Stockport, England, United Kingdom Hybrid / WFH Options
Dematic
empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on servicedelivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »
1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »
that the portfolio PC services are being effectively discharged. Support the development and embed a Project Controls framework (aligned to the UK PMA and Delivery Operations delivery strategies) and drive the correct behaviours across the PC team; to maintain an effective Project Controls service to the NNL … of Project Controls related actions arising. Support and manage the Project Controls framework, systems and resources to deliver an effective cost control and reporting service to Project Managers and Sponsors within the portfolio. Provide senior-level Project Controls oversight on more complex NNL projects/programmes (Class … stakeholders (as required). The Ideal Candidate Essential CriteriaforProject Controls Lead: Demonstrable experience of senior line management/leadership responsibility in a Project Controls delivery environment. Demonstrable experience of successfully delivering/leading Senior Project Controls services on complex projects/programmes/portfolios. Experience of involvement in strategic more »
Field Service Engineer £32,000 Manchester Area Benefits: Car allowance or company car We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service Engineer you will be based out of … focussing on clients within the surronding area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our servicedelivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »
performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure … to end accountability for the services that are delivered through the physical devices that employees use on a day to day basis. This includes service strategy, performance and availability along with the definition and delivery of a world class catalogue and strategic standards. The services in the remit … we remain at the leading edge of technology innovation to maximise the employee experience and productivity. Accountable for currency, partner and supplier contract and servicedelivery management, technology roadmap and refresh. Essential Skills/Experience: Industry recognized experience in managing global, enterprise teams with a successful track record more »
Manchester Area, United Kingdom Hybrid / WFH Options
Hamilton Barnes 🌳
Would you like to work for a leading MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding … their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP more »
in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers … accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of servicedelivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of more »
Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (ServiceDelivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »
better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY The role of a Senior Field Services Engineer within CDW Field Service Engineering is to diagnose and repair technical issues on a variety of IT equipment including but not limited to Server, Storage and Data Centre … necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE · Experience in IT Operational ServiceDelivery with hands on experience with installing, troubleshooting, and fixing a variety of hardware devices including but not exhaustive Servers, Storage and Networks … not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems more »
as part of team in supporting and managing around 25 enterprise level Azure customers. You’ll work at ensuring that customers receive a great service from the support team, along with making sure all tickets are managed within service level agreements and KPI’s. The ideal engineer will … technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs. Ensure clear ticket updates. Work within ITIL framework servicedelivery procedures. Manage own ticket queue and assist other team members where appropriate. Assessment and ownership of changes to customer environments. Designing changes … for service improvement. Raise awareness of issues to Problem Manager and assisting with resolutions. Contribute towards continuous service improvement alongside service managers. What does success look like? Success will be updating all your cases assigned to the analyst daily, ensuring clear updates on the tickets as well more »
Atlantic Pavilion, Salt House Quay, Royal Albert Dock, Liverpool, England
Plus Dane Housing Group Limited
This is a fantastic opportunity to join the IT Service Desk as part of the ServiceDelivery Team at Plus Dane Housing. You will assist the team in accordance with health and safety regulations and will be given an opportunity to gain skills alongside your apprenticeship qualification. … of corporate assets such as mobile phones, laptops and tablets. You will log tickets, take ownership and resolve user support calls within the agreed service levels, responding with advice, identifying their source and determine possible solutions. The ideal candidate will be looking to develop a career which gives you … the opportunity to develop your skills in IT along with your customer service, communication and people skills. The responsibilities and accountabilities will include; Provide first line support on incidents and service requests over the telephone email, teams, in person and self-service portal and communicate updates on more »
team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer servicedelivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »
our business operations. Reporting to the Premex Group MD, you will lead a team of 50 supported by 5 direct reports - Heads of Technical Delivery, Portfolio, ServiceDelivery, Infrastructure and Data. You will be a pivotal player in the senior management team working with Board colleagues to … Executive and Senior Team - Provide strategic guidance on technology investments and advancements. - Ensure compliance with data protection regulations and industry standards. - Ensure effective IT delivery that meets business requirements and enhances operational efficiency. - Collaborate with stakeholders to understand IT needs and priorities, while also pushing back when necessary to more »
