2 of 2 Support Specialist Jobs in the City of London

help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. … make the platform more intuitive over time. You will own customer conversations from start to finish, with the autonomy to act and the support to grow. You are thoughtful, curious, and solution-focused. You do not just close tickets. You remove the need for them next time. Your tasks ...

Working for a Bank in the City of London, you will operate as a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex … essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs. Troubleshoot and resolve complex technical and functional issues across Murex modules ...