2nd Line ServiceDesk IT Analyst Up to 35,000 per annum Glasgow (hybrid) Permanent Do you have a passion for green energy? Do you want to work for a global organisation transforming the way the world consumes and produces energy? Due to huge growth my client … is looking for an enthusiastic 2nd Line ServiceDesk IT Analyst to join their team in Glasgow. The Role As the successful 2nd Line ServiceDesk IT Analyst, you can expect your role to include: Providing excellent customer support and resolution of issues Deploying … person, telephone and remote means Assisting and mentoring 1st Line Analysts Liaising with the 3rd line SME's as required Monitoring and reporting the service provided user ticketing system metrics in continuously improve Being proactive in enhancing own knowledge of new service technologies and products that could be more »
IT ServiceDeskAnalyst Knutsford – Cheshire (Office based) £20,000 - £25,000 + benefits Exciting opportunity for an experienced ServiceDeskAnalyst to join a busy ServiceDesk team support the company’s internal customers based in Knutsford, Cheshire. You will provide … of contact troubleshooting, diagnosing, and resolving problems. My client is looking for someone who has good technical knowledge in a 1st/2nd line servicedesk role, has excellent customer services skills whilst meeting agreed service level agreements. In this role you will be office based and … directory groups Managing incidents and requests from start to finish Meeting company SLA’s Experience in the following is required: Experience working on a servicedesk/1st 2nd line support role ITIL knowledge Active Directory Microsoft Office and Exchange Creating user accounts Experience in the following would more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Systems Engineering and Assessment Limited
About The Role ServiceDeskAnalyst Bristol (with a mix of office and home-based working) Up to £30k and full benefits Shift patterns, details below We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our … environment, our world. Join us. As ServiceDeskAnalyst, youll provide day-to-day customer service and support to SEAs transport customers, triaging end-user issues across the range of products and solutions across the transport portfolio. Working both independently and as part of a high … youll take a hands-on approach to working through technical problems, with a strong focus on customer experience at all times. To ensure our ServiceDesk is well covered, this role involves shift patterns Monday to Friday shift patterns: 7am-3pm, 9am-5pm or 11am-7pm. What we more »
Calderdale, West Yorkshire, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
ServiceDeskAnalyst/1st Line Support BAND: B3 Location: Remote & Halifax (Hybrid) Rate: £15.17 per hour Hours: 37.5 Duration: 3 - 6 Month - Extension(s) thereafter Specific Skills/Experience: Windows Office knowledge, 1st Line Technical Support knowledge You will act as the central point of contact … between the customer and the IT service management. You will receive all IT incidents/requests arriving into the Service Delivery Centre (ServiceDesk) and where possible will attempt to resolve (fix) at first contact and will monitor and escalate all incidents according to agreed service … support on potential solutions to resolve (fix) IT related issues as they arise. To assist in the provision of an effective Health Informatics support deskservice across the Trust To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in more »
1st Line ServiceDeskAnalyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line ServiceDeskAnalyst, you'll be the initial point of contact for internal customers regarding IT issues … and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »
1st Line ServiceDeskAnalyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line ServiceDeskAnalyst, you'll be the initial point of contact for internal customers regarding IT issues … and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »
Prestigious opportunity for an IT ServiceDeskAnalyst for a leading law Firm in south Manchester. We are seeking a ServiceDeskAnalyst who will enjoy the breadth of this role and be able to training in Cyber Security and well as take part … days a week in the office, now is a great time to join our success story! As one of a small team of ServiceDesk Analysts you will be responsible for:- 1st line troubleshooting support - software, hardware, network related problems Logging all calls in our Servicedesk … hardware and software such as laptops, desktops and iPhones Managing Active Directory administration and setting up new starters Maintaining a high degree of customer service at all times, for all support queries and adhere to all internal processes for us and our clients Developing an in depth understanding of more »
