76 to 100 of 166 Remote/Hybrid Service Management Jobs

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...

assurance, policy and standards development, and ISO certification readiness activities across a complex enterprise environment. The successful contractor will support delivery across cyber risk management, ISMS documentation, governance reporting, policy and standards development, and cyber service catalogue reform activities. This role requires a strong blend of governance, assurance … stakeholder management, and regulatory compliance experience, with the ability to operate independently and engage effectively with senior stakeholders. Key Responsibilities Support ISO 27001 certification readiness activities, including review and maintenance of ISMS documentation, policies, standards, and governance artefacts Identify documentation gaps and coordinate remediation activities aligned to certification timelines ...

ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/… CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR35/£500 - £600 per day 6 months contract with extension (long-term project) Key Responsibilities Architecture ...

Service Transition Analyst – Data Loss Prevention Location: Reading – Hybrid Duration: 6 Months Contract Type: Day Rate (Inside IR35) We are seeking a Service Transition Analyst to support the smooth transition of our new Data Loss Prevention (DLP) capability from project delivery into full BAU operations. You’ll ensure … becomes a stable, repeatable, and well‐embedded service. This role sits at the centre of delivery and operations, working across Security, SOC, IT, Service Desk, and external partners. What You’ll Do Plan and coordinate the transition of DLP into BAU across people, process, and technology Develop and maintain ...

Service Desk Analyst Wellingborough, Hybrid Working with occasional site visits £36,178 We own and manage around 5000 homes with a £23 million turnover, and our mission is to partner with customers and communities to shape places people are proud to call home. We pride ourselves on being … ever-changing sector. With housing being high on the publics agenda, Greatwell Homes continues to grow. Were looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you If so, keep reading about this exciting opportunity. We are not a traditional Service ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

Head of SAP Services leads the global delivery of SAP Support and Application Managed Services (AMS) across complex enterprise environments, ensuring operational excellence, service quality, and continuous improvement. This role combines deep SAP functional expertise with strong commercial and leadership capability to manage global teams, support customer onboarding … drive high-performing service delivery. The role acts as a key customer-facing leader, building trusted relationships with senior stakeholders while also supporting sales, bids, and service growth initiatives across SAP ECC and integrated SAP landscapes. What you’ll be doing: Here’s where you’ll make your ...

considered. Description: Role Summary The Global LMS Help and Support Lead is responsible for owning and scaling the end to end help, support, and service experience for client's global Commercial Learning Management System (LMS). This role ensures seamless, reliable, and high quality support for all commercial … audiences-while enabling adoption, satisfaction, and business continuity across regions. Operating at the intersection of learning technology, operations, and user experience, this individual oversees service delivery, partners with technology vendors, and drives continuous improvement for client's commercial learning platform ecosystem. Key Responsibilities Global LMS Support Strategy and Governance ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible ...

/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service delivery initiatives. Essential Experience & Skills Proven leadership experience within End User/Desktop Support environments. Strong technical knowledge of Windows environments, Microsoft Office, Active … Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions … serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy ...

Description IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team … responsible for the day to day operation of our business as usual support services. xlzlddp This includes line management responsibilities, sup All potential candidates should read through the following details of this job with care before making an application. Please click on the apply button to read the full ...

will be required to support and manage our infrastructure services and enterprise tools. The ideal candidate will have strong hands on experience across device management, collaboration platforms, IT service management, and infrastructure operations. This role requires excellent technical capability, strong ownership, and the ability to work across … SharePoint Online. Manage Apple device enrolment, configuration, and compliance policies. Oversee endpoint security, including antivirus, device compliance, and vulnerability remediation. Perform endpoint patch management across Windows and macOS environments. Support virtual machines (VDI) and provide L1 VMware administration. Manage mobile phones and SIM cards, including provisioning and lifecycle management. ...

timely manner to minimise downtime. Troubleshoot areas of poor performance and identify an effective resolution. Contribute to the planning and testing of the IT service plans. Support the activities of problem, change and release management. Assist with the transition of applications. Support stakeholders and share best practice methods What … looking for: Experience supporting one or more business critical SAAS applications (Software as a service). Understanding of incident, problem, change and release management processes. Knowledge of the ITIL Service Management framework. Stakeholder management skills. Knowledge of key applications, including Workday is desirable Ongoing training ...

Data Analyst Location: Durrington, West Sussex - Hybrid working (attendance required for key stakeholder sessions) Rate: £400 per day (Umbrella) Reporting to: Service Design & Transition Lead We're looking for an experienced Service Data Analyst to support the definition and implementation of application and service criticality across … organisation. This is a high-impact contract role where your work will directly inform strategic decision-making, including service tiering, resilience planning (RPO/RTO), investment priorities and risk management. The Role You'll be responsible for collating, validating and analysing data from application workshops to establish a clear ...

ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate … change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating ...

travel to either Edinburgh (Preferred), Bristol or Esssex as/when required, you'll be tasked with taking ownership of enterprise project and portfolio management platforms, with a strong focus on Primavera P6 and related project controls technologies. This is a key technical leadership role responsible for ensuring critical … important role in addressing platform obsolescence risks, supporting upgrade and enhancement programmes, and helping shape the long-term roadmap for enterprise scheduling and portfolio management capabilities. Key skills Proven technical expertise supporting Primavera P6 enterprise environments Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge ...

support, and more. Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation. This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through … model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery. As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience ...

secure, and cutting-edge, cloud-based solutions. This is a key opportunity for an Azure DevOps Engineer to assist in the design, deployment, and management of cloud infrastructure on Azure. The role will be reporting to the IT Technical Services Lead and IT Infrastructure Services Manager. The IT Infrastructure … Cloud Architecture: Planning and developing cloud structures that meet organisation strategies, focusing on scalability, performance and security Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with the firm's policies. Ensure that all Server infrastructure is patched in line with the firm ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

Banking This is a new and exclusive opportunity for a Supplier & Governance Manager to join this investment bank as they are expending their business management team Role details Title: Supplier & Governance Manager Permanent role: salary £60,000- £90,000 Location: London city and home working hybrid 50/… governance practices, performance oversight and engagement approaches of the organisation's technology supplier ecosystem. This will include:- Supplier Governance Commercial & Financial Governance Performance Governance & Service Assurance Supplier Relationship Management Risk, Compliance & Security Alignment Supplier Lifecycle Governance Continuous Service Improvement Required Experience and Skills Experience in supplier management ...

geographic location. What you'll do • Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. • Maintain detailed working knowledge of various Credit Union business … processes and applications/systems to provide technical and operational assistance to UNFCU staff. • Assist in providing level I (Service Desk) support when request volume is high and address escalated tickets.• Acquire the knowledge of new applications or operational processes that are targeted to specific business units. • Monitor, assess ...

Permanent Opportunity available with a leading Defence Organisation for a Security Cleared Field Service Engineer in Woking. Woking location – hybrid working when possible Must hold active SC or MoD DV Clearance Competitive Salary DOE plus bonus and on-call allowance On call rota – 1 week on/3 weeks … including defence, national security, public services and commercial industries, with collaboration and diversity forming a central part of its strategy. What will the Field Service Engineer be Doing? Working in a team of four, you’ll provide technical support, work closely with customers, suppliers and internal teams to deliver ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support … solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call ...