1 to 25 of 26 Remote Service Analyst Jobs in the UK

Service Delivery Analyst | ITIL | FinTech Software Company Salary: Circa £50k-£68k with a 15% bonus Hybrid Working: 2 days a week in London I’m looking for a Senior Service Delivery Analyst to join a leading FinTech firm specialising in SaaS products that provide real-time … London, this company is a key player in financial technology. The Role: You’ll be joining an immediate team of 3 (Head of IT Service and Applications, IT Service Manager, IT Operations Manager) to assess the current IT service structure, which includes both an MSP (Panoptics) and … the internal team. My client needs a Senior Service Delivery Analyst who understands what “good” looks like from a service and ITIL perspective. You’ll handle major incidents, lead the Change Advisory Board, conduct problem analysis, and collaborate with the MSP to enhance IT service delivery. more »

Service and Operations Analyst Newark (Hybrid Working), Full Time, Permanent £26,000 to £28,000 plus Benefits We are please to be working with our global client who is looking for a Service and Operations Analyst to join there existing IT infrastructure team. The Role This … is a fantastic opportunity to join a global, manufacturing Company as their Service and Operations Analyst on a full time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our clients IT infrastructure and backup systems. Key Duties Manage and … management, leaning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX). Maintain document management systems. The Candidate The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills and experience: ITIL Qualifications or certification. Technical Knowledge of backup and more »

Senior IT Service Desk Analyst 🚀 - 💰 Salary - £40,000 - £42,000 per annum - 🚗 Location – Liverpool, England (Hybrid, 2 days onsite) - EA First are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst following an internal promotion. This vacancy has … opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ The IT Service Desk Analyst will be responsible for covering 1st & 2nd line support in a team … in a commercial enterprise environment would be highly advantageous. - The ideal candidate would be someone who has previous experience handling a high incident-volume service desk with experience across Automation and Powershell. - 🌟 Key Responsibilities 🌟 Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while more »

Service Desk Analyst (Hybrid) - £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure. If you're passionate about troubleshooting, problem-solving, and enhancing user … experiences, this role is perfect for you. What You'll Be Doing: As a Service Desk Analyst , you'll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You'll work on a variety of tasks, from managing Active Directory accounts to … troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users. Key Responsibilities include: Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary. Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access. Intune Device Management more »

We're looking for a Senior Technology Service Desk Analyst with a high level of technical expertise for a hands-on role providing a robust IT support service in a fast-paced IT department to remote end-users and head office colleagues globally. The Senior Technology Service Desk Analyst will work closely with application, platform, and security teams, utilising strong customer service skills. About the Role Acting as a key point of contact to deliver an effective and efficient technical support service, you will be required to resolve any IT-related queries and … team. Principal Accountabilities Act as the routine point of contact, receiving and handling requests for support, providing investigation and diagnosis and logging incidents and service requests in the Service Management Tool. Respond to a broad range of service requests, including security and high-priority ticket types, providing more »

Service Desk Analyst (Fulltime) - Salary £23,088 to £26,430 (dependent on experience) - Hybrid working At OS, our vision is to be recognised as world-leaders in geospatial services; creating location insight for positive impact. We use our valuable data and know-how to help drive the future … public services and critical infrastructure. About the role . We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll diagnose and resolve technical incidents and requests at first level in a customer service-oriented environment. In addition to … working closely within the Service Desk team, you'll be working closely with the wider IT support teams at second and third level to ensure service level agreements are met across the business. As a hybrid workplace, you will be supporting members of Ordnance Survey as they work more »

We are looking to recruit two Service Desk Analysts to provide world-class customer support to help us make a difference to our planet. As our Service Desk Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise Joining our Met Office Service Desk, you will assist in delivering a world class customer service using our IT Service Management tool ServiceNow to manage customer interactions … range of questions, which requires you to actively listen, and have a genuine level of empathy in times of distress or frustration. As our Service Desk Analyst - Customer Support Advisor, you will handle questions about weather forecasts and climate, as well as helping to manage and resolve operational more »