Permanent full-time role £23,000 plus up to £2000 bonus Main duties: Form part of the “Single Point of Contact” for all general, service & software escalations, providing efficient customer service. Daily proactive checks and alert management via Embedded Web Services or Print Management Solutions Monitor and escalate device … to the relevant technical teams Access Managed Print Solution Server Status Monitoring, print queue status and error reporting Accurately record any incidents within the service desk tool with first line triage and assessment Escalate incidents requiring L3 support to MPS Technical Lead or Head of Post-Sales Support and … ServiceDelivery where applicable Act as the first point of contact for any technical or end user hardware issues raised Provide 1st Line diagnosis and 2nd Line resolution Respond appropriately to technical issues raised, through resolution or escalation Software Installations Log all service tickets received via telephone more »
Greater Cheshire West and Chester Area, United Kingdom Hybrid / WFH Options
psd group
Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of servicedelivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the servicedelivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer … requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities … of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
NMS Recruit
An great opportunity has arisen for a Technical Customer Service Advisor/Administrator to join an exciting growing business in Warrington. You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. This is a permanent role … inhouse systems, Microsoft Word and Excel To be suitable for this role you will have: Telecoms experience preferred but not essential Strong and customer service and administration skills. Excellent phone manner. Previous business to business experience. Competent IT skills. Excellent communication skills both verbal and written. Team player. To more »
Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Manager Job Description & Summary Our Centre of Excellence is key to our audit wide strategy to improve quality, deliver outstanding value to our clients, and create a better experience for our people. A team of technical … on tax risks and structures. You’ll get to work with a variety of teams across PwC’s global network, including the front line delivery team (FLDT); our offshore ServiceDelivery Centres; and other specialists & experts to execute the audit. You’ll also build excellent project management more »
Stockport, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Morson Talent
for their operating companies as they collaborate and develop new partnerships with clients, suppliers and internal stakeholders. Targeting indirect spend this role will deliver service contracts which furnish us with the best service solutions and contractual position for the business ensuring compliance with all legal and business requirements. … mitigating risks. -Cost Management: Analyse market trends and conduct cost-benefit analysis to optimise procurement decisions. Implement cost-saving initiatives without compromising quality and service levels. -Supplier Relationship Management: Foster positive relationships with key suppliers and manage and improve ongoing supplier performance. Address and resolve any issues related to … quality, servicedelivery, or contractual compliance. -Collaboration with Stakeholders: Work closely with internal departments to understand their indirect sourcing needs and requirements. Collaborate with cross-functional teams to align procurement strategies with overall business objectives. -Market Research: Stay informed about industry trends, market conditions, and regulatory changes affecting more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Net-Worx (2001) Limited
with assigned key business areas to align systems and processes to provide effective and efficient ways of working identifying areas of improvement and ensure delivery and implementation of successful projects. What will their ICT Business Partner do: With good communication skills their ICT Business Partner will build effective relationships … business applications. Working collaboratively within the wider ICT Team, utilising a sound technical knowledge and a problematic approach to provide support to the ICT ServiceDelivery team regarding incidents with their housing management system. Their ICT Business Partner assist in the delivery of testing new or upgrade … regular reviews for any application updates/changes. This is an exciting role where the successful candidate can make a significate difference to the service they offer theirr customers. What they are looking for: ICT related qualification or relevant experience of working in an IT and Applications role Experience more »
support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance servicedelivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. more »
Barrow-In-Furness, Cumbria, North West, United Kingdom
Carbon60
co-ordination process involving both direct and indirect staff management. Preparation of proposal submissions including solution and option appraisal of new methods of FM Servicedelivery to identify valid and viable commercial delivery options. Obtaining specialist subcontractor costs. Formulate bid based on BDM brief where required. Labour more »
M Group Services Limited T/A Morrison Telecom Services
quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Servicedelivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »
Employment Type: Permanent
Salary: 25 Days Holiday, Pension Scheme, Life Assurance, Staff Benefits
hands-on support services. The ideal candidate will have a background that includes: - Strong hands-on support skills in Microsoft, Cloud and network infrastructure ServiceDelivery knowledge (ITIL) Leadership skills Project Management skills (IT Infrastructure upgrades, etc) Wider knowledge of Vendor Management, Technology Planning, etc, ensuring technology services more »
Parrs Wood High School, Wilmslow Road, Manchester, England
Parrs Wood High School
assist the Data Manager in the production of data, including comparative data, for the Senior Leadership Team, Heads of Faculty in the school Advise service users of the expected service standards and time scales involved in processing requests for services To support colleagues and contribute to the vision … of staff absence Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, servicedelivery and external communications Where the postholder is disabled, every effort will be made to supply all necessary aids, adaptations or equipment to more »