Hertford, Hertfordshire, South East, United Kingdom
AWD Online
ServiceDesk Analyst/IT Helpdesk Technical Support Engineer who has excellent remote troubleshooting skills with the ability to diagnose software and hardware faults, whilst supporting customers and Field Engineers remotely is required for a busy Help Desk with well-established and leading digital print solution … Experience) +Benefits LOCATION: Hertford, Hertfordshire 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a ServiceDesk Analyst/IT Helpdesk Technical Support Engineer (known within the business as a Remote Customer Support Engineer) who has excellent … remote troubleshooting skills with the ability to diagnose software and hardware faults. Working as the ServiceDesk Analyst/IT Helpdesk Technical Support Engineer you will join the companys Help Desk Team, assisting customers and Engineers remotely. As the ServiceDesk Analyst/IT more »
Role: ServiceDeskEngineer Location: Shrivenham (Fully On-Site) Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays) Salary: £26,000 - £30,000 (with rotational shift allowance) Network IT are looking for a ServiceDeskEngineer to join our clients prestigious 24/… work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock. Role As a ServiceDesk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for … in the ticketing system. Develop knowledge base articles and user guides for improved troubleshooting. Monitor system alerts and perform routine checks to maintain IT service performance. Collaborate with other teams to resolve complex issues. Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines. What more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
We need a ServiceDeskEngineer to join our IT support and services team in Maidenhead. Salary ranges: £26,000 to £28,000 We are a managed services provider specialising in IT support and infrastructure for businesses throughout the UK. You will work on the servicedesk, delivering remotely and on-site projects. The ideal candidate will have experience in an IT support or managed services provider (MSP) environment. You will need the right to live and work in the UK, the ability to travel throughout the UK, and a full UK driving license. … Excellent customer-focused approach and commitment to service delivery Strong problem-solving skills Ability to prioritise workload Good interpersonal and communication skills, both verbal and written Knowledge in the following areas: Active directory Windows Server 2012 and above Windows Desktop 10, and above Windows Microsoft Office Microsoft 365 Administration more »
2nd Line ServiceDeskEngineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line ServiceDeskEngineer to be based onsite x5 days a week. As a 2nd Line ServiceDeskEngineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the ServiceDesk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution … end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line ServiceDeskEngineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy more »
Remote ServiceDeskEngineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote ServiceDeskEngineer role involves providing comprehensive IT support, including … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities more »
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
area. Having had massive success and growing the team in 2024 they have ambitious growth plans for 2025 and are hiring again for their servicedesk team. The business is still small, approx. 40 people in size but growing steadily and they have an excellent company culture underpinned … and providing on-site support Strong network support skills Strong Microsoft/windows support skills Excellent troubleshooting and problem solving Strong communication and customers service skills Experience of 2nd line support Full UK driving license Beneficial skills/Experience: Any Microsoft Support qualifications Any Networking qualifications E.G. CCNA, CCNP more »
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Reboot Recruit Ltd
ServiceDeskEngineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted … they arise and/or proactively prevent problems arising Assist with setting up and resolving issues with customer equipment. Log all incidents in the ServiceDesk system as required/directed and follow procedures and processes. Take ownership of client incidents and be proactive when dealing with them. … a solid understanding of their business needs and issues. Consistently document knowledgebase with client information and fixes. Working within the guidelines of client specific service level agreements and objectives. The Candidate: 1-2 years’ experience on a ServiceDesk or a similar role within an IT support more »
Southampton, Hampshire, South East, United Kingdom
Sterling Bridge Limited
Role : ServiceDeskEngineer Location : Southampton Salary : £26,000 - £28,000 We are now recruiting a TOP MSP in Southampton currently experiencing rapid growth! They are looking for a ServiceDeskEngineer to join their talented Team of Engineers. In this role you will … working in a fast-paced and highly technical environment and will progress and develop both internally and technically very quickly. If you are a ServiceDeskEngineer looking for a role with ample progression and growth opportunities to infrastructure, Projects and Technical Consultancy - this is the role more »