326 to 350 of 457 Service Management Jobs

platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support , helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between … tools through practical guidance and support 2. Training & Capability Development Support the design and delivery of IT training programmes for: End users Service Desk analysts (L1/L2) Deliver training through a mix of: Workshops and drop-in sessions Short-form learning materials Guided support sessions Create and maintain ...

summary Working Full time: 37.5 hours per week We are looking for an enthusiastic, self-motivated and flexible individual to join our ICT Service Desk team.This post will be to answer incoming telephone calls, accurately record all information provided by each caller within an I.T. service management … Teams to ensure a satisfactory solution is provided. Main duties of the job The successful candidate will be based within the Service desk where they will be required to manage a high volume of incoming telephone enquiries ranging from basic I.T. to more specialised clinical systems support that require ...

Azure DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & AutomationEnable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & OperationsTrack platform health, usage, and compliance … Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & EnablementLead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return c£60,000 - £65,000 + benefits ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Given ...

high-quality delivery outcomes Ensure alignment of local and functional initiatives with global IT strategy, architecture, and standards Collaborate closely with Centers of Excellence, service owners, and delivery teams to enable seamless execution Contribute to prioritization and portfolio planning, balancing strategic value, operational needs, and compliance requirements Provide clear … Bachelor's degree in Information Systems, or a comparable qualification, or equivalent professional experience Solid understanding of enterprise IT landscapes, including applications, infrastructure, and service management Experience in production environments and/or corporate functions within international organizations is an advantage Strong communication, interpersonal, and problem-solving skills ...

solutions that directly support business objectives. Leading a team of 10 and managing a substantial budget, the role oversees key areas including business relationship management, project and change delivery, application management, IT operations, vendor partnerships, and risk and compliance. A critical focus of the role is driving standardisation … with excellent understanding of business processes and organisational priorities. Demonstrated experience in developing IT strategies and translating them into practical business plans. Strong vendor management expertise, including consolidation initiatives and supplier performance optimisation. Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including … with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such ...

organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third-party suppliers and associated … budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven ...

systems are configured, maintained, and optimised to meet the needs of clinical services. The role requires experience in system administration, user support, and incident management within an ITIL framework, alongside a strong understanding of clinical workflows and digital healthcare systems. The post holder investigates and resolves user issues, supports … onboarding users. This is a specialist digital role requiring both technical and analytical capability, effective stakeholder communication, and the ability to contribute to service improvement and system reliability in a complex healthcare environment. Main duties of the job The Digital Health Systems Analyst is responsible for supporting and administering ...

automated reporting by acting as the first point of contact for HR system queries, troubleshooting, and guiding staff on system functionality, process Improvement, vendor management and compliance with data protection and security standards. Essential skills: • 3–5 years’ experience in systems administration, IT engineering, or advanced support roles. • Experience … with implementing and maintaining HR information systems. (e.g., Sage People, PeopleSoft, Workday, SAP SuccessFactors) • Experience in Learning Management Systems (e.g. Learn Amp or similar enterprise systems). Experience working with major HRIS platforms, LMS, Recruitment, Payroll and Onboarding systems. • Expertise in setting up user roles, permissions, and automated workflows ...

Strong understanding of end-user computing (Windows, macOS, mobile devices). Experience with device imaging, configuration and deployment tools. Familiarity with ITIL processes and service management systems. Good communication and customer-service skills. Ability to work independently and manage multiple IMAC tasks. Knowledge of network basics ...

networking, servers, end-user computing, and site technologies Solid understanding of network services (DHCP, DNS, IP) and advanced troubleshooting techniques Familiarity with ITIL-based service management practices, including incident and problem management Experience working in a field-based role, including travel, site access, and health & safety considerations … Excellent communication and stakeholder management skills, with the ability to work independently and collaboratively Job Offer A salary ranging from 45,000 to 50,000 per annum. Opportunities for professional growth. A collaborative and supportive working culture in a not-for-profit environment. Comprehensive benefits package (details ...

days onsite in central Birmingham, and a great benefits package as outlined at the bottom. Responsibilities: Be the key individual responsible for the maintenance, management and design of their nearly 100% Azure based infrastructure environment. Provide thorough technical systems support to both internal and external customers. Identify operational problems … documenting methods of troubleshooting and correction for future use in the form of work instructions. Troubleshoot, resolve, implement or escalate Incidents, service requests or alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: 37.5 hours, Monday to Friday, shifts between 8am-5pm. Contract: Temporary Pay: £16.00 per hour Start Date: July Our client is one of the UK's leading IT organisations, delivering innovative technology and software solutions … activity. Handling customer enquiries - responding to incoming calls, emails, and portal requests with professionalism and accuracy Logging and managing incidents - recording all issues and service requests, ensuring information is complete and correctly categorised Delivering excellent customer service - offering clear communication, reassurance, and timely updates throughout the support process ...

secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities * Lead the end to end delivery of remote … plans, architecture alignment packs, and governance artefacts. * Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. * Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. * Collaborate with service management ...

systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support … working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including ...

activities following the full end-to-end Software Development Lifecycle. Assist in translating business needs into clear user stories and acceptance criteria within requirements management tooling (Jira), supporting sprint planning and backlog grooming. Actively participate in agile ceremonies (sprint planning, stand-ups, retrospectives, reviews) as an engaged team member. … related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks ...

microservices, event-driven architecture and data/analytics capabilities Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management Experience with enterprise architecture frameworks, tools and modelling techniques Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) Experience within large-scale, asset-intensive or regulated environments (eg utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation ...

microservices, event-driven architecture and data/analytics capabilities Solid commercial awareness, including business and operating models, financial planning, cost-benefit analysis and risk management Experience with enterprise architecture frameworks, tools and modelling techniques Understanding of both project-led and product-led delivery models, alongside Agile principles and methodologies … computer science, engineering, business or systems analysis) Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation ...

with internal teams and external vendors. The IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned … across Windows and macOS environments • Perform system imaging, deployment, and configuration for new devices • Support onboarding and offboarding processes, including account provisioning and access management • Assist users with application issues, system access, and peripheral setup • Troubleshoot devices such as monitors, docking stations, keyboards, and mobile devices • Ensure all incidents ...