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester. As a member of the Specialty Service Desk, you will be the initial point of contact for clients, handling inquiries via telephone, email, chat, or portal. You'll have the opportunity to support BMS employees divisions across the globe, building strong … the Knowledgebase to address inquiries and create draught articles to enhance knowledge sharing. Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects. Skills required: Native or near-native fluency in German, with a good command of English. Excellent customer service skills, with the more »

Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid – 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT … and solutions to our diverse client base. Due to exceptional success and growth in the market they are now looking to expand their talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you … on-site challenges. Assist with project implementations and migrations alongside the 3rd Line Project team. Maintain accurate documentation of tickets and resolutions using the service desk system. Proactively identify opportunities to improve service delivery and client satisfaction. What We’re Looking For: Proven experience in a 2nd Line more »

Graduate Support Analyst, Customer Service, Excel, COR7082 Are you a recent graduate with a passion for customer service, problem-solving, and excellent Excel skills, including experience with pivot tables and VLOOKUPs? If so, this could be the ideal opportunity to kick-start your career! My client, a … forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role … using your technical skills to enhance customer interactions. You'll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative more »

Service Desk Analyst - German Speaking - 12 months New opening for a Service Desk Analyst with our award winning Pharmaceutical client in Cheshire. They are expanding their team and have an opportunity for someone to provide 1st line support to the rest of the business. Initially this … available is £19/hour. Hybrid working will be available, with the offices located in Chester (hybrid working). As a member of the Service Desk, you will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to … every effort is made to meet SLA’s.. • Assist with Quality record reviews as needed. • Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Skills required • Native German, or almost native, required (another language such as Spanish, Italian or French is advantageous). Good more »

Service Desk Analyst (1st Line) Bedford (Hybrid) £25,217.20 per annum Permanent Full time (37 hours per week) Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them … with excellent customer service and maintaining our role as a responsible landlord. We are currently looking for an experienced Service Desk Analyst to join our close knit 1st line team, primarily based in our vibrant Head Office in Bedford.?This role is hybrid working with a commitment … applications are submitted as soon as possible. We will always consider applications where flexibility is needed, and we are still able to provide outstanding service to our customers. more »

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Day rate: £25-28K, depending on experience Pay frequency: Monthly Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm … hours per day. Company: We are assisting a progressive company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a more »

My Client based in Norfolk are currently on the search for a Service Desk Analyst to join and become productive until the end of March 2025. Working as an IT Service Desk Analyst, you will report to the Service Desk Manager, and provide a professional … 1st line support service to external business users. This will involve analysis, diagnosis and resolution of user problems, as well as general administration duties. Much of the work will involve outbound calls and emails as well as inbound calls. This is a Hybrid role of up to 4 days … be responsible for the following; * Provide administrative support to the back office and bespoke systems where required. * To maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements. * Provide 1st and 2nd Line Support - logging incidents into the service more »

Role: Service Desk Analyst Location: Hybrid, Chester Job Description As a member of the Specialty Service Desk, you will serve as the first point of contact for clients via phone, email, chat, or portal, providing technical and application support to employees across various global divisions. This role … requires building strong rapport with team members, end-users, and other regional Service Desk teams. You will need a proactive attitude to research and resolve complex issues and address knowledge gaps effectively. Key Responsibilities: Client Interaction : Respond to incoming calls, chats, and tickets, ensuring they are logged, redirected if … deployments, and internal projects. Translation Assistance : Perform occasional ad-hoc translation reviews. Required Skills: Languages : Native German required. Proficiency in English is essential. Customer Service : Strong customer service and interpersonal skills. Technical Aptitude : Proven ability to troubleshoot and research IT and application issues. Communication : Ability to explain technical more »

IT Service Desk Analyst Remote/Liverpool (on site once a week) 6 months £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working on … the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling, ticket … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »

