1 to 25 of 201 Remote SLA Jobs

and Microsoft Entra ID (Azure AD). Experience with mailbox management, delegation permissions, large mailbox troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing More ❯

clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and More ❯

clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and More ❯

achieved. Leading, mentoring and supporting the 1st Line Service Desk team. Monitoring and managing ticket queues to ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring SLA adherence. Assisting with complex or high-priority technical issues where required. Analysing performance metrics and identifying process improvements. Working with senior engineers and the Head of Technical Department to ensure More ❯

desk-side assistance. You’ll troubleshoot issues, escalate where necessary, and help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows 10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or More ❯

as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or major service outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring More ❯

how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft More ❯

how-to" support for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of More ❯

reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. 'Hands-on' problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. Hands-on problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

call actions across all customers. Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems. ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes. On occasion provide on-site support for customers as and when required. Must have a valid UK driving license and live within reasonable commuting distance to our office. Great More ❯

incoming telephone queries and using remote support tools. Proven ability to record detailed information accurately, prompting for additional information as required. Demonstrable ability to prioritise work to meet service level agreement targets. Previous use of ICT systems and tools to provide support including resolving incidents, reimaging devices and installing software. It is a requirement to hold a Full driving license More ❯

incoming telephone queries and using remote support tools. Proven ability to record detailed information accurately, prompting for additional information as required. Demonstrable ability to prioritise work to meet service level agreement targets. Previous use of ICT systems and tools to provide support including resolving incidents, reimaging devices and installing software. It is a requirement to hold a Full driving license More ❯

environments. This role is ideal for someone with strong troubleshooting skills, proven MSP experience, and a proactive, customer-focused approach. Key Responsibilities Resolve incidents escalated from 1st Line within SLA targets. Support and administer telecoms platforms (Gamma Horizon, Giacom, SIP Trunk Call Manager). Manage telecoms tasks such as call diverts, number changes, and diagnostics. Liaise with third-party providers More ❯

multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

issues to completion * Experience using ticketing systems, remote assistance tools, and incident- management software * Sound understanding of IT systems, cloud services, networking, and cybersecurity principles * Familiarity with ITIL processes, SLA adherence, and service-management frameworks * Excellent communication skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics 365 CE, Power BI, Azure More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

key data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Banks auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