31 to 55 of 107 Service Delivery Jobs in the North of England

empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer … Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews … of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point of escalation when required more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

that the portfolio PC services are being effectively discharged. Support the development and embed a Project Controls framework (aligned to the UK PMA and Delivery Operations delivery strategies) and drive the correct behaviours across the PC team; to maintain an effective Project Controls service to the NNL … of Project Controls related actions arising. Support and manage the Project Controls framework, systems and resources to deliver an effective cost control and reporting service to Project Managers and Sponsors within the portfolio. Provide senior-level Project Controls oversight on more complex NNL projects/programmes (Class … stakeholders (as required). The Ideal Candidate Essential CriteriaforProject Controls Lead: Demonstrable experience of senior line management/leadership responsibility in a Project Controls delivery environment. Demonstrable experience of successfully delivering/leading Senior Project Controls services on complex projects/programmes/portfolios. Experience of involvement in strategic more »

Field Service Engineer £32,000 Manchester Area Benefits: Car allowance or company car We have a fantastic opportunity for a Field Service Engineer to become part of an established business within the Managed Print and Technology industry. As Field Service Engineer you will be based out of … focussing on clients within the surronding area, ensuring that clients issues are being dealt with quickly and efficiently to keep equipment running. As Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met … in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and experience: Previous experience within Technical Service within the Managed Print industry. more »

performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy. AstraZeneca’s Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure … to end accountability for the services that are delivered through the physical devices that employees use on a day to day basis. This includes service strategy, performance and availability along with the definition and delivery of a world class catalogue and strategic standards. The services in the remit … we remain at the leading edge of technology innovation to maximise the employee experience and productivity. Accountable for currency, partner and supplier contract and service delivery management, technology roadmap and refresh. Essential Skills/Experience: Industry recognized experience in managing global, enterprise teams with a successful track record more »

Would you like to work for a leading MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding … their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers … accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

in Accrington Your new role Initial Support provides - first point of contact for support and provides either resolution or escalation. Telephone Support - Dealing with Service Desk telephone calls from colleagues and business partners professionally. Service Desk Item Management - Managing open calls to ensure that dealt with efficiently, customers … accounts and email filtering in a timely manner and raising concerns in line with agreed escalation process. Mobile Device Management - Contribute to the effective delivery, support and administration of the organisations mobile phones and tablet devices. Team Priorities - Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service. What you'll need to succeed Experience working within a Service desk using ITIL methodology. Excellent written and verbal communications skills and able to support remote and in person users effectively. Proven track record of more »

as part of team in supporting and managing around 25 enterprise level Azure customers. You’ll work at ensuring that customers receive a great service from the support team, along with making sure all tickets are managed within service level agreements and KPI’s. The ideal engineer will … technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs. Ensure clear ticket updates. Work within ITIL framework service delivery procedures. Manage own ticket queue and assist other team members where appropriate. Assessment and ownership of changes to customer environments. Designing changes … for service improvement. Raise awareness of issues to Problem Manager and assisting with resolutions. Contribute towards continuous service improvement alongside service managers. What does success look like? Success will be updating all your cases assigned to the analyst daily, ensuring clear updates on the tickets as well more »

This is a fantastic opportunity to join the IT Service Desk as part of the Service Delivery Team at Plus Dane Housing. You will assist the team in accordance with health and safety regulations and will be given an opportunity to gain skills alongside your apprenticeship qualification. … of corporate assets such as mobile phones, laptops and tablets. You will log tickets, take ownership and resolve user support calls within the agreed service levels, responding with advice, identifying their source and determine possible solutions. The ideal candidate will be looking to develop a career which gives you … the opportunity to develop your skills in IT along with your customer service, communication and people skills. The responsibilities and accountabilities will include; Provide first line support on incidents and service requests over the telephone email, teams, in person and self-service portal and communicate updates on more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

team! You will be joining a company, who are transforming the way businesses communicate. With a focus on cutting-edge technology and excellent customer service delivery and service thereafter. About the role: We are looking for a dynamic and experienced Business Development Manager to join their Merseyside … key decision-makers in target industries, building and nurturing accounts, working with the technical and support teams to provide the best and most suitable service to the customer. Understanding client needs and tailoring solutions to meet their specific requirements. Negotiate contracts and close deals to achieve sales targets and more »

Permanent full-time role £23,000 plus up to £2000 bonus Main duties: Form part of the “Single Point of Contact” for all general, service & software escalations, providing efficient customer service. Daily proactive checks and alert management via Embedded Web Services or Print Management Solutions Monitor and escalate device … to the relevant technical teams Access Managed Print Solution Server Status Monitoring, print queue status and error reporting Accurately record any incidents within the service desk tool with first line triage and assessment Escalate incidents requiring L3 support to MPS Technical Lead or Head of Post-Sales Support and … Service Delivery where applicable Act as the first point of contact for any technical or end user hardware issues raised Provide 1st Line diagnosis and 2nd Line resolution Respond appropriately to technical issues raised, through resolution or escalation Software Installations Log all service tickets received via telephone more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … experienced Portfolio Directors, with Oracle or other technologies such as SAP, Workday, Sage, etc. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

Monitor cyber security services, systems, and related infrastructure for signs of failure or error and raise as IT incidents. Resolve IT incidents and complete service requests relating to all aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs … requests, use of new software or hardware facilities and report findings to the Cyber Security Team. Support the IT team in the provision of service delivery, ensuring the team shares knowledge and works flexibly. Assist in the resolution of incidents and complete service requests relating to all … aspects of cyber security in accordance with defined processes and service level agreements (SLAs) and key performance indicators (KPIs). Take ownership and a hands-on approach to vulnerability management reduction across all IT Systems Work with the SOC to assist in the coordination and management of cyber incident more »

incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer … requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities … of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

An great opportunity has arisen for a Technical Customer Service Advisor/Administrator to join an exciting growing business in Warrington. You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. This is a permanent role … inhouse systems, Microsoft Word and Excel To be suitable for this role you will have: Telecoms experience preferred but not essential Strong and customer service and administration skills. Excellent phone manner. Previous business to business experience. Competent IT skills. Excellent communication skills both verbal and written. Team player. To more »

Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Manager Job Description & Summary Our Centre of Excellence is key to our audit wide strategy to improve quality, deliver outstanding value to our clients, and create a better experience for our people. A team of technical … on tax risks and structures. You’ll get to work with a variety of teams across PwC’s global network, including the front line delivery team (FLDT); our offshore Service Delivery Centres; and other specialists & experts to execute the audit. You’ll also build excellent project management more »

ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available. Key accountabilities: A Infrastructure Automation Engineer … the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to: create and maintain documentation perform all routine tasks … assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets. Change management . You can deal with high-impact, complex change requests. You know more »

business need. You will champion a strong internal consultancy approach, embedding a Business Partnering model. Taking ultimate responsibility for the end-to-end operational delivery of all agreed people development solutions through effective management of the team and L&D resources. As the Senior Learning & Development Partner you will … an L&D strategy that can respond to an increasingly digital era, so experience in a blended learning approach is essential. You will drives service delivery in-line with the strategic HRD management goals, with particular focus on ensuring internal mobility of talent through effective Management Development and … review process within the business. This role will be suited to someone who has a sound knowledge of learning styles, experience in course design & delivery, and who is confident & has gravitas while presenting on courses and in meetings. You will understand the drivers & dynamics of a charity environment, have more »