16 to 40 of 43 Problem Management Jobs in London

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact … service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance … with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and more »

London, UK. Job Description : Role Specific Expertise and Experience in Technical Business Tool 5+ years of experience on the below skills IBM zSeries Storage Management skills Strong Technical Project management skills Experience of working in a large enterprise of scale and complexity Personal Experience: zSeries Storage Management … Engineering background preferred and or experience to equivalent level Working and partnering with vendors e g IBM DELL Broadcom Supporting and or leading technical management of large infrastructure deployment projects Experience supporting large scale enterprise IT environment and the embedded controls within change incident and problem management … supporting the zSeries Storage hardware and software infrastructure This role will carry out some or all of the following activities Perform a Technical Project Management role for large zSeries infrastructure deployment and evergreening projects Setup automation to reduce manaual interventions in the Storage infrastructure Test new software and exploit more »

role The purpose and prime objective of the Incident (IM) and Service Request Manager (SR) is for delivering effective IM/MIM (Major Incident Management) resulting in the provisions of stable and robust services to the global business. Focus is on restoring service efficiency and effectively from incidents, working … with Problem Management in eliminating recurring incidents and to minimize impact of incidents that cannot be prevented or resolved permanently. Key Responsibilities will include, (but not limited to): The IM/SR will create, manage and continually improve the incident (Including major) and service request management process … and that they comply with governance and controls. You will work with global and regional teams to deliver a single set of standardised incident management policies and processes which are management, governed, and facilitate a global incident forum to drive compliance to incident policies and improvements. Candidate will more »

and liaise with them as and when required · Demonstrate you can switch focus between activities to deal with competing demands/call volume. Call Management · Manage your time effectively to achieve the best productivity during your working time. · Manage your call queue to the highest standard – prioritise and review … to ensure you are on top of the priority tickets, escalating, if needed. · Provide users with regular updates via telephone and the Wavex service management platform (ServiceNow). · Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) · Proactively follow up … you resolve these to confirm the work is completed to their satisfaction. Processes · Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management · Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to more »

Application Support Analyst will provide day-to-day 1st and 2nd line support for all Business Applications including Microsoft Dynamics 365 Finance, Supply Chain Management and Commerce (including POS software and hardware), Oracle Micros Symphony (including POS software and hardware), Adyen and Verifone Payment Solutions, Bartender, Microsoft SharePoint Online … any Point of Sale (POS) solution is essential * Experience in working with and/or supporting Microsoft Dynamics AX or D365 (Finance, Supply Chain Management, Commerce) is an advantage. * Experience in supporting any other listed application is also an advantage * Experience with application interfaces and integrations (e.g. web services … Desk function with ITIL or equivalent knowledge is desirable Role Specific Criteria (Category/Department/Technical) Essential (E) or Desirable (D) Competencies Strong problem solving skills Essential Incident and problem management Essential Retail or hospitality Point of Sale systems knowledge and skills Essential SharePoint Online and more »

Team leadership, to understand specific needs and issues related to technology in Europe & Asia . Work with IT leadership and the Firm’s Program Management Office to ensure regional needs are comprehended in budget and project portfolio processes;Communicate IT solutions, policy, processes and strategy to Europe and Asia … align with Firm standards;Work with local technology vendors on delivery of services for the offices supported;Provide strong leadership, technical guidance and overall management and development of IT team members supporting offices in the region. Services provided include, support for desktop hardware and software, audio visual operations and … local project management of technology deployments;Responsible for ensuring teams follow stated procedures to achieve operational and service excellence goals;Continually evaluate the Desktop Support team’s performance, needs of the offices and manage resources/scheduling effectively for the region to continue to adapt to Firm growth;Act more »

