a focus on achieving a first-time fix. You will be supporting a range of technologies including Microsoft operating systems, Windows 10, Office365, legacy apps and printers, Day-to-day of the role: Provide 1st and 2nd line support to end-users for all desktop, hardware … first-time fix resolution to all user queries and technical issues. Maintain and support Microsoft operating systems, primarily Windows 10. Assist with Office365 applications, ensuring optimal performance and user access. Respond to support tickets in a timely and efficient manner. Escalate complex issues to the appropriate … experience in IT support roles, delivering 1st and 2nd line support. Strong knowledge of Microsoft operating systems, including Windows 10. Proficiency with Office365 applications. Experience with printer support and troubleshooting. Excellent problem-solving skills and a strong customer service orientation. Ability to work independently and manage more »
Brighton, East Sussex, United Kingdom Hybrid / WFH Options
Clearline Recruitment Ltd
in help desk/service desk support, advanced technical degree, or equivalent professional experience Available for 12 month contract Relevant certifications such as A+, Microsoft, or HDI Proven expertise in troubleshooting Windows and Mac operating systems Solid understanding of networking, hardware standards, and security principles Experience in technical support … Support end-user technologies and provide onsite support for office environments. Manage company systems, applications, and software including Windows, Apple OS, Okta, Slack, Office365, Google Drive, VPN, RingCentral, printers, and Zoom. Handle requests and escalations through the IT ticketing system, troubleshoot issues, train Tier 1 techs, and more »
acts as the custodian of this system. We are currently in the process of switching from this system to a new MicrosoftOffice365 solution. Main duties of the job The post-holder will be responsible for the day-to-day management of the system and co more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant experience of the subject matter Desirable NVQ 3 in IT or Customer Service more »
Stockton-on-Tees, County Durham, United Kingdom Hybrid / WFH Options
Wolviston Management Services
second-level support for all users across the EMEA region. The ideal candidate will have experience in IT support and a strong knowledge of Microsoft systems, networking, and user support. Key Responsibilities: Provide immediate solutions to common IT problems to minimise disruption Manage and track support tickets, ensuring timely … and provide user guidance on best practices Requirements: Apprenticeship in IT or previous experience in IT support Strong knowledge of Microsoft Operating Systems, M365, Active Directory, and basic TCP/IP networking This role is 37.5 hours per week, Monday-Friday with hybrid working on offer 2 days per more »
PRINCE2 Project Management Foundation Qualification Some experience of formal project management underpinned with a programme of continuing professional development MS Project MS Office (Office365) Desirable In possession of the PRINCE2 Project Management Practitioner Qualification Health Information qualification Experience Essential Project Management and IT experience Delivery of complex more »
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Specification Knowledge, Training and Experience Essential Professional knowledge acquired to degree level or equivalent. Experience in programme or project management. High proficiency in using Microsoft365 and/or other software applications to enable business improvement. Desirable Information Management & Technology experience and specialist knowledge. Proficiency in Benefits … Management and/or Benefits Realisation. Experience in Requirements Management. Experience in managing Design processes. Experience in Process Mapping, using Microsoft Visio or other digital tools. Communication and stakeholder engagement skills Essential Excellent communication and collaboration skills, with the ability to draft high quality project documentation, present reports and more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft365 and Windows 11. Previous experience on an IT service desk. Attributes: I am adaptable and can manage multiple demands without losing more »
a focus on achieving a first-time fix. You will be supporting a range of technologies including Microsoft operating systems, Windows 10, Office365, legacy apps and printers, Day-to-day of the role: Provide 1st and 2nd line support to end-users for all desktop, hardware … first-time fix resolution to all user queries and technical issues. Maintain and support Microsoft operating systems, primarily Windows 10. Assist with Office365 applications, ensuring optimal performance and user access. Respond to support tickets in a timely and efficient manner. Escalate complex issues to the appropriate … experience in IT support roles, delivering 1st and 2nd line support. Strong knowledge of Microsoft operating systems, including Windows 10. Proficiency with Office365 applications. Experience with printer support and troubleshooting. Excellent problem-solving skills and a strong customer service orientation. Ability to work independently and manage more »
interim period. Scope of the support requirement: Laptop provisioning & support Endpoint management Intune management PatchmyPC SharePoint administration Teams administration System checks (Daily, weekly, monthly) M365 Defender PSI administration Skykick backups LastPass access Office combinations change Software installation policy BAU Secure Score checks and remedial actions Monitoring incoming tickets into service … leavers Internal network in Edinburgh - Perimeter 81 + Watchguard + possibly Switches + possibly local laptops On average 25 people in the office daily M365 - E3 & E5 but looking to make E5 standard Intune + Patch my PC Laptop support and provisioning - PC as a service from Dell - configuring these more »
days per week on site at our clients Northampton office location. Skills Needed Experience working within IT Support function Experienced working within the Microsoft Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft365 Answering phone calls & emails and more »