7 of 7 Remote Senior Support Analyst Jobs

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

Senior Application Support Engineer UK (Hybrid/Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We’re looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you’ll be the go-to … high-quality fixes are delivered through collaboration with developers and internal teams. You’ll combine strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you’ll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate … issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and guide 1st and 2nd line teams on unresolved or high-priority cases. Document known issues, fixes, and contribute to an evolving internal knowledge base. Identify trends and systemic issues to help improve overall product stability. Collaborate with internal teams to continuously More ❯

dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working hours of 37.5 … hours per week Support cover currently works on a shift-based system providing cover between 7am and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role … Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network More ❯

dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working hours of 37.5 … hours per week Support cover currently works on a shift-based system providing cover between 7am and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role … Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network More ❯

leading financial services client in London is seeking a talented SeniorInfrastructureSupportAnalyst to join their team. Please see below for key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP … Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop … End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment including video conferencing systems, ensuring seamless remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange More ❯

discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration … practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes. Technical Support & Troubleshooting Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL … of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities More ❯