Role Purpose: To provide a strategic oversight, planning, governance and direction for data in this evolving dynamic business. With an experienced background in data management you will have the vision to create a data platform that is able to fulfil the needs of this diverse business, maximising data observability … woven into the fabric of each delivery Lead Data Governance, creating, implementing and setting standards and improving security posture across the business Assist with problem management. Actively engage in identifying issues and subsequent solutions, whilst working collaboratively across teams and classifying and managing associated risks Constantly evaluating latest data … that are identified as Essential to the role Role Specific Criteria (Category/Department/Technical) Competencies 5+ years data architecture experience 5+ years management experience Experience in Retail & Hospitality Experience with Single Customer Views Technologies/Qualifications Microsoft Azure Microsoft D365 Databricks Fabric Master Data Management Cisco more »

properly monitoring and capacity plan for the network environment.GENERAL DUTIES & RESPONSIBILITIESLeads operational support team in the providing of monitoring, capacity planning, incident response, and problem management for the company’s data communications network.Develops and implements documentation standards and operational procedures and processes for the network operations function.Maintains and … for internal and external clients.Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.Willingly shares relevant technical and/or industry knowledge and expertise to other resources.excellent decision-making, problem-solving, team and time management skillsIs resourceful and proactive in gathering information and sharing ideas.Proven project management skills.Demonstrated customer-focused leadership ability.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects more »

Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment Management firm. … manage production incidents to ensure appropriate escalation, assisting in determining root cause and preventative measures. You will ensure adherence to SOC1 requirements, Incident/Problem Management process and documentation, including follow through using ITIL framework and be responsible for the day-to-day management of the team … providing line management, coaching and guidance. WFH Policy: You'll join colleagues in the London office with flexibility to work from home 1-2 days a week in a hybrid model. Requirements: You have experience of supporting Portfolio Managers and Portfolio Analysts in the front office of a buy more »

we are hiring forInfrastructure Architect for our London office location : London Type: Permanent job details : Root cause analysis and problem management. Active directory, DNS, DHCP, File and print services administration and management. Supported OpCos IT service administration and management. 2nd & 3rd line support for all Wintel, AD, DNS, DHCP … RSA, Certificate Authority RDWEB, Trillex EPO, Encryption and all services etc. Azure AD Connect and ADFS administration and management Perimeter Services & WAN/LAN implementation and support Forti manager and Analyzer administration and management. Voice (Mitel cloud PBX) administration Process and technical Documentation. Cloud Services administration and management (AWS workspace, O365 License allocation, O365, EMS, SharePoint, MS Team and Intune Administration etc.) VMWare & vCenter support, installation, management and maintenance. Veeam Backup/restore administration Hardware configuration review and sizing for servers and storages. Nimble San and Thecus NAS Support, management and maintenance. FTP, Lotus notes more »

identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply to a role when they only meet more »

Quant Capital is urgently looking for a Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

end users of the biometric Services. This position operates on a shift basis and the team are accountable for Access, Event, Incident, Request and Problem Management activities. What will I be doing? You will work to keep the programme system operational by: Performing system administration tasks as defined … both oral and written. IT troubleshooting skills to deal with a wide range of different processes and systems, with the ability to understand a problem by breaking it down systematically into its component parts. Commitment to working as a member of a team which replies flexibly to changing pressures … security clearance. What technology will I be supporting? Unix Linux Microsoft Windows Bespoke Identification software Oracle databases SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. more »

escalation points and managers to bring a joined-up approach to service management. Ideally, the service manager should have a traditional support and service management background in complex global environments. In particular, a proven background in ITIL change control and problem management within highly available, 24/… Support team and wider business. • Make independent, intricate technical decisions to uphold the availability and functionality of critical business systems while adhering to Change Management governance. • Foster relationships with key business stakeholders, providing advice and solutions for intricate requests and issues. • Oversee the global process for integrating data solutions … for the role are: Experience supporting large-scale (ideally Global), multi-project, and integration solutions from inception to operation. Experience defining and implementing Service management processes Confidence in managing technical and outsourced third-party teams for support and project delivery. ITIL Foundation v3 certified or equivalent awareness of ITIL more »

especially coordinating with Enabling Functions leaders; developing a strong collaboration with CTO’s and their teams; working closely with the Collinson board and senior management team to support their growth and improvement plans, including improvements in employee engagement.Success will be measured by the extent that a clear technology strategy … customers, proactively engaging where needed to ensure service levels are met.• Be available to work with coordinators of the Digital Services team (Incident, change & problem management), owning critical issues to successful resolution, including client and customer approval.• Contribute to group business development, product development, client consultancy or product … scope• Strong transformational experience, with a bias to service improvement, digital acceleration, process re-design and optimisation and cost savings.• Keen and practical financial management skills, including business case development, cost re-engineering and savings tracking.• Knowledge of the business systems technology marketplace, key vendors and emerging trends and more »