IT Service Desk Analyst Remote/Liverpool (on site once a week) 3 months £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working on … the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling, ticket … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »

German Service Desk analyst Pay Rate: £130 per day 12 Month Contract Key Skills: Fluent in German Based in Chester Role description: Service Desk analyst. Languages: Native/almost native German (fluency in another European language such as Spanish, French, Italian it's a plus) As a … member of the Specialty Service Desk, you will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to employees divisions globally. Expectations include an ability to build rapport and develop good working relationships within the team, End Users … and other regional Service Desk teams. You must be able to demonstrate your willingness to research more complex issues and bridge knowledge gaps. What you get to do every day: • Accept incoming calls, chats, tickets, redirect calls/tickets, if necessary, to appropriate support groups for resolution while setting more »

the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Summary London Business School require a Business Data Analyst to join our Executive Education team. You will contribute, support and lead the implementation of delivery of world class technology and Analytics services to … advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles. Start date : ASAP Skills : data analyst Salary : Competitive more »

ASAP Full Time Salary/Rate: Negotiable depending on experience Location: 3 days onsite per week, Chertsey Office We are recruiting for a Data Analyst for a full time role to be based 3 days a week in Chertsey, 2 days remote. The aim of the team is to … ensure the best in class Service Experience for European customers . You will be responsible for the delivery of the regular reports/dashboard for the whole Customer Service operation using critical metrics to explore all existing CS data from customers, repair partners, call centres, digital channels and … the business and then to assist, collaborate and contribute to the whole teams working. It is essential that you have worked as a Data Analyst in previous roles and have excellent communication skills.Experience working with and reporting to Senior Stakeholders is a MUST HAVE. Role and Responsibilities Analyse data more »

Compliance Analyst – Software Contracts At CACI we do amazing things with data and technology. We are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK’s largest Enterprise … wider CACI Team you will be joining 1,500 people working in over 50 markets globally. We have an urgent requirement for a Compliance Analyst – Software Contracts, to join the team. Main Purpose of the role The Software Asset Management team is a critical, highly qualified and accredited team more »

IT Business Analyst (Financial Services) Location- London (City)/Hybrid Working , Start date- ASAP Contract Type- Permanent , Hours- Full Time, Salary - £50,000- £65,000 + Bonus + Benefits Partnered with a boutique Financial services business that is looking to hire an experienced IT Business Analyst. It will play more »

Role Summary Aubay is seeking a skilled Business Analyst with a background in financial services to support our client’s ongoing projects by managing change requests from the business, including system enhancements, bug fixes, API changes, etc. You will collaborate closely with stakeholders to elicit and document requirements, analyse … business processes, and propose effective solutions to enhance operational efficiency. As a Business Analyst, you will serve as a crucial link between the business stakeholders and the technical team, ensuring smooth communication and alignment of objectives. This role requires the successful candidate to be onsite in Solihull three days … a week; this is a non-negotiable requirement. Required Skills and Experience Minimum of 4 years of experience in a Business Analyst role within financial services, with demonstrated ability to translate theory into practice. Strong analytical skills and ability to understand complex business processes and identify effective solutions. Excellent more »

days working remotely. Regular hours are on a weekly alternating rota of 8am-4:30pm and 9am-5:30pm. The Role The Application Services Analyst will be responsible for providing 2ndline support and maintenance of our bespoke software applications. This will include diagnosing complex technical issues, acting as an … escalation point for users of the platform and proactively ensuring the continuity of our platforms. Further, the Application Services Analyst will be responsible for configuring and monitoring our software products and data feeds which are critical to the success of the business. As a software development company, the Application … Services Analyst will have the opportunity to engage with and expand into a variety of additional areas including, but not limited to, Development, Testing, Product and Account Management. Knowledge of the automotive industry is desirable. Experience This role is suitable for a candidate with a strong background in application more »