1 to 25 of 121 Service Analyst Jobs in the UK

Role: IT Service Desk Analyst Location: Blackburn, BB1 2FA Hours: Full-Time/Permanent Salary: Up to £26,000 Company: EG On The Move About the role: We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital … the ticketing system, ensuring issues are resolved within established SLAs. Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options. Collaborate with IT team members to identify opportunities for process enhancements and system optimisations. Conduct user training sessions and create clear, user-friendly … manuals to empower employees with IT knowledge and self-service tools. Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability. Uphold and enforce adherence to IT policies, procedures, and industry best practices. Participate in system upgrades, installations, migrations, and other IT projects asrequired. Whats in more »

Service Desk Analyst (Hybrid) - £31,000 per annum DOE DCS Technology are on the lookout for a skilled Service Desk Analyst to deliver top-tier technical support and help optimise our client's IT infrastructure. If you're passionate about troubleshooting, problem-solving, and enhancing user … experiences, this role is perfect for you. What You'll Be Doing: As a Service Desk Analyst , you'll be the first point of contact for resolving technical issues and ensuring seamless IT operations. You'll work on a variety of tasks, from managing Active Directory accounts to … troubleshooting Microsoft Teams, all while delivering exceptional customer service to our users. Key Responsibilities include: Technical Support: Provide 1st and 2nd line support for user incidents, escalating complex issues when necessary. Active Directory Administration: Manage user accounts, permissions, and group policies to ensure efficient system access. Intune Device Management more »

Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer … service as part of the Service Desk team, acting as the point of contact in the organisation for employees, customers, and business partners. Essential Skills & Experiences: Office365 Intune Azure VMware Active Directory Hardware Management Windows MDM SharePoint If this Service Desk Analyst role is of interest more »

Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive are …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting/… learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on to work more »

Graduate Support Analyst, Customer Service, Excel, COR7082 Are you a recent graduate with a passion for customer service, problem-solving, and excellent Excel skills, including experience with pivot tables and VLOOKUPs? If so, this could be the ideal opportunity to kick-start your career! My client, a … forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role … using your technical skills to enhance customer interactions. You'll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative more »

Senior IT Service Desk Analyst 🚀 - 💰 Salary - £40,000 - £42,000 per annum - 🚗 Location – Liverpool, England (Hybrid, 2 days onsite) - EA First are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst following an internal promotion. This vacancy has … opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ The IT Service Desk Analyst will be responsible for covering 1st & 2nd line support in a team … in a commercial enterprise environment would be highly advantageous. - The ideal candidate would be someone who has previous experience handling a high incident-volume service desk with experience across Automation and Powershell. - 🌟 Key Responsibilities 🌟 Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while more »

Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests, and enquiries. As junior member of the team IT Service Centre team, reporting to the IT Service Centre Team Leader, the post holder will assist … in the provision of responsive, customer focussed service, providing "routine" 1st Level IT Support to Trust users and stakeholders as directed. With the direction of the Service Centre Team Leader and/or Senior Service Centre Analysts assist in maintaining customer satisfaction and experience via affective "routine … first line Incident management and Request Fulfillment, within agreed service level agreements and targets. The post holder will assist with second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job *Under supervision, provide assistance more »

Technical service desk analyst Location Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44 per hour Contract 3 months with the development into extensions. Looking at long term employment Hours Week 1- 06:00 14:30 Week … Must have previous IT working experience and the ability to drive to another site once a month Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to more »

Digital team, responsible for supporting users of the HRA's portfolio of national information systems for health research, this includes IRAS and HARP. The Service Desk Analyst will be part of a team working within the HRA Digital Directorate supporting the transition from an outsourced support provision to … transition. Main duties of the job Key elements of this role will include:Providing first line technical support to investigate and resolve incidents and service requests from users, via a variety of channels, relating to the HRA national information systems in line with our KPIs. Maintaining an excellent relationship … support on IRAS application, managing the relationship with the user and ensuring they are kept informed. Keeping accurate records using a variety of IT service management tools. Providing reports on performance, e.g. against KPIs, to support the governance and continual improvement of services. Working with the test team to more »

