primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
primary day-to-day point of contact for Information Management applications in scope for DSAR process. Responsible for conducting monthly executive reviews to review SLA/SLO performance and discussions reviewing the quality of the DSR Managed Services Coordination of activities necessary for providing the agreed upon DSR Managed Services more »
and maintain a ticketing system for capturing, managing, and tracking customer service requests. Provide FRACAS reporting and data analysis from the ticketing system. Ensure SLA response times are met. Remotely monitor installations ensuring power generation is maximised. Review site alarms, ensuring automatic notifications on site status are acted upon promptly. more »
will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »
for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and more »
contacts from end users (phone, email, chat), document troubleshooting, resolve the issue or escalate to second line teams within the required timescales to achieve SLA targets Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely more »
members. Educate and encourage panel members in the correct use and care of the metering equipment. Work with our wider operational teams to ensure SLA’s and project deadlines are met on time. Investigate and trouble-shoot any issues. Liaise with the Panel Service Exec teams to ensure optimal servicemore »
of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company ServiceLevel Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »
will be opportunities for your continuous development with vendor certifications and Microsoft, CompTIA certifications. Responsibilities: Ensuring that Incidents and Service Requests are resolved within SLA commitments for our clients with a high level of customer service Keeping calm under pressure and maintaining excellent communication with stakeholders at all levels while more »
Assist with ticket reviews and ensure that tickets are resolved within SLAs and ticket audits completed to ensure all have comments and actions within SLA whilst also ensuring that all communications align with our gold star customer service excellent ethos. Project Support - Participate in project planning sessions & execution of workstreams more »
Cheltenham, Gloucestershire, South West, United Kingdom
Inchcape Retail Limited
function of this role is the inspection and deliver of our Fleet Vehicles across the UK. It is of vital importance to our ServiceLevelAgreement and future success of our Fleet Department that we are completely compliant with all MoDel (Online Delivery) application and processes. Adhering to Inchcapes commitments more »
Watford, Hertfordshire, South East, United Kingdom
Frontline
a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »
a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »
