4 of 4 Remote/Hybrid Microsoft 365 Jobs in Northampton

enquiries, incidents and service requests are accurately recorded, managed and resolved in line with agreed procedures. Maintain high standards of first-line support across Microsoft 365, user access, hardware, software and endpoint-related issues. Service Improvement Review service trends, incident data and customer feedback to identify improvement … high-performing teams. Previous experience within an IT Service Desk or IT Support environment. Experience leading, coaching or mentoring technical support teams. Experience supporting Microsoft 365, Azure, Windows and endpoint management solutions. Experience managing incidents, service requests, escalations and service reporting. Strong customer service, stakeholder management, analytical ...

contact centre environment Excellent verbal and written communication skills Strong problem-solving and organisational skills Good IT skills, including Microsoft Office and Office 365 Experience handling sensitive or confidential information The ability to prioritise workloads in a fast-paced environment A positive, team-focused attitude and commitment ...

continuous improvement. You'll work with Modern Workplace architecture and engineering teams to ensure AI is delivered as part of a single, well-governed Microsoft 365 estate, partnering with Digital Governance and Commercial, Risk, Legal, Data Protection and Information Security to build confidence in adoption. To thrive … this role, you'll bring recognised Microsoft AI certifications or equivalent experience, with a proven track record of architecting and delivering enterprise-grade AI and Copilot solutions. You'll understand how to operationalise AI governance, manage risks around data protection, hallucination and bias, and build the foundations needed across ...

preparing equipment, creating basic system access requests and supporting the onboarding process Assist users with common issues relating to desktops, laptops, printers, scanners, phones, Microsoft 365 and firm-approved applications Provide basic support for Microsoft 365 applications including Outlook, Word and Teams Assist with ...