relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »
CF61, Llantwit Major, Vale of Glamorgan, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI’s to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers more »
Employment Type: Permanent
Salary: £27500 - £32500/annum Remote Working & Excellent Benefits
working knowledge of managing Linux and Windows in virtual environments * Knowledge of Vendor/Supplier Management including service reviews * Having worked with demanding internal SLA’s What you’ll be doing… You will be working hands-on with a wide range of technologies across a broad range of both infrastructure more »
issues that are escalated from the help desk Assisting and mentoring junior members of the team, sharing knowledge so incidents can be resolved within SLA Maintaining and monitoring the equipment on internal and external classified networks Involved in all aspects of the support of the network infrastructure including build, patching more »
Lead and manage a team of 1st line Engineers Responsible for ensuring the team provide a high-quality service to our users Ensure all SLA/KPI targets are met Mentor and coach Engineers to help them progress Lead by example, providing support to customer at a high level Manage more »
will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications. Responsibilities: Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients with a high level of customer service Keeping calm under pressure and maintaining excellent communication with stakeholders at all levels while more »
and Experienced Person for the Senior Leadership Team of the Site Supporting the management of the Professional Guard Services in accordance with the ServiceLevelAgreement Supporting the Emergency Planning Team during incidents and exercises Deputising for the Site Head of Security Your skills and experiences: Essential: Excellent communication and more »
Newport, Wales, United Kingdom Hybrid / WFH Options
Target Group
networking to hybrid cloud and software defined networking technologies. Maintain a performance dashboard that helps ensure network supply meets demand as well as ensuring SLA’s are adhered to Continues to develop & improve the network platform by identifying areas for improvements to confidentiality, availability, integrity and efficiency of services. Ensuring more »
site visits to customers to enable best customer service *Liaising with Customers to schedule future works in and ensure you are working towards all SLA's. *Further Technical Training to become a product specialist The Person: *Highly Organised *Looking for a role in the office where you will become highly more »
maintenance quality assessment. · Perform RCA(root cause analysis) of critical equipment failures · Troubleshoot and report of facility and data sever-level events within internal SLA · Provide training and guidance to operation team, such as MOP,SOP,EOP · Ensure all EHS procedures are adhered to by vendor and internal staff · Communicate more »
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies more »
