5 of 5 Remote/Hybrid Apprenticeship Microsoft 365 Jobs in England

ticketing systems Log, categorise, and manage support tickets to resolution or escalation Assist with Windows 11 troubleshooting, configuration, and general desktop support Support Microsoft 365 applications, including account management and basic administration Build, configure, and deploy laptops and other end-user devices Perform basic server checks … environment Full UK Driving Licence (required for occasional site visits) Desirable Skills (Not Essential) Basic understanding of computer hardware and operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts What We Offer: Full apprenticeship training ...

agreed service level agreements. Assist with user account management, including password resets, new user creation, access permissions and security tasks within Active Directory and Microsoft 365. Support endpoint security by installing, monitoring and maintaining antivirus and device protection solutions, ensuring systems remain secure and compliant. Troubleshoot hardware, software … accurately using the helpdesk system to maintain a clear audit trail and support service improvement. Gain hands-on experience with cloud technologies such as Microsoft Intune, Google Workspace and SharePoint, as well as basic scripting and automation tools. Full training and support will be provided by your workplace mentor ...

systems you may be expected to use, administer and help maintain on a daily basis include: Windows 11/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 ...

Provide technical support for hybrid environments, including Microsoft 365, Entra ID (Azure AD), Intune-managed devices, and remote collaboration tools (Teams). Ensure compliance with security policies and assist with automation of onboarding/offboarding processes Role Key Responsibilities: Support the IT team in the resolution … Work on the internal helpdesk ticket queue to resolve staff issues. Manage identity lifecycle (Joiners, Movers, Leavers) in Active Directory and Entra ID. Administer Microsoft 365 services (Exchange Online, Teams, SharePoint) and Intune for device compliance. Ensure timely vulnerability patching of user assets (laptops, desktops, servers ...

work closely with small to medium-sized businesses across the Midlands and beyond, delivering trusted IT support, cybersecurity solutions, remote working setups, and Microsoft 365 services tailored to each client’s needs. ...