46 to 70 of 564 SLA Jobs

deployments together with Database Administration; Capacity Planning; Performance Monitoring and Tuning. You will work to resolve incidents via Remedy (ITSM) call management system with SLA deadlines and perform planned releases supporting a bespoke application. Required qualifications to be successful in this role Essential: Experience of development and/or support more »

End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both more »

laptops, printers and any other authorised peripheral equipment Identify, log and troubleshoot end user hardware and desktop application issues and requests, working to agreed SLA’s and documenting all progress on the IT Service Management Tool. Familiarise end users on basic desktop software, hardware and peripheral device operation as part more »

framework (ITIL, TOGAF) Ensure that user experience and satisfaction is at the forefront of all activities. Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above minimum requirements for the Productivity services. Keep abreast of changing trends and market developments of current and future technologies within the more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

insights Experience of leading an IM/Data/BI team Experience of engaging with cross functional teams to deliver on time as per SLA’s/project timescales Hands on Service Delivery, Program Delivery and Operations experience Ability to manage multiple priorities in a deadline orientated environment A critical more »

2nd & some 3rd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLA Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams Ensure that all Incident/Alerts/Service requests are worked more »

e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »

elevate your career? Apply now and seize this thrilling opportunity! Keywords: IT Support, First Line, Second Line, Infrastructure, Networks, IAM, EUC, WAN, LAN, Firewalls, SLA, Hardware, Equipment, Software, IT Systems, Incident Management, London more »

failures, as defined within the on-call agreement and rota. Administration Tasks : Perform prescribed daily, weekly, monthly, and annual technical and security administration tasks. SLA Compliance : Ensure that tickets are completed within business-agreed SLAs. Team Collaboration : Promote collaboration and guide team members on best practices, fostering a highly communicative more »

pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »

including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »

level agreements (SLAs) and key performance indicators (KPIs) to monitor and improve IT service delivery Ensuring each work request is worked within our agreed SLA’s, to the highest quality. Ensuring effective communication of work request/queue status, and potential blockers, to appropriate stakeholders Ensuring effective communication to haysmacintyre more »

and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

and existing customers of iSAMS. You will help support the smooth and timely delivery of all areas of service as defined by the Service Level Agreement and Service Desk policies and procedures to ensure a high-quality response. Responsibilities Ensuring that the Service Desk logging system is constantly monitored, ensuring more »

you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk more »

are seeking an 3rd Line Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will more »

service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »

will motivate and drive performance within our IT service department and infrastructure teams c. 15 staff and be responsible for developing and delivering on SLA's and ensuring quality of service and performance the team. Utilising both solutions architects and product owners, you will work across the business to ensure more »

key people metrics Dealing with adhoc insights requests and queries Collate data and prepare monthly reports Provide general support in line with any set SLA’s Explore opportunities to streamline current processes and develop new ways of working To work to tight deadlines and use initiative to prioritise work and more »

MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) – excellent written and spoken English is essential Personable, with the ability to build more »

e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure more »

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »

exciting and varied permanent position. Microsoft 365 & Office 2013/2016/365 Active Directory/Azure Active Directory Exchange Ticketing systems Working to SLA’s Excellent communication & customer service skills Full UK Driving licence - Essential Optional paid on-call and night shifts available In line with the Conduct Regulations more »