46 to 70 of 412 Incident Management Jobs

KingdomA - Dept HM uses to open req – 61-458 - Technology - Live Operations/Full-Time, Permanent/HybridTHE ROLE: We are seeking an experienced Incident Commander to join the Global Live Operations team. We are seeking a highly skilled and technology-focused leader to drive the evolution of the … DAZN Critical Incidents Technical Response Group handling all incident types. You will be responsible for Incident Management and will be the key decision-maker and authority to direct the Problem resolution path for fastest restoration to any service. You are responsible for managing the restoration of an … affected by real or potential interruptions which may have an impact upon the quality or availability of that service. When a major or critical incident occurs, the right technical resources will be activated, you lead major Incident calls, determine the client impact, agree on resolution actions with everybody more »

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for … reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would more »

new topics and projects? Apply now and become part of our global team in Klagenfurt! Responsibilities In the area of Automation, Development and API Management you will be involved in the design, implementation and operations of global services in our service management platform solutions. You will play an … essential part in the coordination, implementation and support of our application interface management platforms in the course of service- and process automation projects. In your new role you will: Have your focus on application interface management Operate solutions through entire service lifecycle (design, build, run) Drive automation initiatives … e.g. MS SQL Container Know-How in OpenShift (as an advantage) Experience in integration of various kind of systems (REST, web services, etc) Service Management Processes knowledge with focus on ITIL : IT-Request Fulfillment, IT-Incident Management, Change Management, Problem Management Problem Solving skills (as more »

the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User Data Provide … resolved within the SLA. Proactively communicate to your supervisor when you encounter errors in documented support procedures. Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment Adhere to incident management, problem management, change management, and knowledge management more »

Data Scientist Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a talented Data Scientist with expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks to join our dynamic team. The ideal candidate will utilize their strong analytical skills and domain knowledge … to extract insights from data related to IT service delivery and management. This role requires a deep understanding of ITIL processes, service management principles, and a proven track record of applying data science techniques to improve IT operations efficiency and effectiveness. Responsibilities: Utilize advanced statistical and machine learning techniques … to analyze large datasets related to IT service management, incident management, change management, and other ITIL processes. Develop predictive models to forecast IT service performance, identify potential issues before they occur, and optimize resource allocation for IT support and infrastructure. Monitor key performance indicators (KPIs) related more »

the world's most recognizable and innovative organizations. Job Description: Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high quality … clients. Responsibilities: ● Setup and configuration of all MAC OS, PCs ● Knowledge in zero touch deployment for MACs and PC ● Experience with JAMF self-service management and command-line ● Imaging and reimaging of MAC’s Laptops to latest OS Version and Windows ● Backup and Restoration of End User Data ● Provide … resolved within the SLA. ● Proactively communicate to your supervisor when you encounter errors in documented support procedures. ● Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment ● Adhere to incident management, problem management, change management, and knowledge management more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »

an outsourced local Service Desk. Following an intense period of technology transformation, including migration to M365 services (Exchange Online, Teams, SharePoint Online) and Modern Management (Intune/Microsoft Endpoint Manager), our focus now is ensuring that we have a support organisation that meets the need of our diverse internal … platforms are primarily delivered by our global service teams, this is not a purely technical role, more important are your capabilities around vendor & service management, your ability to understand and improve our customer journeys and your ability to help our business deliver on their objectives through allyship and partnership … a vision for the Chapter and adding definition to and maturing the role of the Chapter and its engineersd. Day to day hierarchical line management of the colleagues in the IT Workplace Services Chapter, including management of leave, expenses etc. working closely in collaboration with the relevant squad more »

Incident Manager/Major Incident Manager Permanent - Corsham, Wiltshire. £40,000 - £45,0000 Fulltime onsite. Must be eligible for SC level security clearance. We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site … and drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trend analysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and … proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience • Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience • Able to demonstrate a proven track record in the effective delivery more »

Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new more »

A well established bank are seeking a Third Party & Resilience Manager in Birmingham. Responsibilities: Oversee adherence of third-party suppliers and outsource partners to management frameworks. Ensure critical third parties maintain resilience and optimum performance. Assist Head of Supplier Management & Resilience in business continuity and incident management. … Provide regular reports to Head of Supplier Management & Resilience. Experience: Minimum 1 year in financial services , with experience in incident management and/or procurement/third-party management. Proficient in business continuity, incident management, and operational resilience. Familiarity with banking products and SaaS/ more »

and identify patterns or improvement opportunities, proposing changes, upgrades, or developing more efficient NOC procedures contributing to prevention of future faults and enhancing our incident management processes. Ensure all incidents and resolutions are accurately recorded within our service management system for post-incident analysis, compliance, and … IP Networks (MPLS/BGP) Firewalls, switches, routers, and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, network change, service incident and problem management Experience with Maintenance Delivery process and management of MOPs … Experience with access, control and security compliance at facilities Knowledge of Data Centre environments rack management, powering, temperature related management. Experience with Network Event Management process and systems Knowledge of a global telecoms environment with a general understanding of broadband internet, router, switches and optical transmission system Experience more »