Job Role: 2nd line IT ServiceDeskAnalyst Location: Liverpool Salary: £28k plus standard benefits The Opportunity for you Are you currently working at 1st or 2nd line on a servicedesk, and looking to join a company that offers progression? Then this is the … a member of staff leaving to join Microsoft, our client is looking to add to their 2nd Line team. As a 2nd line IT ServiceDeskAnalyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly … and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. You will be working alongside the 8 excellent ServiceDesk Analysts fixing IT issues from internal colleagues and external customers to ensure the business can run smoothly. You will be working in more »
ServiceDesk Support Engineer (Windows, O365, SLAs, Servicedesk, Help desk, Desktop, Troubleshooting) Contract Location : Onsite Central Swansea Rate : £200 per day INSIDE IR35 Duration : 6 months As a ServiceDesk Engineer, you will be responsible for working in a strong team of … analysts, all reporting to the ServiceDesk Manager. The ServiceDesk operates during on a 9-5 basis Monday- Friday. We are looking for someone who has excellent communication skills, and a willingness to gain new skills. Responsibilities : Responding to and prioritising support tickets logged through more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
IT ServiceDeskAnalyst - 2nd line IT ServiceDeskAnalyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT ServiceDeskAnalyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »
Basingstoke, Hampshire, South East, United Kingdom
Spectrum IT Recruitment
IT ServiceDeskAnalyst - 2nd line IT ServiceDeskAnalyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT ServiceDeskAnalyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you more »
1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT ServiceDesk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the ServiceDeskAnalyst will be the first point of contact for all our customers requiring anything from … the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the ServiceDesk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the … years). The below lists several advantageous skills and experience, which are not necessary, but would benefit you within a role on our ServiceDesk team: Experience of working in a customer service environment. Knowledge of the ITIL framework. Good experience with Microsoft Office applications (Word, Excel more »
IT ServiceDeskAnalyst - Vertas Group Limited Up to £27,000 per annum 37.5 hours per week, 52 weeks per year Ipswich, Suffolk Would you like to work for a Company who are fanatical about engaging our colleagues, improving their wellbeing and developing their careers? If the … answer is yes to the previous questions, your new opportunity is awaiting you; We are seeking a skilled and customer-focused IT ServiceDeskAnalyst to join our growing team. As an IT ServiceDeskAnalyst, working with our internal IT team and 3rd … Party IT Service providers you will play a crucial role in providing technical assistance, troubleshooting, and resolving IT issues for our colleagues across multiple sites. Your expertise will contribute to maintaining the efficiency and reliability of our IT service. Responsibilities : Working in close collaboration with 3rd Party IT Servicemore »
IT ServiceDeskAnalyst - £40,000 - Andover - Great Opportunity! Role : IT ServiceDeskAnalyst Location : Andover Salary : £30,000 - £40,000 + Fantastic Training Interviewing Immediately - Apply Now I have a fantastic opportunity for an IT Support professional to get the chance to be … exposed to the latest technology in the market. My client is looking for an IT ServiceDeskAnalyst who is well organised, punctual and technically minded. The perfect candidate will have experience in Office 365, Active Directory, Windows Server, Virtualisation and Networking. Other technologies are beneficial but … to me at owen . smith @ intechnologygroup . com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of more »
Wiltshire, England, United Kingdom Hybrid / WFH Options
Damia Group
ServiceDeskAnalyst -Wiltshire (some hybrid working available) - 3 months+ All applicants must hold an active SC clearance and be willing to undergo HLC (higher level clearance). My client is a global leading IT consultancy. They are on the hunt for a ServiceDeskAnalyst to work closely with the IT department and communicate with the end-user regarding all technical incidents. You will Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution, as well as monitor support ticket … Maintain support tickets correctly and keep the customer updated with progress. Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request. Monitor support ticket queues ensuring incidents are actioned in line with SLA’s. Document user requests and service issues. Offer insightful recommendations more »
