46 to 70 of 123 Service Analyst Jobs

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To provide more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package … and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some of the … following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management, Capacity Management and more »

you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident more »

IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and … reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are … addressed to a satisfactory quality and in a timely manner. Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience more »

Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As they evolve the technology organisation, they require a Service Reporting Analyst. Note - this role is based on the Isle of Man, so requires candidates to either be based on the island currently or … be open to relocation. The Service Reporting Analyst uses data from across the Technology landscape - whether that's generated internally or provided by suppliers - to provide a view of performance, compliance, opportunity and risk. Using the multiple different sources and tools this role is essential to ensuring that … performance of the internal and vendor-provided Technology services that underpin the group's business against Technology Policy and Processes The performance against ITIL Service Operations best practices and processes for Incident, Problem, Service Request and Change Management against Service Level, KPI and other performance metrics Creation more »

Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service more »

Hayley Group Limited has an exciting opportunity for a Service Desk Analyst to join our well established and experienced IT team based at our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Role As our … Service Desk Analyst, you will be providing effective support covering our systems and equipment to our branch network. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business. Key responsibilities as our Service Desk Analyst will include: Providing IT support via phone, face-to-face and electronic communications to ensure the successful resolution of issues Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Evaluating and assigning incidents that cannot be resolved to the more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support … for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some … previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a more »

IT Service Desk Analyst - GBP 32000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »

IT Service Desk Analyst - GBP 30000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »

Service Desk Analyst Hybrid - North East England My client is undergoing an exciting IT transformation and as such has a requirement for additional support in the team. The successful candidates will have previous experience of working on a busy service desk. Key skills include: 1st line support more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package … and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some of the … following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management, Capacity Management and more »

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for … and on any device! What You Can Expect Type – FTC until June 2025 Location – Watford (Hybrid) Salary – £37k Industry – FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and … standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. more »

IT Service Desk Analyst Edinburgh (Office) £27,500-£30,000 + Training + Pension + Life Assurance An excellent opportunity to join an established firm and play a pivotal role at the forefront of their growing IT Department, who are looking for an IT Service Desk Analyst … Department. You will oversee a varied range of tasks, such as support and maintenance of the existing infrastructure, troubleshooting and consistently provide great customer service in alignment with business requirements. Due to the nature of this position, the role is office-based 5 days a week in Edinburgh. The … ideal candidate will have previous experience in an IT Support/Service desk role across 1st and 2nd line, working on Windows 11 OS, and mobile hardware setup. This position will suit a proactive and motivated individual with great communication and stakeholder skills, seeking a role to grow and more »

IT Service Desk Analyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT Service Desk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking … for individuals who have experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the … service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team and across business … functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is operating at the highest … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

Service Desk Analyst SearchDATA Group have partnered with a law firm that lives and breathes innovation. From the moment they were founded they began making waves in the industry and have continued to do so ever since. Operating out of Liverpool, they intend to grow their office into … that could be made to the quality of service. Logging issues on the system. What are the requirements? Required: 1+ Year of experience in service desk support roles Understanding of O365 Experience in Microsoft Exchange Able to work effectively under pressure Capable of working within a team Desired: Previous more »

Must be SC Cleared. SC cleared Out of Hours Call Centre/Customer Services/Service Desk Analyst/Call Logger- 1st line Support Our client are looking for SC cleared Call Centre/Customer Service/Service Desk Analysts to work in a busy inbound … they will be on site in Hampton. You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Applicants must hold current SC clearance. Shifts - 10.5 paid hrs 20:00 to … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving … Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts. Excellent … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service more »

About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »

IT Service Desk Analyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In this … position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer … service. Service Desk Duties: Provide 1st line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage more »