126 to 150 of 174 Remote SLA Jobs

choice for the best Home Emergency Contractors across UK & NI. Relationship management of Contractor Network, making it easy to do business with CET. Full accountability for regional KPI/SLA delivery and contractor performance management. Building strong and constructive relationships with all existing Contractors on the CET network. Managing and supporting escalated claim queries generated via both external and internal More ❯

wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained. What you'll be doing: Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement More ❯

Strong in querying, regex, alerts, and dashboards Other Requirements: Strong communication & collaboration with internal teams Production issue troubleshooting and log analysis experience Familiarity with ITIL practices, ticketing systems, and SLA management Proactive in identifying and resolving production issues Able to collaborate with Dev and L3 teams for incident triage and change reviews Experience managing Major Incidents and post-mortem processes More ❯

professional Onsite Service Technician to delight our customers . Primary Responsibilities: Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. Use electromechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house More ❯

incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for … required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all More ❯

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

for a wide range of network products. - Manage, design and report on Network, Network Security and associated technologies (mainly LAN, WAN, Firewall, and Load Balancer systems). - Systems monitoring, SLA’s, Operational procedures and training. - Fault management and Installations. - Automation and scripting - Participate in IT projects, implement approved designs, and transition to BAU - Proactively monitor and report on capacity and More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

observability and monitoring at scale Understand the unique challenges of operating AI infrastructure, including model serving, batch inference, and training pipelines Have proven experience implementing and maintaining SLO/SLA frameworks for business-critical services Are comfortable working with both traditional metrics (latency, availability) and AI-specific metrics (model performance, training convergence) Have experience with chaos engineering and systematic resilience More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

can explore what matters to you! Responsibilities: As a Junior Helpdesk Engineer, you will... Provide support to incoming calls & tickets Provide initial fault resolution remotely Triage tickets to agreed SLA’s, escalating when necessary Carry out onsite installations when required Requirements: As a Junior Helpdesk Engineer, you will need... Experience working within a helpdesk team A logical thinker, looking to More ❯

and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA’s including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware More ❯

and external resources. Work closely with our product team in developing and implementing improvements to our KYC, AML transaction monitoring and screening processes. Be responsible for the execution and SLA relating to all Level 2 AML compliance tasks including quality control. Ensure internal SARs/escalations are submitted on time and to the requisite standard for the local MLROs to More ❯

met. Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution. Regularly prepare and present reports to clients including SLA reports, red alert reports, patient feedback reports, referral reports, etc., and create action plans to optimise performance. Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯

to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations 🎯 What You’ll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯

to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations What You'll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯

to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations What You'll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯

Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯

You'll Be Doing Develop and execute the EDI roadmap aligned with business goals Manage the EDI team, including hiring, training, and performance development Lead vendor relationships, contracts, and SLA compliance Oversee deployment, performance, and maintenance of all EDI systems Partner with operations to drive ASN compliance and cross-dock strategies Resolve escalated EDI issues and recommend process enhancements Monitor More ❯

excellence aligned with business goals. Collaborating cross-functionally: serve as a key liaison across departments, solving challenges and ensuring optimal resourcing. Elevating operations: work with peer team leads on SLA management, KPI reporting, and continuous improvement initiatives. Reporting to the IT Director, with direct impact on company-wide digital projects across Europe. Your Profile: You're a strong communicator and More ❯

Data Warehouse Manager £60,000 Chester ShortList Recruitment are working with an excellent Chester-based client who are recruiting for a Data Warehouse Manager to join their growing team. The Data Warehouse Manager will ensure the data warehouse team is More ❯

Devices which will involve travel to remote sites. Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What We're Looking For: Experience More ❯