IT ServiceDeskAnalyst Edinburgh (Office) £27,500-£30,000 + Training + Pension + Life Assurance An excellent opportunity to join an established firm and play a pivotal role at the forefront of their growing IT Department, who are looking for an IT ServiceDeskAnalyst to support of the business's growing technology requirements across 1st and 2nd Line of support. The company offers great internal and external training opportunities, a positive working culture with a focus on employee well-being, in a technically varied position. This company is a highly reputable … Department. You will oversee a varied range of tasks, such as support and maintenance of the existing infrastructure, troubleshooting and consistently provide great customer service in alignment with business requirements. Due to the nature of this position, the role is office-based 5 days a week in Edinburgh. The more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
IT ServiceDeskAnalyst - GBP 30000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Employment Type: Permanent
Salary: £26000 - £30000/annum Great benefits & Pension
IT ServiceDeskAnalyst - GBP 30000 Role - IT ServiceDeskAnalyst Location - Birmingham Salary - £26,000 - £30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based ServiceDesk Team in a … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN experience more »
Sale, Trafford, Greater Manchester, United Kingdom
Talent Find
IT ServiceDeskAnalyst - Law Firm Location: Sale, Manchester Salary in the region of £25,000 Our client, a reputable regional law firm, is seeking a dedicated IT ServiceDeskAnalyst to join their dynamic team. If you are passionate about delivering exceptional IT … Key Responsibilities: Provide 1st line troubleshooting support for software, hardware, and network-related issues, including Citrix and Windows. Accurately log all calls in our ServiceDesk tool and maintain comprehensive documentation for knowledge sharing. Manage the configuration and installation of new hardware and software, such as laptops, desktops … and iPhones. Administer Active Directory, including setting up new starters and managing the leavers process. Maintain a high level of customer service for all support queries and adhere to internal processes. Demonstrate an in-depth understanding of Microsoft products, including 365, Windows 10, Windows 11, and Intune. Handle escalated more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Back 2 Work Complete Training
Were recruiting for ServiceDesk Analysts to earn up to £22,000 per annum. ServiceDeskAnalyst role: Managing support tickets Continuing to move all outstanding issues/tasks along to completion in a timely manner Repairing, tracking and returning faulty computer equipment Unpacking, assembling … provide a brief fault report to the customer before undertaking repairs Providing technical and system usage advice to customers Perform other general administrative tasks ServiceDeskAnalyst pay: £20,000/£22,000 pa more »
Aylesbury, Buckinghamshire, South East, United Kingdom
James Adams Group
James Adams is currently looking for an experienced ServiceDesk Analyst. This is a permanent position working 4 days a week in Aylesbury 1 day from home. The ideal candidate will be Aylesbury based or surrounding villages. The IT ServiceDeskAnalyst will be responsible … within a team, serving as the primary point of contact for all IT-related issues and inquiries. Efficiently log and manage all incidents and service requests. Provide comprehensive 1st and 2nd line support, troubleshooting both hardware and software IT issues. Demonstrate expertise in on-site Active Directory (AD) and … and SharePoint. Manage the onboarding, relocation, and offboarding processes for employees (Starters, Movers, and Leavers). Escalate complex issues to internal teams or external service providers when necessary, maintaining ownership until successful resolution. Proficiently troubleshoot basic network problems like ADSL broadband or MPLS issues, utilizing TCP/IP network more »
Must be SC Cleared. SC cleared Out of Hours Call Centre/Customer Services/ServiceDeskAnalyst/Call Logger- 1st line Support Our client are looking for SC cleared Call Centre/Customer Service/ServiceDesk Analysts to work in a … they will be on site in Hampton. You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT servicedesk in a level 1 role but this is not essential. Applicants must hold current SC clearance. Shifts - 10.5 paid hrs … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »
IT ServiceDeskAnalyst Place of work: On-site – Sheffield, UK/Duration: Permanent/Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service … the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT ServiceDesk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development more »