46 to 70 of 839 Service Delivery Jobs

to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for … SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise … will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support more »

Service Delivery Manager Salary: £60,000 - £68,000 Location: Mainly remote with occasion travel to London required. Permanent I have an exciting Service Delivery Manager opportunity with one of the country's leading independent communications companies. Our client is a dynamic and client focused managed service … manage their contact centre and cloud services, oversee day to day operations, performance and governance. The ideal candidate will be an experienced, ITIL focused Service Delivery professional with a high level oof experience working with telephony and Contact Centre clients. Responsibilities Establishing ITIL Best Practice Methods with the … customer and internal teams Build upon, creating and developing robust delivery methodologies for the customer and the customer's internal teams. Act as principle contact for assigned/aligned strategic accounts. Manage service level agreements and monitor internal teams to ensure adherence, building knowledge articles and best practices more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility … for several customers. You will be responsible for a high-performing team of azure managed service consultants across Ireland, the UK and India. You will need to be up to date with Azure-managed services as they will be relying on you to focus the customer requirements to enable more »

The Role An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million … is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody … to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place. The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents more »

to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Head of Service Delivery Management is in charge of ensuring client satisfaction and retaining Six Degrees' most valuable clients and … partners (a total value of more than £1.25 million per month) You will lead a team of experienced Service Delivery Managers adhering to the Six Degrees Service Management framework. They will deliver exceptional outcomes. High satisfaction scores, low turnover, high customer satisfaction ratings, a favourable in-contract … will require strong relationships with senior executives, as well as ownership and coordination of the Executive Sponsor Programme within Six Degrees. The Head of Service Delivery - Key Accounts is a champion for customer satisfaction within the client experience business leadership team and the broader management team community, you more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of … leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first … leadership skills to genuinely care about the ratings customers give of Network Pluss services. Key Responsibilities We are looking for someone to manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and more »

Service Delivery Manager Hybrid Working – 2/3 days in office Salary: Up to £65,000 + benefits CPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff. Situated within … driving them towards customer success. Responsibilities include fostering and maintaining effective relationships within our customer base, serving as their advocate, and striving to enhance service quality through relationship building, metric monitoring, operational reviews, and clear communication. The ideal candidate will have experience working with diverse customer levels and service … working knowledge of ITIL and demonstrable experience across key processes such as Incident, Request, Problem, Event, Change Management, and Release Management. Previous experience in Service Delivery Management, ideally working with enterprise-level customers within a managed service function. Exceptional relationship and Third-Party management skills. Background in more »

Job Title: IM&T Leader - Service Delivery Location: Barrow, potential for remote working. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + dependant on skills and experience What you'll be … doing: Act as a Service Architect for the Product Fulfilment function within IM&T Orchestrate Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion for Continual Service Improvement and Service Automation Minimise Service Related … Risks You'll also have people manager responsibilities in this role Your skills and experiences: Wide Experience of all aspects of Service Delivery ideally within a large scale SAP environment, however, service acceptance around any other large scale application considered Experience of use of industrial strength CMDBs more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a week … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related more »

Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the … global offices, with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the … regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. To be a part of the Global IT Leadership Team, and to work in close partnership with more »

only a few providers offering an end-to-end in-house collection and laboratory service. We have a new and exciting opportunity for a Service Delivery Manager to join our growing organisation at SYNLAB Laboratory Services. Leading a team of Duty Managers, you will ensure the service delivery of the 24/7, 365 day client booking service. The Role: Requires you to take responsibility for the overall direction Service Delivery, ensuring that best behaviours are fully embedded, conducting regular appraisals and providing clear objectives, while delivering initiatives to improve service quality … lead a team of Duty Managers spread over a large geographical area focused on providing a 24/7 365 day customer-centric booking service while controlling costs to achieve budget. Close liaison with wider teams within the SYNLAB Laboratory Services such as Client Support and Collections is critical more »

s freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation. Role: Fleet Performance and Field Service Delivery Director Salary: £Competitive Location: Derby Contract Type: Permanent, Full-Time How will you make a difference? The Fleet Performance and Field Service Delivery Director is accountable for the safe and efficient delivery and performance of all Wabtec UK Powertrain Contracts and all product line service support at customer depots across the UK and the Republic of Ireland. What will your typical day look like? Maximise return on investment … via opportunities with our UK customer base across supported Product Lines. Responsible for long term development/delivery of performance based service contracts Providing value for money field service support to Wabtec’s sister companies during OE warranty phase and also service and warranty support for more »

which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »

