2 of 2 Permanent SLA Jobs in Derbyshire

Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents with SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external ...

digital knowledge base. Plan and chair service reviews for DHU service providers and suppliers. Maintain action logs, decisions, owners and due dates, challenging SLA, KPI, responsiveness, ticket quality and recurring failure. Govern service provider Service Desk and Major Incident performance while recognizing DHU's accountability for patient impact, continuity … management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes and controls Able to travel to DHU sites and supplier meetings ...