61 to 85 of 91 Service Desk Analyst Jobs

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Estio Training have an exciting new opportunity for a level 3 Service Desk Analyst Apprentice with Maple Technology, an IT Service Provider, based in Moorgate, London. In this role you will be responding to telephone and email requests from clients and completing remote system fixes and … and maintenance. 1st line support – take and action support calls/emails using the helpdesk. Coordinating with reporter/end-user, the wider IT Service Desk team, IT Engineering and third-party entities if required. Developing core troubleshooting skills across a range of technology. Training Estio apprenticeship training … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer MAPLE TECHNOLOGY LIMITED Maple is an IT service provider in London with a client base of companies in the financial services sector. We pride ourselves on delivering the best possible services to more »

Service Desk Analyst is required by a global company to join their team and provide technical support across the organisation. Required experience and skills: experience in a similar service desk role Office 365 Azure cloud Intune excellent communication skills fluency in English and French networking more »

R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new … and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk … Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits more »

My client is looking for an IT Service Desk Analyst to join their team on a 3 month contract. This role is based in Middlesbrough, with hybrid working being an option. This will be split on a 2/3 office and WFH basis per week. Your … New Role You will be responsible for working through service desk tickets, raised via telephone, email and ticketing system. You will be confident in investigating and troubleshooting issues, resolving cases were possible and escalating to the relevant teams when needed. Active Directory, Windows 10, M365 and Exchange will more »

simple: To be the UK’s leading later life lending company. Due to increased departmental demand, we are now looking to appoint a Digital Service Desk Analyst to join our busy IT department, to provide 1st and 2nd line support of all IT services for KR Group … available as required. Main roles and responsibilities: To demonstrate and continuously embed the company values in every aspect of the role. Provide excellent customer service through phone calls, emails and face-to-face. Ensure all new work is logged as a ticket within out ITSM tool. Ensure the colleagues … Ensure tickets are updated with relevant technical information. Ensuring tickets are resolved in a timely manner. Escalate issues to 3rd line and to the Service Desk Manager when required. Liaise with 3rd party suppliers to resolve issues. Produce knowledge articles for technical and non-technical audiences. Process new more »

add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - Service Desk Analyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various sectors. With … and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. … with technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with Service Desk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to work more »

IT Support Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst/1st Line Support Analyst to join our Manchester based housing firm on a permanent basis. IT Support Analyst/1st Line Support Analyst Key Responsibilities … reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues IT Support Analyst/1st Line Support Analyst Attributes/Skills: • Good troubleshooting and analytical skills • Knowledge of Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/ more »

Service Desk Analyst (French Speaking) Job Description Experience: Minimum 2 to 3 years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. … Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue … Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email more »

Dedicated Desk Supervisor Up to £32,000 + £6k Car Allowance + Pension + 25 Days Holiday Sheffield (4 days)/Hatfield (1 day) Our Client: A leading network infrastructure company, founded in 2001, has expanded its offerings to meet the evolving needs of its partners. With a focus … on seamless integration and impeccable service quality, the company is committed to enhancing its partners' reputations as comprehensive IT solution providers. Opportunity Overview: Join an exciting journey as a Dedicated Desk Supervisor, where you'll play a crucial role within a dynamic team. Based primarily in our vibrant … driving excellence and solidifying our reputation as an industry leader. The Role: Supervise the customer dedicated team to ensure operational efficiency and high-quality service delivery. Generate regular client reports, offering insights into performance metrics and addressing concerns promptly. Cultivate and nurture strong client relationships through onsite visits and more »

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer?Are you looking to embark ortake the next step in a career in IT? Then this could be just what youre looking for - were recruiting for an enthusiastic … Service Desk Analystfor a leading Dundee healthcare tech company, with training and career progressionprovided. After the initial 2-3 weeks training in the Dundee office, this will become a hybrid role where you work 2 days in the office and the rest from home. Could this be your … ofthe UKs largest developers of Primary Caresoftware solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Youll be joining a technical service desk teamproviding IT hardware & software support to Primary care settings more »

IT Service Desk Analyst - £48 - 55k p/a + Bens A fantastic opportunity has arisen to join a thriving professional services organisation, working within their busy global IT Support function. We are specifically looking for candidates that have solid 1st and 2nd line support experience (including … involve troubleshooting incidents within a busy 'live' environment, finding resolutions that fall within best practice and all the time offering exceptional levels of customer service to the wider user base. Technical Skills/Experience Required:- Windows OS 10/11 MS o365 Active Directory/Group Policy MS Exchange more »

have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Important to note that this role may entail onsite days at a client site. Key Tasks Timely answering of support queries from multiple … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information more »

Devonshire Hayes has partnered with a fantastic organisation to help them secure a talented Service Desk Analyst/IT Support Engineer for an initial 10 month contract. You will be tasked with the following, - Being the first point of contact for IT related queries, excellent customer service more »

IT organisations as it undergoes an exciting period of change. You'll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike - all while making an impact by working on a variety of projects for a wide … open forums, Coffee & Chat sessions, and many more. Apply now and help us continue to create better outcomes and ways of working as a service desk analyst at Capita TSS. This is a hybrid role working from our Newtownabbey office with working hours between 7:00am and … 00pm. What you'll be doing: '€¢answering and resolving all customer queries and questions'€¢logging incidents and service requests from telephone, email and our customer portal and processing them'€¢giving excellent customer service to everyone you speak to'€¢making sure customers are kept updated on what's happening more »

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely … into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that … bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »

Ryder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of their IT more »

An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »

An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »

An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP more »

a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »

Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. … is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to more »

Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. … is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to more »

Pay - £16.30 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. … is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to more »