1 to 25 of 86 Permanent Service Delivery Jobs in the Midlands

Service Delivery Manager - Waste/Recycling ( Progression) £35'000-£45'000 + Fantastic benefits inc. Bonus + Company Car + 31 days holiday + 8% Pension + Progression Birmingham Are you a Service Delivery Manager from a Waste/Recycling or Logistics background looking for the … alongside actively encouraging collaboration within the teams to shape a greener world for future generations. On offer is a fantastic opportunity for an experienced Service Delivery Manager to join a busy site in Birmingham, in a fast paced and varied role, where you will manage the day to … day operations of a busy team of drivers and administrators. You will motivate and drive the team forwards to deliver an optimum service to loyal customers whilst working to tight deadlines. The ideal candidate will be experienced in Service Delivery Management and be from a waste/ more »

Senior Service Delivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the Service Delivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from service offering are provided within specific service level agreements • Act as an escalation point to ensure that the appropriate more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Service Delivery Manager - £45,000 - £65,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within … the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems … including Service Management, reporting, monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »

s freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation. Role: Fleet Performance and Field Service Delivery Director Salary: £Competitive Location: Derby Contract Type: Permanent, Full-Time How will you make a difference? The Fleet Performance and Field Service Delivery Director is accountable for the safe and efficient delivery and performance of all Wabtec UK Powertrain Contracts and all product line service support at customer depots across the UK and the Republic of Ireland. What will your typical day look like? Maximise return on investment … via opportunities with our UK customer base across supported Product Lines. Responsible for long term development/delivery of performance based service contracts Providing value for money field service support to Wabtec’s sister companies during OE warranty phase and also service and warranty support for more »

In a Nutshell We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »

mitigating downtime, diagnosing and troubleshooting issues and providing second/third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience … Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position more »

Service Delivery Engineer Salary: Up to £34k plus 10% bonus scheme Location: Coleshill, with hybrid working (1 day a week in Solihull) Job Type: Full-time We are excited to offer an opportunity for a Service Delivery Engineer to join our team. This role is ideal … for someone who can deliver first-class customer service and provide comprehensive onsite support. The successful candidate will be the face of IT, offering 2nd line support and ensuring the smooth operation of our services across various locations. Day to day of the role: Provide high-quality services to … variety and engagement with different teams. Opportunity to work in an organisation that values culture and treats everyone with respect. To apply for this Service Delivery Engineer position, please submit your updated CV online today. Join a team that motivates and challenges you to grow professionally more »

Our leading client is currently recruiting for a Service Architect/Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers … specific service requirements. The organisation is dedicated to delivering cutting-edge service solutions that exceed customers' expectations, so you'll have a real passion for designing services and driving excellence! Working closely with internal stakeholders and customers, you'll leverage your service management knowledge to oversee service delivery, design, and implementation, ensuring seamless transitions and ongoing support beyond implementation. Role Ensure service solutions align with organisational Standard Service Offerings and customers' service requirements. Support the design and implementation of SLAs to facilitate the continued transition of our products and services to customers. more »

Purpose The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. … It will require first response to ad-hoc and customer requests , forging a link to delivery and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping … reporting opportunities for additional revenues and assisting in the tendering and pricing of works? Take responsibility for health and safety at the point of delivery , undertaking risk assessments, monitoring the implementation of control measures, and actively participate in the maintenance and improvement of the overall Company Health and Safety more »

Our leading client is currently recruiting for a Service Architect/Design Manager to join their expanding technical sales team. As a Service Architect, you'll play a vital role in ensuring their service solutions align with their organisation's Standard Service Offerings and their customers … specific service requirements. The organisation is dedicated to delivering cutting-edge service solutions that exceed customers' expectations, so you'll have a real passion for designing services and driving excellence! Working closely with internal stakeholders and customers, you'll leverage your service management knowledge to oversee service delivery, design, and implementation, ensuring seamless transitions and ongoing support beyond implementation. Role Ensure service solutions align with organisational Standard Service Offerings and customers' service requirements. Support the design and implementation of SLAs to facilitate the continued transition of our products and services to customers. more »

in outsourced workforce solutions, is looking for a Team Leader to join our Client Support Team. This role is crucial in supporting our managed service recruitment contracts and ensuring we meet our client’s Service Level Agreements. If you have a passion for continuous improvement and innovation, and … system setup for managers are handled efficiently. Conduct ongoing systems training and support the screening process. Act as the first point of contact for delivery team queries. Handle administrative tasks and payroll duties as required. Work closely with stakeholders, including Recruitment Business Partners, Client and Candidate system users, and … partner suppliers. Utilize recruitment technology platforms and communication tools to manage processes across multiple client portfolios. Collaborate with Service Delivery Managers to ensure service delivery aligns with contractual obligations and client satisfaction. Lead and motivate a team of Coordinators, delegating tasks and setting objectives to meet more »

Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team. … As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their … clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess and improve service desk processes more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

will be responsible for managing multiple projects across the customers manufacturing plant, ensuring these projects are delivered within contracted timeframes and budgets to stated delivery quality standards . Area of Responsibility • Lead and work with product and delivery teams to deliver workstreams. • Lead brainstorming sessions and understand business … for process improvements. • Lead, communicate and consult with external parties and internal stakeholders end-to-end on design, build, test, implementation, and handover to Service Delivery • Manage project risks and issues. • Project reporting as per agreed schedule • Escalate issues/risks to the management team as required (timely … capacity, and timelines to meet expectation of business case. • Analyse risk and dependency of a project on existing applications and infrastructure to ensure smooth delivery of projects. Knowledge/Experience · Expertise in tools like JIRA, Confluence, Microsoft Project, Excel for project management · end-to-end on design, build, test more »

mitigating downtime, diagnosing and troubleshooting issues and providing second/third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience more »

IT and Cyber-Security strategy and data management, data capture and data analysis systems and delivery. Ensuring data capture and analysis inform decision making, service delivery and improvement and enable reporting and capture the value and impacts of service delivery and innovation both internally and externally more »

support the council's objectives and priorities. Lead a multidisciplinary team of IT professionals, fostering a culture of excellence, collaboration, and innovation. Oversee the delivery of reliable, secure, and cost-effective IT services and solutions to internal stakeholders and external partners. Collaborate with department heads and elected officials to … understand their technology needs and priorities, providing guidance and support to enhance service delivery and decision-making. Ensure compliance with data protection regulations, cybersecurity standards, and best practices in IT governance and risk management. Drive digital transformation initiatives, leveraging emerging technologies and innovative solutions to improve citizen engagement … streamline processes, and drive efficiency gains. Establish and maintain strong partnerships with vendors, service providers, and community organizations to enhance our IT capabilities and maximize value for our constituents. Requirements: Extensive experience in IT leadership roles within the public sector, with a proven track record of driving digital innovation more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

mitigating downtime, diagnosing and troubleshooting issues and providing second/third level customer support I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience … a Hybrid role that will require 3 days per week onsite. This role would be suited to those who are already operating as a Service Delivery/Systems Manager or a lead Systems Analyst who is looking to make that next step into a formal management position. more »

Regional Delivery Officer - East Midlands Home-based (within a commutable distance to the East Midlands) About Us Sported is a leading charity supporting the UK's largest network of sport and physical activity groups and we exist to provide the skills, resources and funding needed for them to become … groups that seek to remove barriers from young peoples lives to allow them to thrive against the odds. Were now looking for a Regional Delivery Officer to join our team in the East Midlands on a part-time, permanent basis, working 22.5 hours/3 days per week. The … charity or our members - Up to five days of paid study leave for self-funded education/training - Flexible working arrangements - A confidential counselling service - Access to a pension scheme to give you peace of mind - Virtual Diversity & Inclusion Open Space every month - Cycle to Work Scheme to support more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

people living in supported living services in Derby? We are currently recruiting a Support Coordinator to join the management team at our supported living service for adults with learning disabilities. Creative Support is a non-profit organisation which provides high quality person centred social care services. Working to empower … needs to live independent and fulfilling lives, we are committed to helping our clients recognise their strengths, abilities and personal resources. Our supported living service in Sinfin, Derby supports service users with a range of disabilities, to remain in their own homes and live fulfilled lives. The service … The tenants are supported to enjoy a wide range of activities and live their lives to the full. We also manage a supported living service in Alvaston. The services work closely together, sharing staff experience and expertise and working to ensure that service users' needs are met. We more »