20 Service Design Jobs in the North West

Reports to: Head of Digital Design Why choose Tag? We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global … employees around the world. Job Description You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers … Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably within e-commerce and have strong CV and portfolio examples to demonstrate your expertise. We hope to more »

you will be looking at developing and integrating technologies to help significantly reduce costs and improve the availability of our platforms within our in-service operations - now and on future platforms. Activities could range from areas such as AI and machine learning, autonomy, mixed reality, advanced sensors, through to … digital twin representations of our platforms and operations. Key to our In-service Support technology strategy is an end-to-end digital by default approach, from manufacture on the factory floor through to support in an operational customer environment and creating agility, fidelity, and efficiency across all aspect of … awareness Experience of technology capability insertion from concept through to deployment Desirable Skills; Experience of support programmes and key considerations and drivers in the design and operation of solutions - Be that through time on base or from product/service design perspective Knowledge of digital technology development more »

Join a world-renowned aerospace and defence organisation as a Design Engineer in Samlesbury, 2-3 days per week Would you like to join a global aerospace and defence organisation? Do you want to work as part of an organisation protecting people and maintaining maximum national security? Due to … a drive for greater success, this advanced manufacturing business is currently searching for a Design Engineer to add to their talented, hardworking team in Samlesbury on an initial 12 month contract. Striving for innovation and creativity you can ensure no two days will be the same. This role will … to not only work for a prestigious, advanced organisation, but to gain skills and knowledge you won't find anywhere else. The Role Senior Design Engineer you will be able to develop current and next generation aircraft products and technologies, numerous opportunities exist for those interested in the challenges more »

Join a world-renowned aerospace and defence organisation as a Design Engineer in Samlesbury, 2-3 days per week Would you like to join a global aerospace and defence organisation? Do you want to work as part of an organisation protecting people and maintaining maximum national security? Due to … a drive for greater success, this advanced manufacturing business is currently searching for a Design Engineer to add to their talented, hardworking team in Samlesbury on an initial 12 month contract. Striving for innovation and creativity you can ensure no two days will be the same. This role will … to not only work for a prestigious, advanced organisation, but to gain skills and knowledge you won't find anywhere else. The Role Senior Design Engineer you will be able to develop current and next generation aircraft products and technologies, numerous opportunities exist for those interested in the challenges more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating … our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service … proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices more »

a leading consultancy to find an exceptional Digital Solutions Architect. As a Digital Solutions Architect, your role will be focused on working with product design and development teams to create innovative solutions for the consultancies clients' digital needs. Your responsibilities will include designing end-to-end solutions, mapping capabilities … value of new propositions and solutions through prototyping, feasibility assessments, and piloting. This role requires a hands-on approach to working with UX and Service Designers and developers to design and implement solutions, support rapid iterative development, and work collaboratively with their clients to achieve their desired outcomes. … end developers to build a prototype without hesitation A good understanding of Cloud Services and Solution Components covering PaaS, SaaS, ServerLess Computing and Micro-service based solution. Ability to communicate on a Business and Technical level bringing solutions to life for a range of stakeholders. Ability to design more »

DLUHC. Contract Duration: Up to 23 months (contract duration may differ for existing Civil Servants) What you'll do as a User Researcher plan, design and prepare a range of user research activities to support the design, development, and continuous improvement of the service conduct usability testing … establish collaborative working practices with content designers, product managers and developers, turning your user research findings into stories and actions that lead to valuable service improvements and solutions build user-centred practices in new teams align user research activities with wider plans to inform a service proposition What … of user research methods, when to use those methods and how to apply them correctly experience and understanding of a range of user centred service design and delivery practices Knowledge of a range of user research methods, techniques for analysis of research data, synthesis of findings and presentation more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some … of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … migrations and enterprise architecture definitions and management. This is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate … will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery more »

increase your skill set! Responsibilities: •Lead, manage and develop the Network building •Be accountable for the Network team's activities on all network, and Design deliveries/projects. •Work with the Network Operations Director to design, create, implement, and deliver a robust and clear strategy for the department … included a clear vision for the Network and Design teams in line with business objectives. •Ensuring the Service Design function defines the end-to-end service flows to deliver a positive customer experience. Setting the standards for effective and proactive monitoring aligned to best practice and … Skills/Must have: •Minimum of 5 years management and/or leadership experience in a similar role •Expertise in data network engineering practices, design/planning/implementation •Previous experience in a telecom’s role or business, and more specifically a technical leadership role is desirable. Salary: Up more »

