18 Permanent Service Delivery Jobs in Glasgow

D365 Finance Consultant, you will be at the forefront of our Enterprise Applications pillar, leveraging your deep D365 Finance knowledge and expertise to ensure delivery of high-quality support and solutions to our D365 Finance customers. Your experience and understanding of Accountancy related queries, issues, and solutions, within the … and releases ensuring smooth transitions and minimal disruptions. Maintain updated documentation of system configurations, customisation's, and user guides. Assure a professional and successful service delivery approach towards the customer. Support service readiness ahead of go live. Identify new opportunities to grow and enhance the customers D365 … Finance solution; Work with colleagues across the organisation including technical leads, fellow consultants, and Service Delivery Managers. Desired Skills and Experience: We are seeking a passionate team player with the following qualifications: Proven experience providing support for D365 Finance and implementations; Strong D365 Finance support experience with particular more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … experience required: Experience in setting up and leading a 24/7 global Customer Success/technical support function Demonstrated experience in effectively managing Service Desk systems, showcasing a comprehensive understanding of customer support operations and the ability to optimise service delivery through efficient system utilisation. Experience more »

Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk … on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross-skilling … web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member … of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path. This particular role supports our Social Care customers and software users. Delivered as software as a service (SaaS) solutions more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You'll Be Doing: •Be the first … point of escalation for customer generated calls. •Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support … where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. â more »

alternative legal services provider, backed by a prominent law firm, and they're in the midst of an incredible growth phase within their legal service delivery function. In this role, you'll team up with Solutions Managers to ensure seamless client delivery, meeting all requirements within agreed … the go-to guru overseeing all legal project resources, guaranteeing top-notch quality in every output. Plus, you'll collaborate with the Head of Delivery to keep refining their delivery frameworks and services for continuous improvement. We're on the lookout for standout candidates with a knack for more »

problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices. You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base. What You’ll Be Doing: Be the first point … of escalation for customer generated calls. Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. Work within strict SLA’s to provide our customers with a timely resolution. Ensure all support requests are up to … escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services. Proven knowledge if working in an ITIL service environment and adhering to strict SLA’s. Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. Excellent communication more »

integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance service delivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »

In order to support our growing company we have a great opportunity to recruit a Project Specialist to be part of our SPEN Capital delivery Programme in the UK. You will ideally be based close to our office in Hillington, Glasgow. Reporting to the relevant Senior Project Manager, working … from Project Initiation to release into Operations and/or supporting Project Managers on larger projects. The Project Specialist will own and manage the delivery of their projects through the effective coordination of internal Magdalene Service Delivery teams and external third-party delivery partners. You will more »

Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement. • Manage key local managed service providers, including regular supplier service & performance management. • Stakeholder engagement and relationship building at all business levels. • Account for the local IT assets utilising … asset & procurement management and resource utilisation • IT asset team leadership and team member capability growth This role could suit someone in a Supplier, Procurement, Service Delivery, IT Resource, IT Asset role. 2 stage interview process and quick turnaround. Please get in touch for further information. more »

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be … able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log … the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively more »

home and office working will be required.Duties: * Management of our Application Consultancy Teams * Managing existing and implementing new processes and documentation * Responsible for the service delivery of all application consultancy * Working in collaboration with Project Management Office to achieve targets * Ensuring best work practices are maintained to the more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You’ll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end service delivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »

a diverse range of clients. As a key player in the industry, we pride ourselves on our commitment to customer success and excellence in service delivery. Role Overview Seeking a talented Solutions Architect to join a dynamic team. As a Solutions Architect, you will play a crucial role in more »

The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a high service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … the following: Qualified in commercial gas, Fgas and or electrical qualifcations. Strong technical engineering understanding. Previous experience of managing large engineering teams. Experience of service delivery in high profile contracts. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage more »

develop robust software applications. Your expertise will be vital in creating pristine code and developing automated test plans that uphold the integrity of our service delivery. To excel in this role, you will need: Solid background in product development and software engineering, with proficiency in both C++ and C# … . Deep understanding of service-oriented architectures, including microservices, is essential. Passion for technology and commitment to continuous improvement will be the driving force behind your success. If you are ready to take on this challenge and make a tangible impact on the future of digital customer services, we more »