1 to 15 of 15 Contract Service Desk Analyst Jobs in the UK

Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is … looking for support with ITIL, Service Now and iManage. The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now … and Law Firm applications such as iManage. Service Desk Analyst Requirements Recent IT Service Desk experience within the legal Sector Previous experience of working within a Legal Service Desk Analystrole Windows 10/11 – Administration & Support Service Now experience essential Law firm more »

Job summary The Service Desk is the first point of contact for over 23,500 customers that may experience problems or have queries relating to Nottingham University Hospital systems and IT hardware which support the delivery of patient care. If you do not possess the full skills required … can perform to a high standard in a demanding call centre-type environment. The post holder should have a passion for IT, excellent customer service skills and be able to keep a positive attitude in all aspects of their work ensuring the best possible customer service. Where possible the … from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. The busy Service Desk is a single site service providing help and support to all staff within Nottingham University Hospitals, receiving on average 800 contacts more »

Job Title: IT Service Desk Analyst (Office 365 mail migration, on-prem to cloud) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Pay frequency: Weekly Start date: ASAP Standard hours: 8 hours per day – Mon to Fri 8am-6pm … i.e. 8am-4pm/9am-5pm/10am-6pm) Company: We are assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable supporting a large userbase with their project-related technical issues within an ITIL environment. This Service Desk Analyst … 1st and 2nd line Office 365 and mail migration issues, working in accordance to SLA's, quality standards and ITIL best practices Provide IT Service Desk Analyst/1st Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops more »

IT Service Desk Analyst 6 Month Contract Location: Sheffield OR Hull (Hybrid) Pay Rate: £135 per day (Inside IR35) Skills: Customer Service, IT Service Desk Experience, Windows O/S, MS Office We are looking to recruit for an IT Service Desk Analyst for a leading public sector organisation. This is a hybrid role and you will be required to be office based 2/3 days a week in my client's office in Sheffield OR Hull. This role has been deemed inside IR35 and if successful you will … Act as the first point of contact for IT users, managing incidents, problems, queries, and requests primarily via telephone, as well as through self-service and email. Provide effective first-line fault resolution in line with ITIL best practices, ensuring timely recovery within Service Level Agreement (SLA) timeframes. more »

Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working … a team dedicated to providing crucial support to public sector organisations in North Yorkshire. In this role, you will collaborate with a team of Service Desk Analysts to ensure an efficient and effective service, helping to maintain and enhance front-line services that protect the public and … workers in performing their critical duties. Key Responsibilities: Provide technical support for a wide range of ICT applications, infrastructure, and equipment. Collaborate with the Service Desk team to manage incidents and fulfil requests, ensuring prompt issue resolution. Act as a specialist in resolving complex technical issues, offering expertise more »

IT Service Desk Analyst 6 Month Contract - Part Time (21 Hours) Location: Sheffield OR Hull (Hybrid) Pay Rate: £135 per day (Inside IR35) Skills: Customer Service, IT Service Desk Experience, Windows O/S, MS Office We are looking to recruit for an IT … Service Desk Analyst for a leading public sector organisation. This is a hybrid role and you will be required to be office based 2/3 days a week in my client's office in Sheffield OR Hull. This role has been deemed inside IR35 and if … Act as the first point of contact for IT users, managing incidents, problems, queries, and requests primarily via telephone, as well as through self-service and email. Provide effective first-line fault resolution in line with ITIL best practices, ensuring timely recovery within Service Level Agreement (SLA) timeframes. more »

Service Desk Analyst Remote/Liverpool (on site once a week/more on occasion) 6 months+ £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The … for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance … processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation more »

Job Title: Service Desk Analyst Location: Dumbarton Contract Type: 6-month contract (Inside IR35) Work Mode: 5 days onsite Security Clearance: Active SC Clearance required Are you an experienced Service Desk Analyst with active SC Clearance? Join our client team in Dumbarton for an … exciting opportunity! One of our clients is looking for a Service Desk Analyst to provide vital 1st line support, incident management, and troubleshooting within a secure environment. This role offers the chance to collaborate with various stakeholders and make a real impact on service delivery. Key … Develop and maintain Knowledge Articles to support the 1st line end-user support desk. 1st Line Support: Provide expert assistance to the 1st line desk, answering structured questions and resolving user issues. Incident Management: Manage incidents and support help desks for key contractors and subcontractors, including Cherry & White, Embark more »

Service Desk Analyst - City, London Hybrid working - 3 days a week in their offices in the City of London and the remainder remotely. With 2 years experience working on a Service Desk you will have the following experience:- Excellent customer facing experience Supporting Microsoft products … Assist in the resolution of 1st and 2nd Line IT incidents or request Undertake work on Projects and indicatives as directed by the IT Service Desk Manager Liaise with 3rd Party provider when required Responsible for managing call queue and reporting status back to Service Desk more »

On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 6 Month contract based Hybrid/in Newcastle. The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate … SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks. As a Service Desk Analyst, your main responsibilities will be: Essential: * Be the face of Live Service - providing first and second line support for … hardware devices * Rotation between building laptops & smartphones, phone and IT portal ticket support, and user facing assistance at Tech Hubs * Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales * Create, issue and manage/maintain corporate accounts for joiners/leavers * Processing service more »

Service Desk Analyst – Suffolk – 3 month rolling contract - £290 a day Overview An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing … level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software … Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Microsoft products – Azure, Azure AD Package: £290 a day 3 month rolling contract Fully onsite with the potential for 1 day a week from more »

SC Cleared Service Desk Analyst Location - Hampton, Peterborough Pay - £21.46 Per hour Contract - min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off - 12hr shifts. … hours paid. Between 7am - 9pm. Rota basis. Required skills: Plenty of Customer service experience Previously worked in a Call Centre Active Directory Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. Being a great problem solver - thinking proactively in …/Network troubleshooting, Distribution lists. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first-time fix is not possible to more »

SC Cleared Service Desk Analyst Location Hampton, Peterborough Pay - £21.46 Per hour Contract min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off 12hr shifts. … hours paid. Between 7am 9pm. Rota basis. Required skills: Plenty of Customer service experience Previously worked in a Call Centre Active Directory Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. Being a great problem solver thinking proactively in …/Network troubleshooting, Distribution lists. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first-time fix is not possible to more »

Service Desk Analyst 6 months Dumbarton - onsite Active SC clearance required £300 per day inside ir35 Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC. Provide support to the Authority's … 1st line desk as required to provide answers to the structured questions Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required Provide trouble shooting support as required between the Parties and Sub-Contractors Skills required more »

Our client a global technology company is looking for a skilled Service Desk Engineer for a 6-month contract role based in Sheffield. You will play a key role in ensuring smooth day-to-day operations, handling technical issues, and maintaining excellent customer service standards. Key Responsibilities … diagnose broadband faults. Assist with new device installations and work with engineers to resolve complex technical problems. Customer Experience: Ensure a smooth in-life service experience, from order entry to operational service, focusing on customer satisfaction. Network Performance: Monitor 24/7 network performance, resolving issues that cause more »