60k - €65k base + 10% bonus + health + pension Hybrid Working - West Dublin Large Enterprise Business The Incident & Problem Manager will play a critical role in ensuring the stability and reliability of our clients IT infrastructure by effectively managing and resolving incidents and problems. This position requires a … various teams to identify, investigate, and address incidents and problems, ultimately minimizing the impact on business operations and improving overall service quality. Key Responsibilities: Incident Management: Receive, assess, and prioritize incident reports from various sources, including users, monitoring systems, and automated alerts. Initiate and coordinate timely response … and service level agreements (SLAs). Provide regular updates to stakeholders on the status of incidents, including root cause analysis and preventive measures. Problem Management: Lead the investigation and analysis of recurring or high-impact incidents to identify underlying problems and root causes. Develop and implement strategies to prevent more »

support the Head of IT and will take a lead role in the successful delivery of IT projects including scoping, planning, change control, risk management, vendor management, testing, issue management, user engagement, stakeholder communications, documentation, and reporting. You will work closely with stakeholders, cross-functional teams, and … IT objectives. Support the Head of IT with defining the IT strategy and budget, aligning IT initiatives with current and future business requirements. Team Management Line management of the IT team, including 1-to-1s, performance management, appraisals, resource planning and recruitment. Foster a collaborative team environment … Stakeholder Engagement Review stakeholder requirements across the organisation and propose suitable IT solutions. Act as an escalation point for significant support queries, complaints and incident management. Technology Optimisation Ensure that the hardware and software used by our company is effective, compatible, and secure. Support the Infrastructure Engineer with planning more »

Supporting the development of security requirements, architectures, and designs for complex systems.Supporting the definition of cyber security assessment approaches.Execution of a robust security risk management process adhering to defined processes.Supporting accreditation activities with the client and regulating authorities.Conducting security reviews and audits in accordance with defined processes.Conducting security operations … including Protective Monitoring, Incident Management, Incident Response, and Incident Recovery activities.If you would like to learn more about the opportunities available please get in touch.Share more »

Supporting the development of security requirements, architectures, and designs for complex systems.Supporting the definition of cyber security assessment approaches.Execution of a robust security risk management process adhering to defined processes.Supporting accreditation activities with the client and regulating authorities.Conducting security reviews and audits in accordance with defined processes.Conducting security operations … including Protective Monitoring, Incident Management, Incident Response, and Incident Recovery activities.If you would like to learn more about the opportunities available please get in touch.Share more »

both their main office location and other remote sites in your region. IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management/Stock Control Incident Management – Resolving all IT Incidents/Service Requests which are under your remit. Basic Network Connectivity Demands Basic … Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity – LAN & WAN IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands – Connecting users more »

Helpdesk Support Location: Derby Duration: 5 month Rate: £120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management/Stock Control Incident Management - Resolving all IT Incidents/Service Requests which are under your remit. Basic Network Connectivity Demands Basic … Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users more »

compliant. Data Protection Officer: Maintain records of all data processing activities of the company, serve as point of contact for data protection authorities. Risk Management : Identify, evaluate, and mitigate risks associated with data privacy and compliance, implementing a risk management framework that aligns with global standards. Policy Development … or issues promptly. Stakeholder Engagement : Act as the primary point of contact for internal and external stakeholders, including regulatory bodies, on data compliance matters. Incident Management : Develop and oversee the process for handling data privacy incidents, including breach response and notification procedures. Major Incident Management : Work … with law enforcements and public bodies in the event of a Major Incident around Information Security and Data Breaches, where appropriate. Qualifications: Knowledge, Skills, and Abilities: Expertise in Data Protection Laws : Comprehensive understanding of GDPR, CCPA, DPA(UK), and other relevant privacy regulations. Risk Assessment : Strong ability to conduct more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS … implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes … work as part of the team Experience of the following: PowerShell/automation scripting, Apple iOS/Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of more »

responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all … establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes … and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge more »

and work on IoT and Telemetry solutions for our future connected machines with integrations to our CRM and ERP platforms Salesforce, SAP and Vending Management Software Why Join us - Great development opportunities Supportive team and manager Company well being and benefit package Salary - £45-55,000.00 dependent upon experience … must have) Excellent knowledge of web technologies and systems integration (web applications, WCM, eCommerce, micro services, API, technologies enterprise integration) Good knowledge of project management methodologies (Agile is a plus) and the software development cycle A propensity to manage digital activities and projects will be required Key Activities The … role is responsible for contributing to the end-to end management of the development and implementation of IT solutions in support of the overall business strategy. Therefore, the role involves ensuring efficient and effective use of IT investments and resources, working closely with technical teams, assists in testing and more »

ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request … and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to … service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! 'In applying for this position, you consent to your personal data more »