ServiceDeskAnalyst – 4 Month Contract – Nottingham – Inside IR35 VIQU has partnered with an organisation based in Nottingham, who are seeking a ServiceDeskAnalyst to provide 1st and 2nd Line BAU Support. The successful ServiceDeskAnalyst will join a … busy team, providing both remote and onsite support to a large user base. Role responsibilities for the ServiceDeskAnalyst: Provide 1st and 2nd Line support on the ServiceDesk Troubleshooting and solving hardware & software issues, escalating where necessary Provide excellent customer service both … remotely and deskside Key Skills and experience: Experience as a ServiceDeskAnalyst/within 1st and 2nd Line Support Windows 10/11 Administration and Support Experience supporting Microsoft 365, Exchange, OneDrive Experience with Active Directory Microsoft Intune would be beneficial Excellent diagnostic and resolution skills more »
Role: ServiceDeskAnalyst Location: Milton Keynes - On site 5 days per week Duration: 2 Months - (View to extend for further 6 months) Day rate: £178.00 inside IR35 Role Purpose: The ServiceDesk is a key IT function and delivers the leading practice, customer-focused … approach defined by our clients IT Services Strategy to all client entities and the retail network, with associated high levels of service and satisfaction. The ServiceDeskAnalyst's responsibilities include incident and service request logging, providing technical first-time fix solutions and escalating service … from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Communicating written and verbal updates with stakeholders from all levels within the business. Manage escalations for all service users, providing full more »
ServiceDeskAnalyst - Time onsite in Peterborough - 6 month contract We require a new ServiceDeskAnalyst The Analyst will be primarily aligned to a customer specific support desk working in conjunction with one other analyst and customer based analysts. They … will be responsible for logging tickets in the customers ITSM, responding to end user contacts either via Phone, Email or Self Service utilising knowledge articles supplied by the client. There is a requirement to attend the customer site once a month for a team meeting (located near Leicester) so … to be able to drive. Previous IT experience is desirable. Appropriate training will be provided. The shift pattern when working on the customer specific desk is as below. Rotate on a 6-week shift pattern (Monday-Friday, Business Days only) Week Hours Week 1 06:00 - 14:30 Week more »
SC Cleared*** ServiceDeskAnalyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of ServiceDesk Analysts to join the team … on a long term programme of work. Key responsibilities: The IT ServiceDeskAnalyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications/computer systems/handheld devices and more »
SC Cleared ServiceDeskAnalyst Location - Hampton, Peterborough Pay - £21.46 Per hour Contract - min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off - 12hr shifts. … hours paid. Between 7am - 9pm. Rota basis. Required skills: Plenty of Customer service experience Previously worked in a Call Centre Active Directory Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. Being a great problem solver - thinking proactively in …/Network troubleshooting, Distribution lists. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first-time fix is not possible to more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
SC Cleared ServiceDeskAnalyst Location Hampton, Peterborough Pay - £21.46 Per hour Contract min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off 12hr shifts. … hours paid. Between 7am 9pm. Rota basis. Required skills: Plenty of Customer service experience Previously worked in a Call Centre Active Directory Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. Being a great problem solver thinking proactively in …/Network troubleshooting, Distribution lists. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first-time fix is not possible to more »
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
Job title: ServiceDeskAnalyst Location: Chester Duration: 12 months My high-profile banking client are recruiting for a ServiceDesk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from … contract position. Description: Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills … and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manages more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Reed Technology
IT ServiceDeskAnalyst Remote/Liverpool (on site once a week) 6 months £150 per day (Inside IR35) An IT Services Analyst is required for our client based in Liverpool. Following the Hybrid working policy, you'll provide assistance with various client-facing software. Working … on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the IT Client Services team are operating within defined KPI and SLA targets. Accountabilities: Providing customer centred support. To provide call handling … with key stakeholders and collaborating with all internal and external teams. Contributing and engaging in team meetings and team discussions Experience required: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent more »
SC Cleared ServiceDeskAnalyst Location Hampton, Peterborough Pay - £21.46 Per hour Contract min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off 12hr shifts. … hours paid. Between 7am 9pm. Rota basis. Required skills: Plenty of Customer service experience Previously wo... APCT1_UKTJ more »