Bridgend, Wales - South East Wales, United Kingdom
CGI
Application releases and deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience … become part of our success story? Join CGIwhere your ideas and actions make a difference. Skills Capacity Management Incident Management Oracle DBMS Release ManagementRemedy Reference more »
Cloud and Endpoint '€¢In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) '€¢Experience with helpdesk ITServiceManagement Tools (e.g. BMCRemedy/Service Now). '€¢Experience with Azure DevOps - deploying Infrastructure using CI/CD pipelines '€¢Previously have worked with infrastructure-as-code and immutable more »
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or … and proven background in ServiceManagement technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc. … requirements to true business outcomes • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) • Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMCRemedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMCRemedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis more »
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise ServiceManagement … or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of …/value propositions for customer software implementations. • Knowledge of IT and Enterprise ServiceManagement is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all more »
service environment Ability to create and maintain clear and detail-oriented documentation of processes and procedures Proficient in Visio, Microsoft Office, BMC/Remedy, SharePoint and Internet Technologies Proven knowledge of change management and incident management processes. Knowledge of and proven skills with hand and power tools including more »
Job Title Senior Service Performance Analyst Location London, Greater London Job Description Primary Skill: • Practical experience as ITSM Lead with at least 4-5 ITIL® processes including Incident, Problem, Catalog, Request, Change, HAM, CMDB, Knowledge, Service Level etc. • Hands-on work experience on at least one ServiceManagement tools … like ServiceNow, BMCRemedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) • Excellent English communication skills, both written and verbal, including business writing skills • Experience of performance data analysis of ITIL® processes • f.Ability to work with all levels of client, especially senior management … with large/complex customer environment in past would be preferred • ITIL® Foundation certified, Intermediate is preferred • Project Management experience in past is preferred • ITSM lead experience with at least a team of 4-5 resources • Strong customer service orientation • Comfortable with and effective using MS Office applications specially more »
preferably) certified on ITILv3 foundation. Certified Systems Administrator and (preferably) Certified Application Developer. Experience in Implementation and Deign of Platforms like ServiceNow, BMCRemedy, HP Service Manager. Experience in Design and Implementation of solutions/applications on ServiceNow Platform. Hands-on implementing solutions on ServiceNow platform. Hands-on … ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc… Should have worked on more than one of applications such as ITSM, HRSD, ITOM (CMDB, Discovery Service Mapping & Event Management), ITAM, ITBM, CSM, GRC etc… Benefits: You will receive a competitive salary, a generous benefits package more »
and handle time-sensitive situations 3-5+ Years of experience and or education Desired Qualifications CompTIA A+ Certification. Experience using an industry-standard ITSM platform such as Remedy, ServiceNow, etc. Windows 11 Certification (MS 680 &/or 53301) Apple Certified Support Professional (ACSP) Certification JAMF Certification more »
stress and that of the team and be able to keep projects on track despite any setbacks • Experience delivering client-facing Agile project • Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMCRemedy • Experience owning the more »
and maturing the practice. The responsibilities will be focused on managing, governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting. The IT Change Management function will ensure that standardised methods and procedures are used for efficient and … SAM process role Experienced in a ITIL process role Technical Skills: IT Life-Cycle Management Asset Management (e.g. SAM, ITIL) ITIL 4 Intermediate qualification ITSM tool (e.g. ServiceNow, BMCRemedy, Freshservice) Software licensing tools (Snow, Flexera or equivalent) Optional Leadership Skills: Experience of engaging and building successful more »
Chichester, West Sussex, South East, United Kingdom Hybrid / WFH Options
Zenzero Solutions
e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s more »
Farnham, Surrey, United Kingdom Hybrid / WFH Options
Zenzero Solutions
MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. more »
Coventry, West Midlands (County), United Kingdom Hybrid / WFH Options
Zenzero Solutions
MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. more »