In a Nutshell We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to … levels Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy more »

Title - Senior Service Delivery Manager Location - Hybrid/London office 2 days per week Budget - up to £140k basic salary plus 20% bonus Reporting to - Executive Leadership Team Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE … backed, £320m revenue in FY23 and employ 1200 people across UK, Europe & APAC. They are hiring for a Senior Service Delivery Manager - this role will assume responsibility for a £100m ARR number and will take responsibility for a team that has approx 40 SDM, CSM & admin resources and … team & business that SELLS Cloud Services/Solutions/Environments to enterprise customers. Mandatory requirements are as follows: 1) You must have run a Service Delivery or Customer Success team that were responsible for contract renewal, profitability management & cross/upsell into enterprise customers 2)Specifically you need more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the … authority. This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection … content remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Service Delivery Analyst – 24x7 shifts - Portsmouth - £45,000 My Global Infrastructure consultancy client are currently recruiting for an Service Delivery Analyst to coordinate the Command Center and Technical Teams for problem determination and recovery, Identify and implement and service improvements. Core Responsibilities: Technical Management of … live services. Coordination of Command Center and Technical Teams for problem determination and recovery Identify and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Participate in 24/… to the wider Command Center Team. Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center Required Experience: Service Level Management (Incident, Problem and Change Management) Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Experience in an Operations more »

team. The successful candidate will assist in the retention and growth of client accounts across Kennedys' global network and use feedback insights to improve service delivery and overall client experience, as well as gaining an understanding from our clients of their market pressures, conditions and pain points. The … client feedback and experience programme, personally undertaking frequent client feedback interviews and combining these with other feedback sources to create a strategy to drive service delivery improvements and enhance client sentiment. Develop and implement a global feedback programme strategy which includes additional ways to increase the scope of … as independent client reviews, our innovative technology user feedback, post-tender/pursuits feedback, annual account meeting feedback, topical points arising from ad hoc service discussions and post onboarding feedback as part of a wider view Developing and delivering training to BD&M colleagues to equip them to conduct more »

significant impact within a newly created team and have a great opportunity for development and progression? If so, my client is looking for a Service Delivery Lead to join their team within the Energy sector. In this pivotal role, you will take on the overall responsibility for the … maintenance plan at both the company and client level. You will manage a skilled team and be responsible for the on time delivery of all maintenance activities. The ideal candidate will have operational leadership skills and the ability to handle multi-disciplines and tasks from multiple clients. As an … within the Electrical field) and Operations Management expertise to this multi-faceted role, working closely with the Technical Manager and reporting directly into the Service Delivery Manager who forms part of the Senior Leadership team. This position comes with a range of attractive benefits, including: A competitive salary more »

IT Service Desk Manager Salary & Benefits: £60k to £70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced IT Service Desk Manager to help manage and expand their operations. The … company is going through an exciting transition phase, so there will be lots of opportunities for an IT Service Desk Manager to take the lead on key projects. As the IT Service Desk Manager, you will be responsible for overseeing and managing the IT service desk operations. … level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and more »

Job Title: Service Manager - Remote Salary: Up to £70,000 Location: Remote Company Overview: We are a leading SaaS Solutions Provider dedicated to revolutionizing the industry with cutting-edge software solutions. We are committed to delivering unparalleled services to our clients, empowering businesses worldwide to thrive in the digital … era. As we continue to expand our operations, we're seeking an experienced Service Manager to join us remotely. Position Overview: We are looking for a highly skilled Service Manager to oversee and manage our service operations, ensuring the highest level of quality and customer satisfaction. In … this role, you will be responsible for developing and maintaining service level agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we want more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Job Title: Technical Service Manager Location: Waterloo Salary: £60,000 - £65,000 We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site in Waterloo. As Technical Service Manager, you will be responsible for ensuring … the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely … delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on more »