to be the go-to expert for client networks, servers, M365 stack, and third-party services. In this role, you will not only handle service escalations but also provide invaluable guidance on new projects, customer introductions, service design, and technical consultations. The role is based in the more »

and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. Extra revenue, additional footfall, and competitor differentiation to name … but a few! Not only do we design, fund, build and operate our site partners' charging solutions, but we provide ongoing maintenance and support to evolve and futureproof the solution over time. We pride ourselves on putting the right chargers in the right places (leveraging state-of-the-art … the communities we serve. Job Profile We are seeking an innovative and passionate Director of Customer Experience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider more »

not only this but you will be able to apply this across multiple industries. Working in multi-disciplinary teams that consist of Delivery Managers, Service Designers, Cloud Engineers, User Researchers, Developers, Technical Architects & Testers. As a DevOps engineer you will be an integral member of the team, working end more »

be flexed up or down accordingly in line with business need. Salary: Circa £70K What you'll be doing: Defining the solution architecture and design for the project to meet business and system requirements, within the project constraints of cost and timescale, and the agreed architectural and technical framework … the as-is and to-be application, data and technology architectures for the assigned projects Ensuring and assuring that the overall functional and technical design of the solution is acceptable and fit for purpose Providing Project Technical Authority leadership of the IM&T solution and associated 3rd parties/… product teams, ensuring that the solution architecture and design is as required and is communicated effectively Liaising with internal and external IM&T suppliers and product teams Working effectively with the Project Managers to support the development of the project plan, reviewing estimates and schedules, and identifying technical risks more »

all our users. Find out more on our blog, Digital Trade. Responsibilities Your key tasks as a Senior Interaction Designer will involve: Work with service managers and programme directors to develop design concepts Potentially have responsibility across complex services Help set direction and embed good practice within teams … to understand and use Ensure that accessibility and usability are built into designs from the outset, and meet web standards and GDS/GOV.UK design principles Be an active member of the DBT user centred design community. Essential Skills and Experience You will need to have demonstrable skills … and experience of: Evidence and context-based design: design systems for use across multiple services and can identify the simplest of a variety of approaches User focus: you can demonstrate experience in meeting the needs of users across a variety of channels Prototyping: you can use a variety more »

Job Title: IM&T Leader - Service Delivery Location: Barrow, potential for remote working. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £60,000 + dependant on skills and experience What you'll be doing … Act as a Service Architect for the Product Fulfilment function within IM&T Orchestrate Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion for Continual Service Improvement and Service Automation Minimise Service Related Risks … You'll also have people manager responsibilities in this role Your skills and experiences: Wide Experience of all aspects of Service Delivery ideally within a large scale SAP environment, however, service acceptance around any other large scale application considered Experience of use of industrial strength CMDBs (Configuration Management more »

Service Assurance Analyst Manchester £36,024 - £44,263 dep on exp Full-time – Fixed Term (24 Months) Job Description: We are currently recruiting for a Service Assurance Analyst who will co-ordinate an end to end Service Assurance (Service Design and Transition) process. Working closely … with Project and Operational Teams you will ensure that new and changed IT Services have a complete Service Design Package that meets agreed Service Transition and Operational Readiness measures including creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models … Disaster Recovery plans, and the completion of knowledge transfer. You will have experience co-ordinating/managing Service Design and Service Transition activities for new and changed services whilst collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will more »

Prestigious opportunity for a Service Assurance Analyst to join our pioneering Digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some … of the following skills, then LETS TALK! Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management more »

Our clients within the Education Sector are looking for a Service Assurance Analyst to join their team on a 24 month FTC. This role would be on a hybrid basis consisting of 2 days on site in Manchester and a further 3 days WFH. The successful candidate should be … able to demonstrate: Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management, Capacity more »

Service Assurance Analyst Fixed Term Contract for 24 months Based on site in Manchester Salary Pay IT Services at our institution is a dynamic and agile department committed to delivering exceptional customer service and quality solutions. The Role: We are seeking a skilled individual to coordinate an end … to-end Service Assurance process, encompassing Service Design and Transition. Collaborating closely with Project and Operational Teams, you will ensure that new and modified IT Services possess comprehensive Service Design Packages and meet agreed Service Transition and Operational Readiness criteria. This involves crafting artifacts … such as runbooks, configuring ITIL service support processes, establishing support and RACI models, devising Disaster Recovery plans, and facilitating knowledge transfer. The Ideal Candidate: We are looking for someone who can demonstrate: - Proven experience in coordinating/managing Service Design and Service Transition activities for new more »