101 to 125 of 457 Service Management Jobs

career-you're making a difference. Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact! Benefits and Perks: 100% covered Medical/Dental/Vision for Team Members 401(k) plan with match Profit-Sharing … impact Contribute to enterprise strategic planning, aligning IT initiatives with organizational goals and culture priorities. Oversee the day-to-day operations, performance, workload, and service quality of the department Establish and monitor department metrics for service quality, ticket response and resolution, uptime, project delivery, security control maturity, risk ...

. Role – We are seeking an experienced Project Manager to lead enterprise-scale ServiceNow transformation initiatives , focused on implementing AI-powered capabilities across IT Service Management (ITSM) and IT Operations Management (ITOM). This role will drive the successful adoption of ServiceNow Now Assist , enhancing operational efficiency … automating service workflows, and improving user experience across complex enterprise IT environments. Key Responsibilities: Project Leadership & Delivery Lead the full project lifecycle for ServiceNow transformation initiatives, including: Planning and governance Delivery execution Risk management Project closure Manage large-scale ServiceNow programmes across: ITSM ITOM Operational monitoring and Control ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Manchester. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in Swindon. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate … organisations with multiple business units spread across multiple locations required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work … with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live. ...

seeking an experienced Data Centre Operations Director for a large Data Centre operator (End client) The Data Centre Operations Director will provide leadership, management, and strategic vision for the operations of our mission critical facilities environment. The role will be responsible for the day-to-day customer’s service management, and maintenance of all infrastructures for a 24X7 environment. Accountable for overall leadership of the teams and maintaining operational excellence across the portfolio. This role manages the operational procedures, processes, measurements and people to ensure client delivers a best in class service delivery model. That includes ...

About The Role FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled … very good prospects to extend and will be a hybrid role based in Telford. The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support … roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across ...

Field Service Technician Location: London, UK Working Pattern: Office Based Rate: £255 per day (Inside IR35) Duration: 12 Months Additional Requirements: Travel and On-Call Support It Means More Be at the forefront of workplace technology, supporting a diverse range of modern IT infrastructure, devices, collaboration tools, and enterprise … cutting-edge technologies while developing your technical skills across hardware, networking, mobility, and AV solutions. The Role We are seeking an experienced Field Service Technician to provide high-quality onsite IT support within a fast-paced corporate environment. This role is critical in maintaining operational continuity by delivering responsive ...

EndPoint Management SME - Havant (Hybrid) - Inside IR35 Day Rate - up to £600 Duration - 6 months Harvey Nash's Client have a requirement for an The Endpoint Management Subject Matter Expert (SME), you will be responsible for the design, delivery, and ongoing support of modern endpoint management services … mobile devices are securely configured, compliant with organisational standards, and provide a consistent and high-quality end user experience. This includes policy configuration, and service optimisation aligned to enterprise governance and security requirements. Key Accountabilities Deliver and support endpoint management capabilities including device configuration, compliance policies, and conditional ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

hear from you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus … live for a critical digital services. You'll champion technical excellence, influence strategy, and collaborate across teams to ensure highly available, value-driven service delivery. Your responsibilities will include, but aren't limited to: Hands-On Technical Delivery & Strategic Alignment: Provide hands-on technical direction and influence in project ...

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee … delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. ...

Deputy Service Design & Transition Lead | Public Sector Location: London (hybrid, 2 days on-site) Contract: £500 per day Outside IR35 Sponsorship: Unable to provide sponsorship for this position Clearance: NPPV and/or SC Cleared as a minimum A high-impact contract on a large-scale public sector technology … programme. As Deputy Service Design & Transition Lead, you will help shape the service architecture for complex systems and support the safe transition of technology services into live operations, deputising for the Service Design & Transition Lead. About the role Our client is a UK public sector organisation delivering ...

ensure they remain secure, reliable and robust even if global navigation satellite systems fail. Key responsibilities: Design and own the end-to-end environment management model - Design, implement, and own the full lifecycle of IT delivery environments (including development, test, staging, production, and any other lower level test … control - Define, implement, and enforce environment standards, access policies, and usage conventions, owning environment documentation, capacity planning, and availability forecasting, and ensuring controlled, auditable management of all environment types. Lead environment stability, incident resolution, and change - Act as the primary escalation point for environment-related incidents and risks, assuming ...

months, 1x 18 months Main duties of the job: Working in the Information Services – Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems … with Council financial regulations and Contract Standing orders Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service ...

Line Support Engineer – Stoke-on-Trent We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex … environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You’ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch ...

Remote - Long-term Contract We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy … Helix environments. Key Responsibilities Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix. Drive service improvements, platform modernisation, and operational excellence initiatives. Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments. Oversee application development, operations, maintenance, and change ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

users. It focuses on delivering measurable value through training, knowledge sharing, adoption, communications and practical productivity improvements, rather than infrastructure delivery or pure service management. Key Responsibilities Adoption Strategy & Enablement: Develop and deliver an IT adoption strategy to maximise usage of IT tools and services Identify gaps in adoption … used effectively in day-to-day work Training & Capability Development: Design and own a structured IT training and enablement programme aligned to business and Service Desk needs Deliver a mix of: Instructor-led training Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across ...