1 to 25 of 31 Permanent Service Delivery Jobs in Yorkshire

As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT service delivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »

Cognizant has an exciting opportunity for an experienced and collaborative Service Delivery Lead to join our inclusive and thriving team. This full-time Service Delivery Lead role is based in Leeds. As a Service Delivery Lead, you will manage field and deskside services teams … spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the … authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection … content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer more »

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL … best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of more »

to deliver 'Right First Time & On Time'. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery … changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven … responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. more »

Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. … a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly … work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers more »

proud to be working with a prominent manufacturing business based in Sheffield. Our client is renowned for their commitment to excellence in production and service delivery, and they are currently seeking a dynamic Italian Speaking Customer Account Manager to join their team. As a Customer Account Manager, you … will be responsible for managing Italian accounts, ensuring exceptional service delivery, and maintaining strong relationships with clients. This role requires fluency in both Italian and English and could be perfect for recent language graduates! Key Responsibilities of the Italian Speaking Customer Account Manager: Process customer orders accurately and more »

Head of Service Operations Centre A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations. The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery … Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right person will … have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed more »

decisions in other areas of delivered services, outside of Managed Services. To achieve this, the Services Commercial Manager will: Understand each of the Managed Service offerings, how they deliver these to customers and the benefits these provide. By working with the Service Delivery teams, they will understand … document and maintain the Cost of Delivery for each service, ensuring these are updated as services evolve. Take ownership of the pricing models for each Managed Service to ensure that the business stays competitive in our sectors, but also maximise profitability. Provide input into future Managed Service commercial models, their tiers, features and the value of these features to ensure customers can clearly see the benefits of higher service tiers. Assist Account Managers and the Business Development Managers by providing commercial input to help them create high-quality and competitive proposals for managed services. Provide more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

innovation opportunities, and engagement and partnering on IT/MI/Performance projects across the network. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and … responsible for supporting the network through a combination of analytics development, gap identification and improved network visibility to focus our efforts on network compliance & service delivery across the board. Driving various strategic projects and programmes in line with change & transformation agenda. This includes large scale initiatives in partnership … supporting the automation of legacy, spreadsheet based reporting & driving the use of Power BI network-wide. Offering strategic insight to highlight areas of significant service opportunity, providing a combination of flow optimisation recommendations, management information & BI, service analytics, and project proposals. Developing and enhancing trend analysis of performance more »

Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in more »

skills and an ability to analyse technical information from multiple sources, allowing the provision of highly effective solutions in complex environments. Strong quality and service focus. Experience of delivering complex projects and/or incident recoveries. Experience of operating in a service delivery environment with good understanding more »

Project Manager on several NEC ECC contracts. Work collaboratively with all stakeholders; clients, contractors, consultants and 3rd party stakeholders on each project to ensure delivery is on time, within budget and to a high quality and in accordance with the NEC ECC contract you will be administering. Provide high … decisions are made on sound technical grounds in line with best practice and required standards & timeframes. Monitor progress of work, identify risks in the delivery of priorities and implement timely resolution of issues, to ensure appropriate reallocation of time, finance and effort and enhancement of the service. Provide good … quality management reporting on service delivery, to support the planning of operational work, inform business decisions and provide a sound basis from which to communication with and influence internal/external partners. Lead or support project teams to achieve well planned and managed integrated solutions that progress effective more »

comes to technology, standing still isn't an option, they have a £25 million four-year transformation programme to ensure they meet ever evolving service delivery expectations by delivering the best possible online experience for their customers. They are investing heavily into people & technology and are consistently exploring … Azure DevOps, CI/CD, Kubernetes, TDD/BDD, Cloud Native, Agile/Scrum What will I be doing? Leading a software engineering team - delivery & continuous improvement Creating an environment that facilitates innovation, collaboration and continuous improvement Identify & implement new development processes & tools Working with team members to set more »

satisfaction and retention. Conduct regular performance reviews and provide coaching and mentoring to team members. Collaborate with other departments to streamline processes and improve service delivery. Identify opportunities for growth within existing client accounts and drive revenue generation. Serve as a liaison between clients and internal teams, advocating for more »

as assisting account exec’s in securing new business. Managing and building relationships with clients, promoting a favourable image of the company. A full-service delivery should be provided to all clients, ensuring that service standards are at the highest levels. Building a general knowledge of designated more »

The Role: As a leading Managed Service Provider in Barnsley, our client takes pride on delivering top-tier IT and support services to a diverse client base. The Account Manager will be the bridge between their clients and technical team, ensuring that all services meet and exceed client expectations. … ensuring they receive outstanding service. Work closely with the technical team to devise and deliver effective solutions tailored to each client's needs. Monitor service delivery performance, identifying and addressing any issues to ensure client satisfaction. Conduct regular reviews and reports with clients to demonstrate value and ROI. more »

priorities, mitigate risks, and communicate pertinent issues with recommended solutions to program leadership. Provide Systems Engineering and Project Management expertise with a focus on service delivery improvements across the Enterprise Develop innovative Systems Engineering solutions to resolve complex problems involving limited and disparate information through application of technical … non-technical verbal and written correspondence with internal team members, customers, and external stake holders Preferred Qualifications Model-Based System Engineering Experience with rapid delivery methods Experience working across contract and location boundaries Experience with Atlassian JIRA and Confluence and Microsoft SharePoint Pay Range: The Leidos pay range for more »

and accurate processing. The Role: Act as the primary contact for key suppliers, ensuring timely resolution of queries. Collaborate with internal teams to optimise service delivery and address client needs. Lead supplier meetings and maintain accurate ledger records. Conduct supplier statement reconciliations and ensure ledger accuracy. Your Skills more »