that design standards are woven into the fabric of each delivery Lead architecture governance, creating, implementing and setting standards across the business Assist with problem management. Actively engage in identifying issues and subsequent solutions, whilst working collaboratively across teams and classifying and managing associated risks Ensure documentation of all … business Relevant certification in D365 architecture and development Role Specific Criteria (Category/Department/Technical): Competencies 10+ years enterprise architecture experience 5+ years management experience Experience in Retail & Hospitality Leadership experience Technologies/Qualifications Microsoft Azure Microsoft D365 Databricks Integrations platforms Adobe Adyen PIM DAM Incident and problem management ITIL TOGAF GenAI technologies Cisco Meraki Data privacy & data regulations including GDPR & PCIDSS Behaviours Ability to manage conflicting priorities and customer expectations Team player Proactively takes responsibility, owns any issues arising and follows through to resolution Strong communication skills - written and verbal Outcomes focused and driving results more »

Copenhagen/London, UKPlanday – Product/Permanent/HybridPlanday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.Powered by a community of local industry experts … service requests within Product Engineering, prioritizing efficient resolution and continuous improvement.Maximize product availability: Prioritize maintaining high product uptime and availability through efficient incident and problem management processes, aligning with the company's product-led growth strategy.Build a robust knowledge base: Build and maintain an exceptional knowledge base, serving … and managing high-performing teams.Strong understanding of user-centered design principles and user experience (UX) best practices.Excellent communication, collaboration, and interpersonal skills.Strong analytical and problem-solving skills.Experience with data analysis tools and methodologies.Success Looks Like:A significant reduction in support tickets and improved customer satisfaction.A clear support strategy aligned more »

that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours … including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although more »

concerns, and that the customers understand Group Technology’s plans and assumptions. opportunities to improve the knowledge within the Service Delivery Team of asset management process in region (complying with group wide approach). for local office delivery projects as directed by the Service Delivery Manager may involve work … outside of core hours including when travelling to other UK Offices. in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. documented procedures to manage secure access to IT systems for starters, leavers, and any internal … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not more »

a team of field service engineers at client locations Ensure team follows best practices and maintain service level agreements.Monitors department issues and client complaints.Develop problem management and service improvement plans.Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.Offer customer service.Report … on progress of incidents and update relevant service management toolsWork with other IT teams to ensure the smooth operation of the desktop environment, such as network engineers, security engineers, and application support engineersWork with field services partners to facilitate site activitiesMaintain customer relationships.Core competencies of the Lead are identifiable more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking/Global Markets, Asset … and Investment Management, Market Infrastructure Providers, Reference Data Management/Data Infrastructure Providers, Finance, Risk and Treasury Transformation, Package-Led Transformation.PURPOSE OF THE ROLEWe are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier … pricing and failure of scheduled tasks.Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition.Incident & Problem ManagementManage the incident & problem resolution process for Murex.Conduct root cause analysis for major incidents.Develop and maintain incident response procedures & documentations.Ensure all batch SLAs more »

a major transformation project centred around an on-premises ServiceNow implementation that integrates various ServiceNow modules. This role involves managing projects that encompass Service Management, Enterprise Asset Management, SPM, and innovative Now-based development from the ground up. Responsibilities and oversee the project work plan, monitor progress, and … progress. with customers and the change team to ensure the development of appropriate solutions. for continual improvement in product delivery and business services. Service Management standards within the support and change teams. with product owners and SMEs to ensure project objectives are precisely interpreted by the change team. epics … national eligible for security clearance up to at least SC level. managing teams across multiple locations. knowledge of ITIL processes including Incident, Change, and Problem Management. commitment to a customer-centric approach in all tasks. interpersonal skills to foster relationships and propel initiatives at senior levels. leadership and team more »

follow up action points are carried out. Be responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's Be responsible for managing the production related changes, releases and rollouts with zero or minimal … Production Support documentation, contingency (DR/BCP) documentation and processes. Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items Participate & support in cross-training and knowledge transfer activities within support teams. Assist with work allocation … skills Should have experience of working closely with the end users as well as critical stakeholders from country tech & business. Critical experience with incident & problem management. Desirable Skills & Knowledge: Stakeholder communication and experience in vendor management would be advantage. Exposure to non-technical areas such as Risk & Control more »