ASAP Full Time Salary/Rate: Negotiable depending on experience Location: 3 days onsite per week, Chertsey Office We are recruiting for a Data Analyst for a full time role to be based 3 days a week in Chertsey, 2 days remote. The aim of the team is to … ensure the best in class Service Experience for European customers . You will be responsible for the delivery of the regular reports/dashboard for the whole Customer Service operation using critical metrics to explore all existing CS data from customers, repair partners, call centres, digital channels and … the business and then to assist, collaborate and contribute to the whole teams working. It is essential that you have worked as a Data Analyst in previous roles and have excellent communication skills.Experience working with and reporting to Senior Stakeholders is a MUST HAVE. Role and Responsibilities Analyse data more »

through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values:Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE:Platinum Partner FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of … our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard … of customer service when answering calls, responding to customer queries and logging tickets. Key Responsibilities: First point of contact for customers via telephone, email and our customer portal Log tickets accurately, with a high level of detail on the ticket management system Carry out basic incident resolution (first time more »

Job title: Junior Security Engineer/SOC Analyst Client: Financial Services Salary: £65,000-£75,000 + Bonus Location: London Skills: Incident Response, Threat Hunting, Threat Models, Vulnerability Management, SIEM The role: My client are looking for a Junior Security Engineer/SOC Analyst to join their team. more »

days working remotely. Regular hours are on a weekly alternating rota of 8am-4:30pm and 9am-5:30pm. The Role The Application Services Analyst will be responsible for providing 2ndline support and maintenance of our bespoke software applications. This will include diagnosing complex technical issues, acting as an … escalation point for users of the platform and proactively ensuring the continuity of our platforms. Further, the Application Services Analyst will be responsible for configuring and monitoring our software products and data feeds which are critical to the success of the business. As a software development company, the Application … Services Analyst will have the opportunity to engage with and expand into a variety of additional areas including, but not limited to, Development, Testing, Product and Account Management. Knowledge of the automotive industry is desirable. Experience This role is suitable for a candidate with a strong background in application more »

Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the … skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment. As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers … best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service more »

We are looking for a Service Desk Analyst to work within the law enforcement sector. Location: On-site - Northallerton About the role : You will be responsible for providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person … and self service Essential Skills: The ideal candidates will have a proven Service Desk Analyst background, with the following skills/experience: Experience of working in an ICT service desk function within a busy multidisciplined ICT service. Knowledge of incident and request fulfilment processes. ITIL Foundation … Qualifications (Desirable). Experience of public sector including procurement and ideally in an emergency service (Desirable). more »

Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the … skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment. As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers … best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service more »

IT Service Desk Analyst Remote/Liverpool (on site once a week) 3 months £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working on … the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling, ticket … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »

A great opportunity for an experience IT Service Analyst providing 1st-2nd Line support to users across multiple sites nationwide! What you'll be doing: Hardware and software support Asset management - configure, deploy, document management Laptop and hardware roll outs User access and permissions management Escalate complex issues … to outsource partners Point of escalation for junior Analyst Managing tickets via phone, email and ticketing system Ownership of project work To succeed: Minimum of 2 years working in a relevant role Proficient with hardware and software support Worked with Microsoft systems and applications Understanding of VMware Organised and more »

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support … with ITIL, Service Now and iManage. The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such … as iManage. Service Desk Analyst Requirements Recent IT Service Desk experience within the legal Sector Previous experience of working within a Legal Service Desk Analystrole Windows 10/11 – Administration & Support Service Now experience essential Law firm applications such as iManage. ITIL practices – implementing practices. more »

Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support … with ITIL, Service Now and iManage. The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such … as iManage. Service Desk Analyst Requirements Recent IT Service Desk experience within the legal Sector Previous experience of working within a Legal Service Desk Analystrole Windows 10/11 – Administration & Support Service Now experience essential Law firm applications such as iManage. ITIL practices – implementing practices. more »

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow. This is a Fixed term contract for 6 months, with a … days on/2 nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk … Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company … policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business * Capture and record more »

Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive are …/dental/health/life assurance. This is an interactive role where you will be the first point of call on the IT service desk so you will be talking to people throughout the day about their IT requests. As an IT Apprentice, you will be supporting/… learning from the IS Service desk team who are responsible for the day-to-day IT Support across the Holmes Chapel site. You will be a key part in contributing towards the smooth running of key IT operational functions across the business. Previous apprentices have gone on to work more »

Service Desk Analyst Location: Camberley, GU15 (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: 1125 Competitive salary, at the desk training, uncapped overtime options, 25 days annual leave and shift-based … salary uplift on offer (up to 20% of salary) Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to join our growing IT Service Centre based in Camberley. Due to an increase of work and demand of our Managed Services offering, we are … our team to support our growth. Plenty of training and continuous development is on offer. This is a shift-based role where the successful Service Desk Analyst will be assigned to a 24/7 rotating shift pattern of 4 days on and 4 days off more »