration Key Skills: IT Support/Site Administrator/ITIL/Windows more »

network security solutions for clients. This role is crucial inoffering expert advice and tailoring solutions to meet client Network and security needs. Emphasizing risk management, incident response, and compliance, the Engineer enhances the overall security posture of clients' networks. Expectations: We seek a highly skilled Network Engineer responsible … security and firewalls. The ideal candidate must excel in technologies like Cisco, Meraki, Dell Networking, VMware NSX, Citrix Netscaler, and possess knowledge in risk management, security incident management, and compliance management. Key Responsibilities: Implementation and Configuration: Hands-on implementation of network security solutions, including firewalls and VPNs. … support for deployed security solutions, monitor network traffic, analyse security logs, and respond to incidents. Troubleshoot issues, perform upgrades and enhance security controls. Risk Management and Compliance: Understand risk management principles, and advise clients on risk mitigation, security policies, and compliance. Conduct risk assessments, identify security gaps, and more »

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for … reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would more »

new topics and projects? Apply now and become part of our global team in Klagenfurt! Responsibilities In the area of Automation, Development and API Management you will be involved in the design, implementation and operations of global services in our service management platform solutions. You will play an … essential part in the coordination, implementation and support of our application interface management platforms in the course of service- and process automation projects. In your new role you will: Have your focus on application interface management Operate solutions through entire service lifecycle (design, build, run) Drive automation initiatives … e.g. MS SQL Container Know-How in OpenShift (as an advantage) Experience in integration of various kind of systems (REST, web services, etc) Service Management Processes knowledge with focus on ITIL : IT-Request Fulfillment, IT-Incident Management, Change Management, Problem Management Problem Solving skills (as more »

the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User Data Provide … resolved within the SLA. Proactively communicate to your supervisor when you encounter errors in documented support procedures. Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment Adhere to incident management, problem management, change management, and knowledge management more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site … and drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery more »

Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new more »

completing the self-assessments, participating in reviews and providing documentation Interfacing with, and acting, as a key contact for other parts of the risk management community including Business Continuity Management, Crisis Management, Global Incident Management, Information Security etc. Supporting on the leading, managing and delivering … and frameworks across IT and HR Knowledge and understanding of all aspects of security functions within corporate organisations and comfortable dealing with other risk management SMEs (Financial services preferable, but not essential) Experience in how to perform threat assessments (eg. physical assets, events security, executive protection etc.) and a … good understanding of corporate risk/risk management An understanding of best practice in all aspects of protective security and raising awareness across business functions Excellent communication and stakeholder management skills, including matrix management and organisation of wider collaboration Strength in organisation and planning to ensure that more »

for improvement. Exploring and sharing innovative techniques for data visualization and presentation to effectively communicate with senior stakeholders. Implementing ITIL practices such as release management, change management, incident management, and problem management. Working closely with the customer experience team to analyse trends, ensure adherence to ticketing … manage processes Able to work well with others High level of accuracy Confident communicator Logical & analytical approach Structured approach Works well with checklists Time management skills Ability to work independently Qualifications 5 GCSE's including English and Maths GCSE or equivalent, grade (A*-C/9-4 or equivalent more »

service strategy, design, deliver and continual service improvements. What you will be doing: Liaising with senior stakeholders across the business, alongside 3rd party vendor management Negotiating with suppliers Lead on cross-divisional projects Play a lead role in the risk management process Required Skills and Experience: Proven Service … Management experience working on cross-divisional projects Experience of using Service Management tools such as Jira and Confluence ITIL Service Management in an agile environment, including incident management, problem management and supplier management Experience working on projects on a global scale Excellent stakeholder … management experience This role is a UK Remote role but may require some ad hoc international travel. If this role would be of interest, then please apply to this advert and I will be in contact to give you more details. We are an equal opportunities employer and welcome more »

ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents … that cannot be prevented. Change Management: Collaborate with the cha... more »

and identify patterns or improvement opportunities, proposing changes, upgrades, or developing more efficient NOC procedures contributing to prevention of future faults and enhancing our incident management processes. Ensure all incidents and resolutions are accurately recorded within our service management system for post-incident analysis, compliance, and … IP Networks (MPLS/BGP) Firewalls, switches, routers, and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, network change, service incident and problem management Experience with Maintenance Delivery process and management of MOPs … Experience with access, control and security compliance at facilities Knowledge of Data Centre environments rack management, powering, temperature related management. Experience with Network Event Management process and systems Knowledge of a global telecoms environment with a general understanding of broadband internet, router, switches and optical transmission system Experience more »

60k - €65k base + 10% bonus + health + pension Hybrid Working - West Dublin Large Enterprise Business The Incident & Problem Manager will play a critical role in ensuring the stability and reliability of our clients IT infrastructure by effectively managing and resolving incidents and problems. This position requires a … various teams to identify, investigate, and address incidents and problems, ultimately minimizing the impact on business operations and improving overall service quality. Key Responsibilities: Incident Management: Receive, assess, and prioritize incident reports from various sources, including users, monitoring systems, and automated alerts. Initiate and coordinate timely response … and service level agreements (SLAs). Provide regular updates to stakeholders on the status of incidents, including root cause analysis and preventive measures. Problem Management: Lead the investigation and analysis of recurring or high-impact incidents to identify underlying problems and root causes. Develop and implement strategies to prevent more »

support the Head of IT and will take a lead role in the successful delivery of IT projects including scoping, planning, change control, risk management, vendor management, testing, issue management, user engagement, stakeholder communications, documentation, and reporting. You will work closely with stakeholders, cross-functional teams, and … IT objectives. Support the Head of IT with defining the IT strategy and budget, aligning IT initiatives with current and future business requirements. Team Management Line management of the IT team, including 1-to-1s, performance management, appraisals, resource planning and recruitment. Foster a collaborative team environment … Stakeholder Engagement Review stakeholder requirements across the organisation and propose suitable IT solutions. Act as an escalation point for significant support queries, complaints and incident management. Technology Optimisation Ensure that the hardware and software used by our company is effective, compatible, and secure. Support the Infrastructure Engineer with planning more »

Application releases and deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience of development … your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Capacity Management Incident Management Oracle DBMS Release Management Remedy Reference more »

Application releases and deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience of development … your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Capacity Management Incident Management Oracle DBMS Release Management Remedy Reference (phone number removed more »