1 to 25 of 814 Permanent Service Delivery Jobs

people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be the … perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of Service Delivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring clients … consistently receive top-notch experiences. Lead the Way in Service Delivery Management : Oversee service delivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement service delivery more »

Position: Service Delivery Manager Salary: Up to £65,000 Location: Remote + travel to customer sites as needed About the Role: As a Service Delivery Manager, you'll lead a portfolio of managed services accounts to maximize service quality and customer satisfaction. Your primary responsibilities … will include: Successfully managing teams of Service Engineers to deliver services against SLAs, ensuring adherence to contract terms and achieving target margins Engaging extensively with customers to understand their needs and ensure satisfaction is consistently met or exceeded Overseeing service delivery processes to ensure efficiency and effectiveness … Collaborating closely with internal teams to drive continuous improvement initiatives Principal Responsibilities and Tasks: Lead teams of Service Engineers to deliver services within SLAs, contract terms, and target margins Foster a culture of excellence and accountability within the service delivery teams Establish and maintain strong relationships with more »

solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel. They are looking to hire an experienced Service Deliver Manager to join on a contract basis for an initial 6 months, working on site at Manchester Airport. About the Role You will … be responsible for overseeing and optimizing the end-to-end service delivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities: Client Relationship Management: • Build and maintain strong, long-term relationships with … clients to understand their needs and expectations. • Act as the primary point of contact for clients, addressing inquiries, issues, and escalations effectively and promptly. Service Quality Assurance: • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and compliance with contractual more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site | Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd more »

Service Delivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week Service Delivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Title: IT Service Delivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and service more »

Service Delivery Manager London £40,000 - £50,000 Basic Salary + 20% Bonus Excellent Company Benefits Your new company: You’ll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in todays leading organisations. … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable our … their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** - This is not a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry more »

As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Role : Oracle Head of Delivery Management Location: London/Reading/Leeds (Hybrid) Experience : 18+ Yrs Type : Permanent Ampstek is seeking for an experienced and motivated Head of Service Delivery Management to lead and oversee the successful delivery of our Managed Services portfolio to our clients. … We are looking for an experienced leader, responsible for managing a team of skilled professionals, optimizing service delivery processes and driving profitability through service excellence and client satisfaction. Responsibilities: • Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement … in Oracle projects • Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion/performance and developing capability/skills as required • Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Please note this role is for a 12-month fixed-term contract** SThree are delighted to announce that we’re looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. SThree is the only Global, Pure-play STEM Specialist and our vision is … Provider in the Best Stem markets. To support this Strategy, we plan to build a World Class Operational platform to support our ambitions. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting … line support for all IT products and services. taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a more »

About the opportunity As a Service Delivery Analyst you will report into the Senior Service Delivery Manager, the role will help support the smooth delivery of IT services for our Colleagues and Customers. Working alongside our Service Delivery Managers, the wider IT team … and across business functions you will assist in managing the end-to-end service delivery process, including service design, implementation, ongoing support and continual improvement. You will help manage and maintain IT systems and services, while helping to identify areas of improvement to ensure the Team is … the organisation. Assist the SDMs as a key point of contact for suppliers, helping to build strong relationships. Play an active role in the Service Community across Technology promoting best practice and ensure consistent ways of working. Monitor and analyse suppliers performance, ensuring SLAs are met and documented, and more »

Rapidly expanding network MSP is looking to hire a Head of Network Service Delivery to lead the delivery of network solutions across a range of verticals covering WAN, LAN, WLAN, Firewall, SDWAN, Wireless, AI type solutions. This is a commercially focussed role where you will be responsible … for liaising and managed the customer relationship for larger solution delivery. Duties will also include monitoring, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Work with the Account Managers, Sales Directors and Project teams to ensure impact of client and internal … projects is understood and factored into Service Delivery Lead a team of service delivery managers, leading high performing multiple teams to ensure operational delivery aligns with and achieves strategic vision. Providing feedback through mentoring and coaching on individual development, skills and training requirements within the more »

dnata Catering and Retail are seeking an experienced and dynamic IT Service Delivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT … related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT service delivery processes and fostering innovation across more »

Role: Operations Lead Location: London, UK Salary: £ 70000 to 76000 per annum Job Description: Strategic Planning: Develop and implement strategies for IT service management aligned with organizational goals and industry best practices such as ITIL (Information Technology Infrastructure Library). Plan, Design and coordination of resources to make sure … the services delivered are effectively transitioned into Operations. Process Design and Improvement: Design, document, and continuously improve IT service management processes including incident management, problem management, change management, service level management, and others. Partner with Internal, external and third party teams to design and deliver new services from … Transformation/Transition projects into BAU. Service Delivery Oversight: Ensure the delivery of IT services meets agreed-upon service level agreements (SLAs), Key Performance Indicators (KPIs), and customer expectations. Report on BAU performance post service transition to BAU Incident and Problem Management: Lead the incident more »

Position Name: Service Delivery Manager Permanent Location: Remote + some travel to Civica and customer sites Skills: ITIL, Service delivery, relationship management, forecasting/budgeting, service management About Civica: We’re Civica and we make software that helps deliver critical services for citizens all around … will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. The Service Delivery Manager leads a portfolio of Civica Managed Services to maximise quality of Service and Customer satisfaction whilst ensuring that the Service is delivered successfully against SLA and within target cost and margin. Responsibilities - Successfully managing teams of Service Engineers to deliver Services against SLA, according to contract and within agreed target margin to the requisite Quality standards Extensive customer engagement to ensure customer satisfaction is consistently met or exceeded more »

Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual … including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on … site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »

others. The team builds cross-industry Low-code solutions. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation …/HAVE · Experienced in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform. · Strong understanding of IT service management processes and best practices, with ITIL certification preferred. · Excellent leadership and team management skills, with the ability to motivate and inspire teams to … to build strong relationships with clients and stakeholders. · Experienced managing budgets and vendor relationships. · Proven ability to drive continuous improvement and innovation within a service delivery environment. YOU WANT TO · Oversee the delivery of IT services using the ServiceNow platform, ensuring that service levels are met more »

Service Delivery Manager (Data) Location: Remote (only within the UK) Salary: up to £65k Job Purpose: The Service Delivery Manager is a new and strategically important role for us. You will be accountable for managing the delivery of our unique AI-powered data transformation products … and manage the many moving parts that go into delivering these services and building out this unique product offering. Responsibilities: Plan & project manage the delivery of AI-Powered data transformation services to scope, quality, timeframe and budget Establish and tightly manage the QA process, ensuring quality gates are implemented … and quality thresholds are met by all teams Provide continuous feedback on ML model outcomes, product functionality and service delivery process to ensure embedded learning loops, continuous improvement, build efficiencies and scalability in delivery Manage partners and external resources to ensure sufficient resource capacity to deliver services more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery capabilities across global offices … including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT to ensure that services delivered meet user … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »